Application Support Manager Jobs in Delaware (NOW HIRING)

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

Sallie Mae is seeking a Workday Adaptive Manager or a Financial Systems and Support Manager to join our Financial Systems team. This role will be responsible for supporting and enhancing our Workday Adaptive Planning platform, enabling accurate forecasting, budgeting, and reporting across the organization. The ideal candidate will have strong functional and technical expertise, and a deep understanding of financial planning processes, preferably in a financial services environment.

What You'll Do

• Administer and maintain the Workday Adaptive Planning system, including model structure, dimensions, versions, and user access.

• Collaborate with the FP&A team to gather requirements and translate them into scalable planning solutions.

• Maintain the financial models for budgeting, forecasting, and scenario planning in Adaptive.

• Create and maintain dashboards, reports, and visualizations to support executive decision-making.

• Support monthly and annual planning cycles including 3YP

• Support variance analysis (budget to actuals) and reporting.

• Build integrations and maintain integrations from and to Adaptive.

• Collaborate with the internal Workday support team, other internal teams and IT for regular system maintenance.

• Work with Adaptive/ Workday customer support team to resolve any application related issues.

• Perform testing and create required documentation for SOX, disaster recovery and other audit requirements.

• Provide end-user training, documentation, and ongoing support to ensure effective system usage.

• Stay current with Workday Adaptive Planning updates and best practices.
  

What You Have

Minimum education, skills and experience required.

• Bachelor's degree in finance, Accounting, Information Systems, or related field.

• At least 5+ years of combined experience with Workday Core and Workday Adaptive.

• Strong understanding of financial planning and analysis (FP&A) processes.

• Proficiency in Excel, data modeling, and financial reporting.

• Experience with the core Workday ERP system and data integration tools.

• Proficient SQL skills.
  

Preferred:

• Workday Adaptive Planning certification.

• Knowledge of the Workday Foundational Data Model.

• Experience with Workday Prism Analytics or other BI tools (e.g., Tableau, Power BI).

• Advanced SQL or scripting experience for data manipulation and automation.

• Financial services experience, preferably in consumer lending or student loans

• Experience with managing the Adaptive update/upgrade process.

• Experience operating in a public company or regulated environment.

• Experience working with internal and external auditors, testing SOX controls and creating the documentation required for audit and risk management.
  

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).

• Competitive base salaries

• Bonus incentives

• Generous PTO, Floating Holidays and 12 Federal Holidays observed

• Support for financial-well-being and retirement401k with employer match

• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

• Employer paid short-term/long-term disability and basic life insurance

• Flexible hybrid working arrangements.

• Paid parental leave and adoption reimbursement programs

• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

• Tuition Reimbursement and Family Scholarship Programs

• Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click hereto view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.