Application Support Manager Jobs in Arkansas (NOW HIRING)

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment.

We have been recognized as a "Best Places to Work" in Arkansas, Florida, and Hawaii. You'll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Check out how we make a meaningful difference in the lives of others!

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What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding comprehensive benefits package
• PTO that grows with tenure
• 11 paid holidays including 2 floating holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off
• This is a multi-level position.
• This is a remote position.

Life Takes You Places! Are you ready to join us?

Compensation:

Pay Transparency: The anticipated pay for new hires entering as a Supervisor-Application Development is between $115,000 - 144,000. The full pay range for this role is $115,000 to $173,000. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

Before You Apply: Please review these qualifications carefully before applying. This role is best suited for candidates with demonstrated experience leading application development teams and delivering complex enterprise software solutions. Candidates without team leadership experience, large-scale application design and development expertise, project management experience, and a strong background in modern application development practices may be less competitive for this role.

Supervisor - Application Development Overview

This role is responsible for managing an application development team, including staffing, work assignments, performance management, and employee development. The supervisor will also develop and prioritize project plans and requirements, ensuring that all application development complies with IT policies, security, and regulatory requirements.

Essential Duties:

• Establishes and maintains communications and working relationships with management in other departments across the enterprise
• Provides design input and implementation supervision on complex software development projects
• Provides guidance to staff regarding work procedures, code reviews, unit tests, security scans, work priorities, special requests and various technical issues from customers
• Manages moderate to large sized projects, including those involving multiple technologies and complex business functionality, and implications for the business and/or the IT architecture
• Transfers system knowledge to junior team members and provides coaching and tips for continued growth in order to take on more advanced tasks
• Leads team in collaboration on projects and customer issue resolution
• Determines work requirements, priorities, and best use of resources for planned and ad hoc projects
• Performs administrative duties of enterprise applications and systems
• Architects, develops and tests new applications
• Monitors and measures individual performance and provides employees feedback and training to close gaps in performance
• Mentors staff for continued growth of employee skills
• Holds regular meetings with direct reports to discuss progress toward goals and review performance
• Evaluates each goal, behavior, and skill set
• Participates in the hiring of new employees
• Performs other related duties and responsibilities as assigned

Required Knowledge, Skills, and Abilities:

• Knowledge of advanced IT application development principles and practices for object-oriented programming, client server, web, and service-oriented architecture
• Excellent communication and presentation skills including the ability to address a wide range of audiences
• Understanding of complex automated systems and project management life cycle practices and tools for both Agile and Waterfall methodologies
• Ability to effectively prioritize resources to meet the needs of customers
• Ability to multi-task and work within time constraints
• Demonstrated leadership skills and the ability to assist and guide others
• Ability to supervise staff using appropriate tools and techniques
• Ability to establish priorities, make sound decisions and take action as needed
• Strong analytical and problem-solving skills, the ability to identify trends, question discrepancies and make recommendations
• Relationship management skills and a highly collaborative workstyle
• Excellent detail orientation, highly organized and able to prioritize work

Required Education and Experience:

• Bachelor's Degree. May substitute equivalent work experience or demonstrated competency for education
• Experience as a Team Lead on an Application Development Team
• 7+ years IT experience, with 5 of those years focusing on building large scale application development and application system design
• Experience managing customer requirements or demands
• Or, equivalent military experience

Preferred Education and Experience:

• Bachelor's Degree in Computer Science or related technical field with a MBA or Master's Degree in Computer Science or related field
• Background in insurance or financial industry. Experience with Life and Disability, Dental and/or medical insurance industry, business process, and products is very valuable
• Previous experience with Benefit Administration Systems, Source Control, Automation Tools and existing knowledge of USAble applications
• Previous Supervisor experience of an application development team or Team Lead experience and formal leadership training
• While candidates in the Eastern or Central Standard Time zones are preferred, applicants from other time zones are encouraged to apply.

Working Conditions (Physical Demands):

• Travel required 20% of the time (weekend/nights may be required to support projects)
• Normal, no adverse or hazardous conditions

This job description is intended to convey information essential to understanding the scope of the position and its general requirements. It is not exhaustive and may be subject to modification at any time to meet the evolving needs of the organization.

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