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Application Support Manager Jobs in Arkansas (NOW HIRING)

ArcBest

Manager, Application Standards

Fort Smith, AR · On-site

The Manager, Application Standards supports internal development teams by providing reliable support channels, clear guidance, practical training, and actionable standards throughout the software ...

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Application Support Manager information

See Arkansas salary details

$50.4K

$88.5K

$136.9K

How much do application support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for application support manager in Arkansas is $88,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $105,000.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What job categories do people searching Application Support Manager jobs in Arkansas look for?

The top searched job categories for Application Support Manager jobs in Arkansas are:

What cities in Arkansas are hiring for Application Support Manager jobs?

Cities in Arkansas with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $88,491 per year, or $42.5 per hour.

Desktop Support Manager

Arete Technologies, Inc.

Little Rock, AR

Contractor

Re-posted 20 days ago

Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.


Job Description

Description:

The Technical Lead/Project Manager will provide hands-on end user desktop/laptop/peripheral device support as well as overall project management.

Additional Qualifications:

?Working Knowledge of PC Imaging

?Operational Knowledge of Windows 7/8/8.1/10 operating systems

?Active Directory

?Experienced in Microsoft Office Suite

?File and Print Management

?Cisco Switch set-up and troubleshooting

?Remote Access Management (LogMeIn)

?Wireless Communications (including wireless device provisioning and data restore)

?PC Application support

General Responsibilities: As Program Manager:

  • Is responsible for managing, coordinating, and establishing priorities for the complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments within the agency, such as finance, customer service, and application development.
  • Primary responsibility is to drive the entire effort from start to finish.
  • Must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements.
  • Tests maintain and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information, consults with management to ensure agreement on system principles.
  • Expands or modifies systems to serve new purposes or improve work flow.
  • Determines computer software or hardware needed to set up or alter the system.

As Technical Lead:

Meet with customers' to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.

Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, Adobe, SAP, etc.

Provide expert level escalation and technical leadership.

Support and maintain all customer software and systems, including servers, workstations, and software.

Provide support for Microsoft operating systems, especially Windows 7/8/8.1/10, and Windows Server 2008, 2012.

User, group, and computer creation and management within a Microsoft Active Directory environment.

Provide support on maintaining and configuring Microsoft Active Directory Group Policies to management desktop client configuration and settings

Performs system maintenance activities through error reports, user modification requests and system problems.

Learn and Assist in Management of Cloud Computing Environment (i.e., Office 365)

Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Learn and Support MAC Laptops//PCs (on a limited basis)

Position Summary

The ARCareerEd Technical Lead / Program Manager:

1)Will provide program, manager, and end user support, to the three (of four) ARCareerEd Divisions that are based on 3 Capitol Mall and surrounding areas: Adult Education (AdultEd), Career and Technical Education (CTE) and Office of Skills and Development (OSD).

2)Is responsible for managing, coordinating, and establishing priorities for the complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet the requirements of various departments within the agency.

3)Provides end users with assistance in solving computer related problems, such as imaging, LAN connections, system malfunctions and software program management (installation, configuration, troubleshooting problems).

Additional Information

Best Regards,

Amrit Lal

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