Application Support Engineer Jobs in Connecticut

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The qualified candidate has extensive in-depth knowledge of the operation and management of biomedical engineering and information systems concepts and technologies. Experience in leading the planning, design, implementation and support of clinical engineering integrations. Facilitates the enterprise wide collaboration of multiple departments necessary to support medical device integration and patient safety initiatives. Candidate actively leads all aspects of the project development lifecycle. Proven ability to demonstrate customer service excellence by managing customer expectations and effectively communicate with all levels of management.
EEO/AA/Disability/Veteran

• 1. Technical /Analytical
• 1.Extensive knowledge of clinical systems architecture used for medical device interoperability including clinical applications and specialized areas such as Radiology, Anesthesiology and Laboratory.
• 2. Communication Skills
• 2.Expresses ideas clearly and in a professional manner both orally and in writing.
• 3. Leadership Skills
• 3. Ability to facilitate discussions with key stake holders and provide recommendations for improvements.

EDUCATION

Bachelor's degree in Biomedical Engineering, Business Administration, Computer Information Systems, or similar field required.

EXPERIENCE

• Technical project management, implementation, and operational support experience preferred in a healthcare environment.
• Two or more years of progressively responsible clinical information systems or patient monitoring systems interface experience preferred.
• Experience working with customers to gather system requirements, documenting workflow, and providing technical solutions.
• Prior application support experience preferred.
• Knowledge of utilizing beside medical devices including telemetry/physiological monitors, pumps, vents, server technology, wifi, and monitoring networks preferred.
• Knowledge of clinical workflows related to Pharmacy, Respiratory, Anesthesia, Nursing, Operating Room, Cardiology, and Radiology preferred.
• Working knowledge of project management methods, information systems standards / quality methods / metrics, system application implementation, enhancement, support methods and practices preferred.

LICENSURE

Valid driver's license and proof of vehicular insurance required. Six Sigma, PMI, Interface, Server, and Network certifications are preferred.

SPECIAL SKILLS

Resourceful self-motivated individual interested in learning new technologies to improve patient care and clinical quality. Customer service oriented individual comfortable with interacting with clinicians, technical and operational staff at all levels of the organization. Demonstrated knowledge of a broad array of biomedical equipment, facilities planning, inventory management, and quality control.

PHYSICAL DEMAND

Oncall as required. Must travel to all YNHHS sites as needed. Minor equipment lifting required.

EDUCATION

Bachelor's degree in Biomedical Engineering, Business Administration, Computer Information Systems, or similar field required.

EXPERIENCE

• Technical project management, implementation, and operational support experience preferred in a healthcare environment.
• Two or more years of progressively responsible clinical information systems or patient monitoring systems interface experience preferred.
• Experience working with customers to gather system requirements, documenting workflow, and providing technical solutions.
• Prior application support experience preferred.
• Knowledge of utilizing beside medical devices including telemetry/physiological monitors, pumps, vents, server technology, wifi, and monitoring networks preferred.
• Knowledge of clinical workflows related to Pharmacy, Respiratory, Anesthesia, Nursing, Operating Room, Cardiology, and Radiology preferred.
• Working knowledge of project management methods, information systems standards / quality methods / metrics, system application implementation, enhancement, support methods and practices preferred.

LICENSURE

Valid driver's license and proof of vehicular insurance required. Six Sigma, PMI, Interface, Server, and Network certifications are preferred.

SPECIAL SKILLS

Resourceful self-motivated individual interested in learning new technologies to improve patient care and clinical quality. Customer service oriented individual comfortable with interacting with clinicians, technical and operational staff at all levels of the organization. Demonstrated knowledge of a broad array of biomedical equipment, facilities planning, inventory management, and quality control.

PHYSICAL DEMAND

Oncall as required. Must travel to all YNHHS sites as needed. Minor equipment lifting required.