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Application Support Engineer L3 Jobs (NOW HIRING)

Phaxis

Aladdin Application Support Engineer

Manhattan, NY · On-site

$40 - $53/hr

Provide L2/L3 application support for the Aladdin platform, covering front office trading, order ... Bachelor's degree in Computer Science, Finance, Engineering, or a related field (or equivalent ...

intenseye

Application Support Engineer

New York, NY

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... level diagnosis (L3). You're the person who gets things done in a high-paced, unstructured ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... level diagnosis (L3). You're the person who gets things done in a high-paced, unstructured ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... level diagnosis (L3). You're the person who gets things done in a high-paced, unstructured ...

intenseye

Application Support Engineer

Manhattan, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... L3). You're the person who gets things done in a high‑paced, unstructured environment. You'll ...

Unily

Application Support Engineer

Job Purpose As an Application Support Engineer, you will provide highly technical, incident-driven ... Previous experience as a L2 / L3 Support Engineer supporting cloud SaaS products. * Familiarity ...

STI

Application Support Engineer

Raleigh, NC · On-site

Application Support Engineer Location: Raleigh, NC- work from office 3 days a week Duration: Long term Contract Must have skills: ServiceNow or some ticketing system. Must have experience with prod ...

Apex Systems

Application Support Engineer

Coppell, TX · On-site

Job#: 3050080 Application Support Engineer Location: Coppell, Texas Role Overview This position is for a Senior Associate level Application Support Engineer. The role involves providing Enterprise ...

iFlow Inc

Application Support Engineer

Liberty, NC · On-site

Application Support Engineer Location: · Liberty, North Carolina (Hybrid) Duration:Longterm Experience:7-15 Years Description Application Support Engineer - Manufacturing Systems (Siemens OpsCenter ...

Quantix

Application Support Engineer

Glendale, CO · On-site

Application Support Engineer Location: Glendale, CO Type: Direct Hire Client located Glendale, CO is seeking an Application Support Engineer for a direct hire position. This person will ensure the ...

Stem Xpert

Application Support Engineer

Wichita, KS · On-site

Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to establish the essentials of an application support environment for a Dassault Apriso (Apriso ...

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Application Support Engineer L3 information

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How much do application support engineer l3 jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for application support engineer l3 in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What is an application support engineer L3?

An Application Support Engineer L3 (Level 3) is a senior technical professional responsible for resolving complex issues in software applications that cannot be addressed by lower-level support teams. They troubleshoot, diagnose, and fix advanced application problems, often working closely with development teams to identify bugs or implement fixes. L3 engineers also contribute to improving application performance, security, and stability. Their role typically involves deep technical expertise, scripting, and sometimes code-level analysis to ensure business-critical applications run smoothly.

What are the key skills and qualifications needed to thrive as an application support engineer L3?

To thrive as an Application Support Engineer L3, you need deep knowledge of application troubleshooting, scripting, incident management, and typically a degree in computer science or a related field. Expertise with monitoring tools, SQL databases, ITSM systems (like ServiceNow), and relevant certifications (such as ITIL) is often required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are crucial soft skills. These capabilities ensure rapid resolution of complex technical issues, minimize downtime, and support seamless business operations.

What are some common challenges faced by application support engineer L3s, and how can they be effectively managed?

Application Support Engineer L3s often encounter complex issues that require deep technical troubleshooting and collaboration across multiple teams. A common challenge is quickly diagnosing and resolving critical incidents under pressure, which may involve analyzing logs, debugging code, and coordinating with development, QA, and infrastructure teams. Staying current with evolving application architectures and technologies is also essential. Effective management of these challenges involves strong communication skills, proactive learning, and adopting structured incident management processes.

What cities are hiring for Application Support Engineer L3 jobs?

Cities with the most Application Support Engineer L3 job openings:

What states have the most Application Support Engineer L3 jobs?

States with the most job openings for Application Support Engineer L3 jobs include:

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For Application Support Engineer L3 jobs, the most frequently searched job titles are:

Infographic showing various Application Support Engineer L3 job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $100,951 per year, or $48.5 per hour.

Aladdin Application Support Engineer

Manhattan, NY • On-site

Phaxis
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Phaxisexternal

$40 - $53/hr

Contractor

Posted 23 days ago

Job description


Job Summary
We are seeking an experienced Aladdin Application Support Engineer to join our Trading Technology team, providing L2/L3 production support for Aladdin platform across front office trading and portfolio construction workflows. The ideal candidate has hands-on Aladdin front office experience, strong SQL skills, and a solid understanding of trading operations including FIX connectivity, broker mapping, and batch processing. This role works closely with front office users, trading desks, and support teams to resolve incidents, manage batch cycles, and ensure smooth day-to-day trading operations.
Key Responsibilities
  • Provide L2/L3 application support for the Aladdin platform, covering front office trading, order management, and portfolio construction workflows.
  • Monitor, troubleshoot, and resolve issues in Aladdin batch processing cycles (Green Package and related batch jobs), ensuring timely completion and escalating failures as needed.
  • Investigate and resolve trade execution and connectivity issues by analyzing FIX logs and message flows between Aladdin, brokers, and execution venues.
  • Manage and troubleshoot broker mapping and static data setup within Aladdin to support accurate trade routing and settlement.
  • Act as the primary liaison with support and client service teams to log, track, and drive resolution of platform issues, enhancement requests, and release-related queries.
  • Write and optimize SQL queries to investigate data issues, support root-cause analysis, and produce ad hoc reports for trading and operations stakeholders.
  • Partner directly with front office users (portfolio managers, traders, and trading assistants) to understand issues, gather requirements, and provide timely, clear resolutions.
  • Support incident, problem, and change management processes, including documentation of root cause analysis and resolution steps.
  • Participate in Aladdin release testing, upgrades, and regression testing cycles, validating front office and trading functionality.
  • Contribute to process improvement and automation initiatives to reduce recurring incidents and manual intervention.

Required Skills & Experience
  • Hands-on experience supporting or working on Aladdin platform, specifically front office / trading modules.
  • Working knowledge of Aladdin batch processing, including the Green Package and end-of-day/overnight batch cycles.
  • Strong SQL skills for data investigation, troubleshooting, and query writing (Oracle/SQL Server or similar).
  • Practical experience reading and interpreting FIX protocol logs to troubleshoot order and execution issues.
  • Experience with broker mapping and static/reference data setup in a trading platform.
  • Solid understanding of the trading lifecycle and trading domain concepts (order management, execution, settlement).
  • Proven experience providing L2/L3 application support, including incident triage, root cause analysis, and escalation management.
  • Experience coordinating directly with BlackRock (or equivalent vendor) support teams on platform issues and releases.
  • Strong stakeholder management skills, with experience supporting front office users such as traders and portfolio managers.
  • Excellent verbal and written communication skills, with the ability to translate technical issues for business users.

Preferred Qualifications
  • Knowledge of Fixed Income and Equity products and their trading workflows within Aladdin.
  • Experience with portfolio construction and order management concepts.
  • Familiarity with ITIL-based incident, problem, and change management processes.
  • Exposure to scripting or automation tools (e.G., Python, shell scripting) for support tooling.
  • Prior experience in a capital markets, asset management, or trading technology environment.

Education
  • Bachelor's degree in Computer Science, Finance, Engineering, or a related field (or equivalent practical experience).

Meet Your Recruiter
Lorena Daugherty
Phaxis logo

About Phaxis

Sourced by ZipRecruiter

Phaxis has been working on behalf of amazing clients and candidates for over 20 years, with much success. We have filled over 94,000 roles across our actively serviced clients. Our team understands how to deliver for our clients while guiding our candidates through their career journey and we all want to get you where you want to be. Your goals are our goals, and we treat them as such. Once you work with us, you’re a part of the team! How can we help you? We’re dedicated to helping you find yours.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Melville , NY, US

Year founded

2002

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