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Application Support Engineer L3 Jobs in Atlanta, GA

PamTen Inc

Jr Application Support Engineer

Atlanta, GA · On-site

PamTen Inc is a company seeking a Jr Application Support Engineer to join their Wealth Management ... L3 Production Support, debugging skills, problem solving. • Experience working in an Agile ...

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications. * Understanding of application support methodologies and ...

Global-E

Application Support Engineer

Atlanta, GA · On-site

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications. * Understanding of application support methodologies and ...

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All JobsApplication Support Engineer L3 JobsApplication Support Engineer L3 Jobs in Atlanta, GA

Application Support Engineer L3 information

See Atlanta, GA salary details

$17

$46

$69

How much do application support engineer l3 jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for application support engineer l3 in Atlanta, GA is $46.67, according to ZipRecruiter salary data. Most workers in this role earn between $37.21 and $54.57 per hour, depending on experience, location, and employer.

What is an application support engineer L3?

An Application Support Engineer L3 (Level 3) is a senior technical professional responsible for resolving complex issues in software applications that cannot be addressed by lower-level support teams. They troubleshoot, diagnose, and fix advanced application problems, often working closely with development teams to identify bugs or implement fixes. L3 engineers also contribute to improving application performance, security, and stability. Their role typically involves deep technical expertise, scripting, and sometimes code-level analysis to ensure business-critical applications run smoothly.

What are the key skills and qualifications needed to thrive as an application support engineer L3?

To thrive as an Application Support Engineer L3, you need deep knowledge of application troubleshooting, scripting, incident management, and typically a degree in computer science or a related field. Expertise with monitoring tools, SQL databases, ITSM systems (like ServiceNow), and relevant certifications (such as ITIL) is often required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are crucial soft skills. These capabilities ensure rapid resolution of complex technical issues, minimize downtime, and support seamless business operations.

What are some common challenges faced by application support engineer L3s, and how can they be effectively managed?

Application Support Engineer L3s often encounter complex issues that require deep technical troubleshooting and collaboration across multiple teams. A common challenge is quickly diagnosing and resolving critical incidents under pressure, which may involve analyzing logs, debugging code, and coordinating with development, QA, and infrastructure teams. Staying current with evolving application architectures and technologies is also essential. Effective management of these challenges involves strong communication skills, proactive learning, and adopting structured incident management processes.
Infographic showing various Application Support Engineer L3 job openings in Atlanta, GA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $97,080 per year, or $46.7 per hour.

Jr Application Support Engineer

Atlanta, GA • On-site

PamTen Inc
IT Services • 51 - 200 employees
Learn more about PamTen Incexternal

Full-time

Re-posted 28 days ago

Job description

Job Summary:
PamTen Inc is a company seeking a Jr Application Support Engineer to join their Wealth Management team. This role focuses on managing the stability and optimization of Wealth Management systems, including day-to-day support and collaboration on technology projects.
Responsibilities:
• Incident Management -Create and manage necessary process involving incidents
• Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
• Engage with the development team throughout the life cycle to support Application build for Reliability
• Develop software to automate manual operational work
• Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
• Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services
• Troubleshoot priority incidents, conduct blameless post-mortems, and ensure permanent closure of the incidents
• Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering
• Manage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed.
Qualifications:
Required:
• Site Reliability Engineer (SRE) in which 80% will be support [React/Protect], 10% will be in Dev Ops[Enable] space.
• Proven track record supporting large scale multi-tiered cloud-based applications.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Hands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, autosys.
• L2-L3 Production Support, debugging skills, problem solving.
• Experience working in an Agile Development environment.
• Proven ability to understand and troubleshoot complex problems under pressure.
• Excellent communication skills (both written and oral), listening skills, influencing and negotiation skills.
• Experience with performance troubleshooting and remediation.
• Experience with observability tools such as Splunk, Kibana, Grafana, Prometheus.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
Preferred:
• Having good expertise on Linux and shell scripting. Need to be very comfortable with Linux.
• Grafana/Kibana dashboarding experience.
• Good problem-solving skills.
• Good communicator.
• Good understanding of brokerage business.
• Jobs (controlM/CBSS/CRON) experience.
• Bachelor's/master's degree in computer science, Information Systems or related field.
Company:
PAMTEN is established in the year 2007 as a technology services company, and a Women Owned Business Enterprise registered in New Jersey. Founded in 2007, the company is headquartered in Princeton, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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