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Application Support Analyst Ii Jobs in Decatur, GA

Georgia

Business Support Analyst 2

Atlanta, GA · Hybrid

Business Support Analyst 2 Agency: Department of Human Services Job Requisition ID: JR0000003490 ... Due to the volume of applications received, we are unable to provide information on application ...

Southern Company

Application Analyst II

Atlanta, GA · On-site

Application Analyst II Job Summary This Application Analyst II will support the Field technology platform, specifically applications in the Gas Scheduler Technology portfolio, for Southern Company ...

Southern Company

Application Analyst II

Atlanta, GA · On-site

Application Analyst II Job Summary This Application Analyst II will support the Field technology platform, specifically applications in the Gas Scheduler Technology portfolio, for Southern Company ...

Southern Company

Application Analyst II

Atlanta, GA · On-site

Application Analyst II Job Summary This Application Analyst II will support the Field technology platform, specifically applications in the Gas Scheduler Technology portfolio, for Southern Company ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... application problems, provide on-call application support and assist users with application ...

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All JobsApplication Support Analyst Ii JobsApplication Support Analyst Ii Jobs in Decatur, GA

Application Support Analyst Ii information

See Decatur, GA salary details

$15

$38

$68

How much do application support analyst ii jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for application support analyst ii in Decatur, GA is $38.37, according to ZipRecruiter salary data. Most workers in this role earn between $28.65 and $43.65 per hour, depending on experience, location, and employer.

What does an Application Support Analyst II do?

An Application Support Analyst II is responsible for providing advanced technical support and troubleshooting for software applications used within an organization. They address complex user issues, monitor application performance, and collaborate with development teams to resolve recurring problems. Additionally, they may help with system upgrades, user training, and documenting solutions to common issues. This role typically requires strong analytical skills, knowledge of relevant software systems, and excellent communication abilities.

What are the key skills and qualifications needed to thrive as an Application Support Analyst II?

To excel as an Application Support Analyst II, you need strong analytical skills, troubleshooting abilities, and a solid understanding of software applications, typically backed by a degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), SQL databases, and ITIL frameworks is often required, along with relevant certifications like ITIL Foundation. Excellent communication, customer service orientation, and problem-solving skills help you effectively liaise with users and technical teams. These skills are critical for quickly resolving issues, maintaining system reliability, and ensuring user satisfaction in a fast-paced IT environment.

How does an Application Support Analyst II typically collaborate with other IT teams to resolve complex technical issues?

Application Support Analyst II professionals often work closely with development, infrastructure, and network teams to diagnose and resolve application issues that go beyond standard troubleshooting. This collaboration usually involves escalating incidents, participating in root cause analysis sessions, and providing detailed documentation of the problems encountered. Effective communication and a proactive approach are essential, as Analysts may need to translate technical details for non-technical stakeholders and ensure timely resolution to minimize business disruption. Building strong relationships with cross-functional teams can also open up opportunities for career growth and exposure to broader technical environments.

What is the difference between Application Support Analyst II vs Application Support Specialist?

AspectApplication Support Analyst IIApplication Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like HDI Support Center or ITIL often preferredBachelor's degree or equivalent; similar certifications often valued
Work EnvironmentCorporate IT support teams, help desks, technical support centersHelp desks, customer support centers, internal IT teams
Employer & Industry UsageFinancial services, healthcare, technology companiesRetail, manufacturing, service industries
Common Search & ComparisonYesYes

The main difference between an Application Support Analyst II and an Application Support Specialist lies in their roles' scope and complexity. The Analyst II typically handles more complex issues, performs deeper troubleshooting, and may have additional responsibilities like system monitoring or minor configuration tasks. Both roles require similar educational backgrounds and certifications, and they are commonly found in corporate IT support environments across various industries.

What cities near Decatur, GA are hiring for Application Support Analyst Ii jobs?

Cities near Decatur, GA with the most Application Support Analyst Ii job openings:

Application Support Analyst III

Atlanta, GA • On-site

4pconsultinginc
Industrial Automation Equipment Manufacturing • 1 - 10 employees
Learn more about 4pconsultingincexternal

Contractor

Re-posted 27 days ago

Job description

Position:    Application Support Analyst III

Location:   241 Ralph McGill Blvd, Atlanta GA, 30308

Duration:   6 Months
Client:        Southern Company

Position Overview

We are seeking an experienced Application Support Analyst III to support business-critical enterprise applications within a fast-paced utility and power environment.

This role is responsible for troubleshooting complex production issues, supporting integrated applications, analyzing system behavior, and partnering with engineering, security, and business teams to ensure operational stability and continuous improvement.

The ideal candidate will possess strong analytical and technical troubleshooting skills, experience supporting enterprise applications in production environments, and the ability to independently resolve complex technical issues with minimal documentation.

Key Responsibilities

Application Support & Troubleshooting

  • Provide advanced support for enterprise and business-critical applications.
  • Troubleshoot integrated applications and production issues across multiple systems and platforms.
  • Perform log analysis, debugging, and root cause analysis to resolve incidents efficiently.
  • Analyze system behavior across interconnected components and environments.
  • Support issue resolution through SQL queries, data analysis, and system validation.

Technical Analysis & Integration Support

  • Investigate API and system integration issues.
  • Assist with automation and scripting activities using tools such as:
    • PowerShell
    • Python
  • Diagnose technical issues in environments with limited documentation or ambiguous requirements.
  • Collaborate with engineering teams on application performance and stability improvements.

Identity & Access Management (IAM)

  • Support access management and security-related application controls.
  • Work with IAM concepts including:
    • Authentication & Authorization
    • Role-Based Access Control (RBAC)
    • Provisioning workflows
    • Audit and compliance controls
  • Assist with user access reviews and security compliance initiatives.

Incident & Process Management

  • Work within ITSM processes including:
    • Incident Management
    • Problem Management
    • Change Management
  • Utilize platforms such as:
    • ServiceNow
    • Jira
    • Other ticketing and workflow management systems
  • Provide timely incident updates and escalation support.

Communication & Cross-Functional Collaboration

  • Communicate technical issues clearly to both technical and non-technical stakeholders.
  • Provide structured and actionable status updates.
  • Partner closely with:
    • Engineering Teams
    • Security Teams
    • Business Stakeholders
    • Infrastructure & Support Teams

Required Qualifications

Experience

  • 3+ years of experience in:
    • Application Support
    • Technical Analyst roles
    • Systems Support roles
  • Experience supporting business-critical applications in production environments.
  • Proven experience troubleshooting integrated enterprise applications.

Technical Skills

  • Strong experience with:
    • Log analysis and debugging
    • SQL for troubleshooting and data analysis
    • Multi-system application troubleshooting
  • Familiarity with:
    • APIs and integration troubleshooting
    • PowerShell or Python scripting (preferred)

IAM & Security

  • Working knowledge of:
    • Identity & Access Management (IAM)
    • Authentication / Authorization
    • RBAC concepts
    • Compliance and audit controls

Problem Solving

  • Ability to:
    • Break down complex technical issues into root causes
    • Work independently with minimal documentation
    • Manage multiple priorities in fast-paced environments
    • Reduce dependency on engineering teams through effective troubleshooting

Communication

  • Strong written and verbal communication skills.
  • Ability to explain technical concepts to non-technical users and stakeholders.
  • Strong collaboration and coordination abilities across technical and business teams.

Preferred Qualifications

  • Experience supporting enterprise applications within:
    • Utilities
    • Energy
    • Power Generation
    • Infrastructure environments
  • Familiarity with enterprise integrations and cloud-based application support.
  • Exposure to cybersecurity and access governance practices.