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Application Support Analyst Ii Jobs (NOW HIRING)

LibSys Inc

Application Support Analyst

Ann Arbor, MI · On-site

Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have ... Bachelor's degree A minimum of two (2) years' experience working in application support environment ...

RevSpring Inc

Application Support Analyst

Hamilton, NJ · On-site

... Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful ...

RXinsider LTD.

Application Support Analyst

Hamilton, NJ · On-site

... Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful ...

Insperity

Application Support Analyst

New Orleans, LA · On-site

$65K - $80K/yr

General information Client / Corporate Client Work Mode Full-Remote Name Application Support Analyst Job ID 22053 City New Orleans Published date 24-Jul-2026 State Louisiana Country United States ...

RXinsider LTD.

... Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

33Floors

Application Support Analyst

Charlotte, NC

$50K/yr

Application Support Analyst Internal Title:Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

SIG Susquehanna

OverviewAbout the Role Susquehanna is growing, and we're looking for an Application Support Analyst ... * 2+ years of experience in an application support role * 2+ years of experience with SQL ...

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Application Support Analyst Ii information

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$15

$39

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How much do application support analyst ii jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for application support analyst ii in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What does an Application Support Analyst II do?

An Application Support Analyst II is responsible for providing advanced technical support and troubleshooting for software applications used within an organization. They address complex user issues, monitor application performance, and collaborate with development teams to resolve recurring problems. Additionally, they may help with system upgrades, user training, and documenting solutions to common issues. This role typically requires strong analytical skills, knowledge of relevant software systems, and excellent communication abilities.

What are the key skills and qualifications needed to thrive as an Application Support Analyst II?

To excel as an Application Support Analyst II, you need strong analytical skills, troubleshooting abilities, and a solid understanding of software applications, typically backed by a degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), SQL databases, and ITIL frameworks is often required, along with relevant certifications like ITIL Foundation. Excellent communication, customer service orientation, and problem-solving skills help you effectively liaise with users and technical teams. These skills are critical for quickly resolving issues, maintaining system reliability, and ensuring user satisfaction in a fast-paced IT environment.

How does an Application Support Analyst II typically collaborate with other IT teams to resolve complex technical issues?

Application Support Analyst II professionals often work closely with development, infrastructure, and network teams to diagnose and resolve application issues that go beyond standard troubleshooting. This collaboration usually involves escalating incidents, participating in root cause analysis sessions, and providing detailed documentation of the problems encountered. Effective communication and a proactive approach are essential, as Analysts may need to translate technical details for non-technical stakeholders and ensure timely resolution to minimize business disruption. Building strong relationships with cross-functional teams can also open up opportunities for career growth and exposure to broader technical environments.

What is the difference between Application Support Analyst II vs Application Support Specialist?

AspectApplication Support Analyst IIApplication Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like HDI Support Center or ITIL often preferredBachelor's degree or equivalent; similar certifications often valued
Work EnvironmentCorporate IT support teams, help desks, technical support centersHelp desks, customer support centers, internal IT teams
Employer & Industry UsageFinancial services, healthcare, technology companiesRetail, manufacturing, service industries
Common Search & ComparisonYesYes

The main difference between an Application Support Analyst II and an Application Support Specialist lies in their roles' scope and complexity. The Analyst II typically handles more complex issues, performs deeper troubleshooting, and may have additional responsibilities like system monitoring or minor configuration tasks. Both roles require similar educational backgrounds and certifications, and they are commonly found in corporate IT support environments across various industries.

What cities are hiring for Application Support Analyst Ii jobs?

Cities with the most Application Support Analyst Ii job openings:

What states have the most Application Support Analyst Ii jobs?

States with the most job openings for Application Support Analyst Ii jobs include:

What are popular job titles related to Application Support Analyst Ii jobs?

For Application Support Analyst Ii jobs, the most frequently searched job titles are:

Infographic showing various Application Support Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application Support Analyst

Greensboro, NC • On-site

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

NAVA Software solutions is looking for an Application Support Analyst
Details:
Application Support Analyst
Duration: Full time / Direct Hire
Location: Greensboro NC - Onsite - Hybrid
We are looking for an Application Support Analyst to join our Information Systems team. The Application Support Analyst will serve as a front-line technical support taking calls, walk-ins, and trouble tickets to the department. This person will support and maintain user account information, understanding and administration of applications relating to the O365 suite, and responsible for handling computer/tablet inventory and hardware deployments/updates.
Qualifications
  • Associates degree or better preferred within the computer science, information systems or related field. In lieu of a degree, a combination of relevant experience and education will be considered.
  • Minimum of 2 years related experience within the field
  • A+ or other CompTIA Certifications preferred but not required
  • SharePoint, Power Automate, and Salesforce experience preferred
  • IBM iSeries, Innovative Computing software background helpful but not required
  • Strong working knowledge of desktop software (Office365 application Suite- Outlook, Excel, Word, SharePoint, Power Automate, Teams, etc.) and operating systems (Windows 10)
  • Strong attention to detail.
  • Ability to pass pre-employment drug test.
  • Excellent work history with proven track record.
  • Professional, clean, neat appearance.
  • No conviction of felonies, serious crimes or have charges pending. However, a conviction is not an automatic disqualification of employment.
  • Travel as needed.
  • Ability to communicate clearly and effectively. Excellent oral, written, and listening skills.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to plan and organize workload; attention to detail.
  • Ability to secure information from staff personnel and vendors.
  • Ability to integrate and analyze data.
  • Ability and flexibility to handle pressure and work with interruptions.
  • Ability to work flexible hours as needed.
  • Ability to work independently, initiative.
  • Ability to maintain a high level of confidentiality.
  • Ability to interact, in a professional manner, with employees, vendors, and customers.
  • Willingness to learn and accept responsibility.
  • Ability to handle multiple priorities.

Responsibilities
  • Responsible for receiving initial support inquiries. Provide first-line support for all computer system users. Answer user inquiries in person, via telephone, and through the ticketing system concerning systems operation and application support.
  • Analyzing/troubleshooting reported problems with system hardware, software, and operator problems. Recommend or perform remedial actions to correct problems based on knowledge of system/application operation. Assign higher-level trouble tickets as needed to their respective specialist within the IT department.
  • Provide and administer all authorized requests for new user access to systems.
  • Maintain/update all user profiles on the network, including, but not limited to IBM iSeries, LAN/WAN/VPN access, Mitel VOIP, and Office365 applications.
  • Assist in configuration, analysis, and development within SharePoint, Power Automate, and related business development applications
  • Track all requests and monitor follow-ups utilizing support software. Follow up with training as required.
  • Initial setup and deployment of new hardware.
  • Maintain inventory database monitoring age of end-user hardware and replacement schedule.
  • Assists in the orientation of new users to existing hardware and software systems applicable to their job function.
  • Assist with the installation and upgrade of PCs and related equipment.
  • Assist with maintenance and updates to the IT Department Operations Manual.
  • Refer major hardware or software problems to the Director of Information Technology for additional direction.
  • Read technical documentation to learn correct settings for equipment.
  • Attend technical conferences, seminars, and webinars to keep abreast of new software, hardware, and application product developments.
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About NAVA Software Solutions

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NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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