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Application Support Analyst Ii Jobs in Decatur, GA

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

Understanding of application support methodologies and incident management processes * Familiarity ... Strong analytical and problem-solving skills, with the ability to deep dive and identify root ...

Global-E

Application Support Engineer

Atlanta, GA · On-site

Understanding of application support methodologies and incident management processes * Familiarity ... Strong analytical and problem-solving skills, with the ability to deep dive and identify root ...

Futurewave Systems

Application Support

Alpharetta, GA · On-site

... analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic ...

Compugen Systems

Deskside support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

As a Deskside Support Analyst, you will provide 100% onsite technical support to end users ... Coordinate with Service Desk, Infrastructure, Security, and Application Support teams. * Support ...

Phizenix

Technical Solutions Analyst

Atlanta, GA · On-site

Analyze system information, logs, and data to identify potential causes and solutions. * Provide ... * 2+ years of experience in technical support, application support, help desk, or a related ...

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All JobsApplication Support Analyst Ii JobsApplication Support Analyst Ii Jobs in Decatur, GA

Application Support Analyst Ii information

See Decatur, GA salary details

$15

$38

$68

How much do application support analyst ii jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for application support analyst ii in Decatur, GA is $38.37, according to ZipRecruiter salary data. Most workers in this role earn between $28.65 and $43.65 per hour, depending on experience, location, and employer.

What does an Application Support Analyst II do?

An Application Support Analyst II is responsible for providing advanced technical support and troubleshooting for software applications used within an organization. They address complex user issues, monitor application performance, and collaborate with development teams to resolve recurring problems. Additionally, they may help with system upgrades, user training, and documenting solutions to common issues. This role typically requires strong analytical skills, knowledge of relevant software systems, and excellent communication abilities.

What are the key skills and qualifications needed to thrive as an Application Support Analyst II?

To excel as an Application Support Analyst II, you need strong analytical skills, troubleshooting abilities, and a solid understanding of software applications, typically backed by a degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), SQL databases, and ITIL frameworks is often required, along with relevant certifications like ITIL Foundation. Excellent communication, customer service orientation, and problem-solving skills help you effectively liaise with users and technical teams. These skills are critical for quickly resolving issues, maintaining system reliability, and ensuring user satisfaction in a fast-paced IT environment.

How does an Application Support Analyst II typically collaborate with other IT teams to resolve complex technical issues?

Application Support Analyst II professionals often work closely with development, infrastructure, and network teams to diagnose and resolve application issues that go beyond standard troubleshooting. This collaboration usually involves escalating incidents, participating in root cause analysis sessions, and providing detailed documentation of the problems encountered. Effective communication and a proactive approach are essential, as Analysts may need to translate technical details for non-technical stakeholders and ensure timely resolution to minimize business disruption. Building strong relationships with cross-functional teams can also open up opportunities for career growth and exposure to broader technical environments.

What is the difference between Application Support Analyst II vs Application Support Specialist?

AspectApplication Support Analyst IIApplication Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like HDI Support Center or ITIL often preferredBachelor's degree or equivalent; similar certifications often valued
Work EnvironmentCorporate IT support teams, help desks, technical support centersHelp desks, customer support centers, internal IT teams
Employer & Industry UsageFinancial services, healthcare, technology companiesRetail, manufacturing, service industries
Common Search & ComparisonYesYes

The main difference between an Application Support Analyst II and an Application Support Specialist lies in their roles' scope and complexity. The Analyst II typically handles more complex issues, performs deeper troubleshooting, and may have additional responsibilities like system monitoring or minor configuration tasks. Both roles require similar educational backgrounds and certifications, and they are commonly found in corporate IT support environments across various industries.

What cities near Decatur, GA are hiring for Application Support Analyst Ii jobs?

Cities near Decatur, GA with the most Application Support Analyst Ii job openings:

Application Support Engineer

Atlanta, GA • On-site

Global-e Online Ltd.
See more jobs at Global-e Online Ltd.external

Other

Posted 12 days ago

Job description

Global-e (Nasdaq:GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

We’re looking for an Application Support Engineer to join our Technical Operations team to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.

The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.

Responsibilities
  • Working closely with our Engineering team and other departments in the company.
  • Addressing and debugging technical issues.
  • Handling escalations and resolving complex issues from customers and internal teams.
  • Expanding knowledge management and mentoring junior team members.
Requirements
  • 5+ years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications.
  • Understanding of application support methodologies and incident management processes.
  • Familiarity with debugging tools, log analysis, and production support.
  • Strong analytical and problem‑solving skills, with the ability to deep dive and identify root causes.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical audiences.
  • Ability to multitask, manage competing priorities, and thrive in a fast‑paced environment.
  • Team‑oriented mindset with a proactive, can‑do attitude and strong interpersonal skills.
Preferred Qualifications
  • Working knowledge of JavaScript, HTML, CSS, and other client‑side technologies.
  • Experience with REST APIs and troubleshooting JSON/XML payloads.
  • Proven ability to troubleshoot, analyze, and resolve issues in C#/.NET Framework applications, utilizing code analysis, debugging techniques, and AI‑assisted development tools such as Cursor.
  • Hands‑on experience with scripting and automation using PowerShell, Python, and JavaScript.
  • Experience working in e‑commerce environments is highly preferred, with an understanding of online retail platforms, integrations, and transaction‑based systems.

This is a hybrid role from our Atlanta office with a 3‑day in‑office policy.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

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