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Application Production Support Manager Jobs in Chicago, IL

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Application Support Manager Job Location: Chicago, IL Position Type: 6 Months Contract then Perm ... ROLE: This role will support WM Business, product, technology and interact with PCET platform ...

Comtech, LLC

Application Support Manager

Chicago, IL · On-site

Application Support Manager Location: Chicago, IL Duration: Full Time Responsible for the planning ... Oversee and manage a team of production support analysts that resolve user initiated requests for ...

Scalence L.L.C.

Production Support

Chicago, IL · On-site

The role involves responding to business queries, managing user inquiries, and providing incident ... Required : • 10 years of Production Support experience. • Strong SQL, UNIX / LINUX knowledge ...

Smith Ready Mix

Production Support Crew

Valparaiso, IN · On-site

$20/hr

Support Facility Operations: Assist plant management and other teams with day-to-day operational tasks to keep our concrete production on schedule. What You Bring to the Crew: * Credentials: High ...

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer WHAT WE'LL TRUST YOU TO DELIVER:

CIBC

Production Support Engineering Lead

Chicago, IL · On-site

$140K - $170K/yr

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ... application testing, change management, configuration, installation, and ongoing support.

CIBC

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ... application testing, change management, configuration, installation, and ongoing support.

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

... management application. The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams ...

CIBC US

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ... application testing, change management, configuration, installation, and ongoing support.

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All JobsApplication Production Support JobsApplication Production Support Manager JobsApplication Production Support Manager Jobs in Chicago, IL

Application Production Support Manager information

See Chicago, IL salary details

$62.8K

$110.2K

$170.5K

How much do application production support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for application production support manager in Chicago, IL is $110,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,600.00 and $130,800.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by an application production support manager, and how can one prepare for them?

As an Application Production Support Manager, you may frequently encounter challenges such as managing high-pressure incidents, balancing competing priorities between system stability and new deployments, and coordinating effective communication among cross-functional teams. Being proactive in incident management, establishing well-defined processes, and fostering strong relationships with development and infrastructure teams can help mitigate these challenges. Staying updated on best practices and encouraging a culture of continuous improvement will also support long-term success in this dynamic role.

What are the key skills and qualifications needed to thrive as an application production support manager?

To thrive as an Application Production Support Manager, you need strong analytical and problem-solving skills, expertise in application support processes, and a background in computer science or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and monitoring tools such as Splunk or AppDynamics is typically required. Leadership, effective communication, and the ability to work under pressure are standout soft skills for this role. These abilities ensure that application issues are resolved promptly, minimizing downtime and maintaining business continuity.

What does an application production support manager do?

An Application Production Support Manager oversees the maintenance and smooth operation of business-critical software applications after they go live. They lead teams that monitor, troubleshoot, and resolve technical issues to minimize downtime and ensure optimal performance. Their responsibilities also include coordinating with development and infrastructure teams, managing incident response, and implementing process improvements to enhance system stability. This role is crucial for maintaining service reliability and meeting service level agreements (SLAs) in organizations that depend on complex software systems.
What are the most commonly searched types of Application Production Support jobs in Chicago, IL? The most popular types of Application Production Support jobs in Chicago, IL are:
What are popular job titles related to Application Production Support Manager jobs in Chicago, IL? For Application Production Support Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Application Production Support Manager jobs in Chicago, IL look for? The top searched job categories for Application Production Support Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Application Production Support Manager jobs? Cities near Chicago, IL with the most Application Production Support Manager job openings:
Application Production Support Manager jobs near you
Infographic showing various Application Production Support Manager job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,241 per year, or $53 per hour.

Application Support Manager

Navtech, Inc.

Chicago, IL • On-site

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Application Support Manager
Job Location: Chicago, IL
Position Type: 6 Months Contract then Perm Hire
Domain: Wealth Management Services
Req Type: Contract Remote Initially After COVID - Client location at Chicago downtown
Interview type: Initial Phone and In-Person Interview
Notes from Hiring Manager:
  • This is a Support Manager position. Will be working very closely with the App Dev team to set up the support group. This is more of a support manager than a development Program Manager.
  • "We want this person to be part of the development team. Make sure this application is going to be supportable. "
  • The support team will report to this Program Manager.
  • Moving application to Private and Public Cloud. MS Azure.
  • The development team is completely rewriting the application.
  • Support for WM applications - one of the manager's deliverables
  • The ideal candidate would have experience supporting an existing environment but also have worked with brand new development teams of a new application

Soft skills:
  • Need a leader, strong opinions, strong experience
  • Good knowledge of .net technologies, a cloud so they should understand coding but they don't have to be a coder.
  • Need to have been though "Greenfield" projects.
  • Banking experience is nice to have but not mandatory
  • The supportability of a cloud application is more important.

Job Description:
  • Manager, Goals Driven Wealth Management Applications Support - The Wealth Management Applications Support and Maintenance Organization is looking for a Manager to lead a new team responsible for NT's GDWM platform. Wealth Management Applications Support and Maintenance org is responsible for 24x7 production support across the globe (APAC, EMEA and North America) for over 200 applications of the Wealth Management business units at the Northern Trust Company.
  • ROLE: This role will support WM Business, product, technology and interact with PCET platform operations teams and Application development teams. The ideal candidate will possess excellent leadership and communication skills coupled with a solid understanding of cloud technologies, custom application development using .Net technologies and digital engineering discipline. Critical incident may require weekend and/or after hours support.

PRINCIPAL RESPONSIBILITIES:
  • Create GDWM support operate model through partnering with business, operations, technology and enterprise teams
  • Set up support teams for execution
  • Collaborate with application development to run intake of releases
  • Ensure security, availability, reliability and resiliency of applications is maintained to expectations
  • Partner with Microsoft and other technology partners to continuously improve and innovate
  • Manage global teams
  • Represent Support to ensure new / enhanced applications' supportability and max availability.
  • Contribute to an open agile culture that enables employees' development through kind and candid feedback, promotes diverse perspectives and fosters a sense of curiosity and optimism.
  • Collaborate with global technology teams located in Chicago and India, meeting and exceeding short-term and long-term strategic priorities.
  • Familiar with ITIL Process and Project methodologies. Assist and drive teams with Change Management process and Project releases.
  • Manage and coordinate with onsite and offshore Managed Services provider to Support applications and drive continuous improvement efforts.
  • Ensure compliance and identify and escalate risks, with an eye toward change control procedures, IT Process and especially applications and data security.
  • Provide thought leadership to development sprint teams to improve resiliency and monitoring of new applications.
  • Develop periodic goals, organize the work, set short-term priorities, monitor all activities, and ensure timely and accurate completion of the production support services.
  • Maintain risk management and compliance programs and activities for assigned groups.
  • Ensure completion of management status reporting for projects, metrics and availability reporting
  • Advise WM IT on impacts of new and enhanced application designs.
  • Work closely with product and business partners to define and review Service Level Agreements and to ensure services meet or exceed business needs.
  • Communicate with various business areas and outside vendors, consultants, and clients regarding security needs.
  • Identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains.
  • Ensure compliance with all audit requirements including change control procedures and data security.
  • Conduct performance management, career development and hands-on training to assigned staff.
  • Carrie out activities that are large in scope, cross-functional and technically challenging.
  • Able to troubleshoot (review, analyze and resolve) applications production issues.
  • Develop and maintain professional relationship with all stakeholders within IT and Business teams.
  • Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
  • Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.
  • Actively contribute to the supportability of the security applications as well as continuous service improvement.
  • Quick to learn/understand NT's systems and products utilizing reference materials and support procedures.
  • Present IT in a professional manner, exhibit customer service values in line with NT's A Approach.
  • Adherence to corporate standards at all times.

SKILLS / EXPERIENCE:
  • 12+ years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.
  • Support experience with multi-channel applications (web, mobile, API, etc.).
  • Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies
  • Experience working on projects in an Agile environment.
  • Experience using at least some of the following technologies: .Net, Azure Functions, Azure DevOps, Azure Test Plans, Azure Redis Cache, Signal R, Saga Patterns, Marklogic, Azure cloud and Azure boards
  • Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back.
  • Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical Wealth and Enterprise applications.
  • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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