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Application Production Support Manager Jobs in Batavia, IL

Comtech, LLC

Application Support Manager

Chicago, IL

Application Support Manager Location: Chicago, IL Duration: Full Time Responsible for the planning ... Oversee and manage a team of production support analysts that resolve user initiated requests for ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer WHAT WE'LL TRUST YOU TO DELIVER:

CIBC

Production Support Engineering Lead

Chicago, IL · On-site

$140K - $170K/yr

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ... application testing, change management, configuration, installation, and ongoing support.

CIBC

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ... application testing, change management, configuration, installation, and ongoing support.

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

... management application. The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams ...

CIBC US

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ... application testing, change management, configuration, installation, and ongoing support.

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

... application faults data discrepancies and system performance issues escalated by Tier 1 and Tier 2 ... support tiers to selfheal recurring issues Review and approve production deployment plans and ...

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

... application faults data discrepancies and system performance issues escalated by Tier 1 and Tier 2 ... support tiers to selfheal recurring issues Review and approve production deployment plans and ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer WHAT WE'LL TRUST YOU TO DELIVER:

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Application Production Support Manager information

See Batavia, IL salary details

$62.2K

$109.1K

$168.7K

How much do application production support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for application production support manager in Batavia, IL is $109,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $129,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by an application production support manager, and how can one prepare for them?

As an Application Production Support Manager, you may frequently encounter challenges such as managing high-pressure incidents, balancing competing priorities between system stability and new deployments, and coordinating effective communication among cross-functional teams. Being proactive in incident management, establishing well-defined processes, and fostering strong relationships with development and infrastructure teams can help mitigate these challenges. Staying updated on best practices and encouraging a culture of continuous improvement will also support long-term success in this dynamic role.

What are the key skills and qualifications needed to thrive as an application production support manager?

To thrive as an Application Production Support Manager, you need strong analytical and problem-solving skills, expertise in application support processes, and a background in computer science or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and monitoring tools such as Splunk or AppDynamics is typically required. Leadership, effective communication, and the ability to work under pressure are standout soft skills for this role. These abilities ensure that application issues are resolved promptly, minimizing downtime and maintaining business continuity.

What does an application production support manager do?

An Application Production Support Manager oversees the maintenance and smooth operation of business-critical software applications after they go live. They lead teams that monitor, troubleshoot, and resolve technical issues to minimize downtime and ensure optimal performance. Their responsibilities also include coordinating with development and infrastructure teams, managing incident response, and implementing process improvements to enhance system stability. This role is crucial for maintaining service reliability and meeting service level agreements (SLAs) in organizations that depend on complex software systems.
What are popular job titles related to Application Production Support Manager jobs in Batavia, IL? For Application Production Support Manager jobs in Batavia, IL, the most frequently searched job titles are:
What cities near Batavia, IL are hiring for Application Production Support Manager jobs? Cities near Batavia, IL with the most Application Production Support Manager job openings:
Application Production Support Manager jobs near you
Infographic showing various Application Production Support Manager job openings in Batavia, IL as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 9% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $109,091 per year, or $52.4 per hour.

Application Support Manager

Comtech, LLC

Chicago, IL

Full-time

Re-posted 15 days ago

Job description

Company Description

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"

Job Description

Job Title: Application Support Manager

Location: Chicago, IL

Duration: Full Time

Job Description:

Responsible for the planning, management, execution, and the successful delivery of support services related to production support for ServiceNow.

Responsibilities:

  • Oversee and manage a team of production support analysts that resolve user initiated requests for change and incidents
  • Act as liaison between users, project team(s), management, and vendors
  • Troubleshoot/problem solve production issues as they arise
  • Direct the implementation of procedures that enable continuous delivery performance
  • Responsible for project scope management (initiation, scope planning/definition/verification/ change control)
  • Responsible for project cost management (resource planning, cost estimating/budgeting/control)
  • Responsible for project quality management (quality planning, assurance, and control)
  • Responsible for project human resource management (organizational planning, staff identification, and team development)
  • Responsible for project communication management (communications planning, information distribution, performance reporting, and administrative closure)
  • Responsible for project risk management (risk management planning/identification, qualitative/quantitative risk analysis, risk response planning, risk monitoring and control)
  • Develop and pursue relationships and leads with the goal of increasing revenue
  • Prepare project reports for management, vendors, etc.
  • Analyze procedures and problems to automate processing or improve existing business systems
  • Determine compatibility between existing systems and new systems
  • Manage and oversee ad hoc projects as assigned
  • Assimilate conflicting information and make correct decisions
  • Lead proposal efforts
Qualifications

Job Qualifications:

  • Bachelor's degree in Information Science, Computer Science, Engineering or related degree, or equivalent experience
  • 5+ years application support management experience
  • Proficient in Microsoft Project and Microsoft Office Tools (including PowerPoint and Access)
  • Previous experience with ServiceNow programming, data management, or technical networking is required
  • Familiarity with server technologies, internet technologies, or enterprise project management is desired

Must Possess:

  • PMP Certification
  • Excellent leadership, analytical, organizational, and communication skills
  • Ability to multi-task
  • Experience in project development life cycle
  • Experience executing projects using automated testing tools
  • Experience in developing and maintaining client relationships while developing new business opportunities
  • Experience with TSF
  • Ability to perform requirement gathering, understand the client's business processes, leading the prototype demonstration, and training the client.
Additional Information

**Please share me your updated word copy of Resume.

**I Appreciate, if you can  refer  someone who is looking for this position.

Contact:

Nayan Hazare

IT Recruiter at Comtech LLC

Call- 703-962-6656

nhazare@ comtechllc.com

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