Position Summary
The Sales/Applications Engineer is a customer facing position responsible for quoting and co-designing custom machinery with our customers to meet their specifications and requirements; including new complete production lines, modules, and/or modifications of existing machinery. Job function includes direct interaction with Customers, Sales, Technical Support, Operations/Manufacturing, Vendors and Management to determine product requirements, and develop designs/technical drawings and specifications in a timely manner to meet tight schedules.
Essential Job Duties and Responsibilities
Include, but not exclusive to the following. Other duties may be assigned:
- Knowledge of web handling and converting equipment/process lines and their components a plus.
- Estimate costs and write quotes for complete machine solutions to include raw material, purchased components and systems, shop labor, engineering effort, shipping, safety, guarding, and other aspects of a complete machine.
- Ability to size power transmission, bearings, structural components and framing, roller deflections etc. a plus.
- Use internal proprietary software for sizing components.
- Review or write customer specifications for customer web converting equipment.
- Be capable of reading engineering drawings and understand Bills of Material.
- Actively design new machine concepts for best in class solutions with customers.
- Develop proposal layouts using 2D AutoCAD or 3D Solidworks and present to customers.
- Work with engineering to determine preliminary sizing of power transmission, bearings, structural components and framing, roller deflections etc.
- Determine and propose modifications of existing machinery.
- Gather vendor quotations as needed.
- Quote customer service spare/replacement parts and service trips.
- Quote to print of single components or assemblies for complete machine solutions.
- Able to handle multiple projects at the same.
- Lead meetings and send out meeting minutes, schedules and progress updates as needed.
- Follow up on recent and older quotes to track the status and schedules of customer's projects.
- Maintain and document activity regularly in Salesforce.com and Epicor ERP system.
- Find reference projects for estimating and use CPI calculators.
- Track and handle changes to specifications and quotes - update documentation as required.
- Ability to identify scope creep and maintain the project baseline.
- Provide assistance to and cooperate with other departments.
- Support the team and customer at factory acceptance test.
- Support continuous improvement process by evaluating and implementing suggestions.
- Assure sufficient and accurate communication with all stakeholders, internal/external customers.
- Accurately and consistently account for all assigned project quotations, including mid project customer changes.
- Review project actuals to budget and estimates - understand and report on results as required.
- Attend design reviews to clarify project specification, identify potential deviations from intended quoted solution, suggest design improvements, or design for manufacturing improvements.
- Help market MWS/Maxcess business and build customer relationships.
- Professional interactions with suppliers and customers.
- Attend trade shows and work trade show booths.
- Occasional travel capability.
Skills and Abilities
- Proficient with AutoCAD and/or SolidWorks is strongly preferred.
- Proficient with MS Office Suite.
- Knowledge of Epicor ERP system a plus.
- Experience working with customers is beneficial.
- Strong interpersonal skills and flexibility to work on multiple projects and assignments is critical.
- Understanding of manufacturing methods and processes, factory standards, fabrication processes, and assembly documentation.
- Must be organized and detail oriented with the ability to meet deadlines.
- Experience in machine design.
- Must have a positive, can-do, attitude.
- Knowledge of machining and manufacturing processes related to design practices.
- Knowledge of machine safety standards, and their application(s).
- Problem solving skills.
- Ability to evaluate cost /benefit relationships as they relate to design.
- Ability to work in team environment.
- Ability to work independently without supervision.
- Willingness to provide enthusiasm and creative solutions to meeting our customer needs and achieving the company's goals.
Education and Experience Requirements
- Minimum 3-5 years related experience.
- Minimum 2-year technical degree from and accredited College of University.
- Experience and strong knowledge of the following are a plus:
- Web handling equipment and components
- Manufacturing
- Machining
- Microsoft Project
- SolidWorks
- Microsoft Excel, Word, Office
- AutoCAD
- Epicor
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