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Application Customer Service Representative Jobs in Rochester, MN

ASM Global

Guest Service Representative

Rochester, MN · On-site

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional ... Applicants that need reasonable accommodations to complete the application process may contact 507 ...

ASM Global

Guest Service Representative

Rochester, MN

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional ... Applicants that need reasonable accommodations to complete the application process may contact 507 ...

Circle K Stores, Inc.

Team Member

Rochester, MN · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... in the application process. Click below to review information about our company's use of the ...

Circle K Stores, Inc.

Team Member

Rochester, MN · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... in the application process. Click below to review information about our company's use of the ...

Circle K Stores, Inc.

Team Member

Rochester, MN · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... in the application process. Click below to review information about our company's use of the ...

Lennar Homes

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service ...

New

Lennar

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service ...

Lennar

Field Customer Care Rep

Rochester, MN · On-site

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service ...

Lennar

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service ...

Fleet Farm

Customer Service Team Member

Rochester, MN

$16.25 - $22/hr

Customer Service Team Member At Fleet Farm, providing the best customer service is our priority. If ... the application process. Equal Opportunity Employer This employer is required to notify all ...

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How much do application customer service representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for application customer service representative in Rochester, MN is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.
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Guest Service Representative

Guest Service Representative

ASM Global

Rochester, MN • On-site

$13.50 - $16.50/hr

Part-time

Posted 16 days ago

ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

126th of 209 rated facilities management

Job description

MAYO CIVIC CENTER
POSITION: Guest Services Representative
DEPARTMENT: Guest Services
REPORTS TO: Security & Guest Services Manager
FLSA STATUS: Part-Time, Non-Exempt
Salary Range: $13.50 - 16.50
Benefits: Paid Sick Leave
Summary
The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include greeting and directing guests to their desired locations, scanning tickets, escorting guests to their seats, and staffing the Guest Relations Desk. This role also involves upholding a positive public image for the Mayo Civic Center through professional interactions with employees, patrons, and vendors.
Essential Duties and Responsibilities (Essential functions may include, but are not limited to the functions listed below)
  • Greeting guests enthusiastically, provide event information, and assist with directions.
  • Enforce facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively address guest questions, concerns, or complaints, escalating when needed.
  • Respond to emergencies, involving Security or Supervisors as appropriate.
  • Lock/unlock facility doors and regulate the flow of employees and guests to maintain safety.
  • Manage the flow of employees and visitors throughout the facility to maintain safety, while overseeing access to restricted gates and areas, recording entries and purposes as required.
  • Handle lost and found items, maintain records, and keep the work area clean.
  • Provide clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions
  • Communicate verbally clearly and concisely in English.

Additional Requirements:
  • Must have the ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community.
  • Personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center's clients.
  • Basic computer skills (i.e.: Microsoft Word, Outlook, etc.).
  • Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours.

Working Conditions:
  • Ability to stand for long periods of time required
  • Must be able to climb stairs in restricted lighting
  • Ability to move quickly from one area to another in a safe manner
  • Flexible hours including weekends, holidays, and evenings
  • Work hours are casual labor, seasonal and non-guaranteed

Knowledge, Skills, and Abilities:
  • Strong communication and professional guest interaction skills.
  • Understanding of customer service principles and best practices.
  • Familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques.
  • Knowledge of two-way radio use and radio communication protocols.
  • Basic office procedures, computer use, and recordkeeping skills.
  • Ability to prepare clear, concise reports and maintain accurate records.
  • Exceptional customer service mindset and problem-solving abilities.
  • High school diploma or GED preferred.
  • Prior experience in a customer service role (minimum one year preferred).
  • Physical ability to stand, walk, and climb stairs for shifts lasting 4-6 hours.
  • Willingness to work in varying weather conditions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Only candidates that apply through our online system will be considered. Recruiter: Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904. Applicants that need reasonable accommodations to complete the application process may contact 507-361-5066.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

What ASM Global employees say

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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