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Apple Tech Jobs (NOW HIRING)

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Apple Systems Administrator

Chicago, IL · On-site

In addition to its primary focus on Apple technologies, the role collaborates with system administrators across Windows, Linux, cloud, identity, and network platforms to ensure interoperability ...

Apple

WW Consulting Engineer - AI/ML

Chicago, IL · Hybrid

$182K - $274K/yr

Our Business and Education customers around the globe need to know that Apple is committed to their success and that our technologies will seamlessly integrate into their environments. As a Worldwide ...

Apple

WW Consulting Engineer - AI/ML

Chicago, IL · On-site

Our Business and Education customers around the globe need to know that Apple is committed to their success and that our technologies will seamlessly integrate into their environments...As a ...

Apple

Software Development Engineer - Data

Cupertino, CA · On-site

$141K - $169K/yr

... Apple's technology landscape. 8+ years of professional experience A successful track-record or demonstrated aptitude as an engineer who has worked on distributed systems.Experienced Poweruser (at ...

Apple

Community Specialist, Channel Retail

New York, NY · On-site

It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and ...

Apple

Community Specialist, Channel Retail

Sterling, VA · On-site

It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and ...

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Apple Tech information

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How much do apple tech jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for apple tech in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $31.01 per hour, depending on experience, location, and employer.

What are some common challenges faced by Apple Techs when troubleshooting customer devices, and how can they effectively address them?

Apple Techs often encounter challenges such as diagnosing issues with limited information from customers, keeping up with frequent software updates, and managing multiple devices simultaneously. Effective communication skills are essential, as techs need to ask targeted questions to uncover the root cause of problems. Staying current with Apple's latest hardware and software releases through ongoing training also helps in providing accurate and efficient solutions. Additionally, collaborating with team members and utilizing Apple's internal resources ensures that even complex issues can be resolved quickly and to the customer's satisfaction.

What are the key skills and qualifications needed to thrive as an Apple Tech, and why are they important?

To thrive as an Apple Tech, you need strong troubleshooting skills, technical knowledge of Apple devices, and typically completion of Apple Certified Mac Technician (ACMT) or similar certifications. Familiarity with diagnostic tools, Apple Service Toolkit, and mobile device management systems is essential. Excellent customer service, communication, and problem-solving skills help you deliver effective support and build trust with clients. These abilities ensure efficient device repairs, customer satisfaction, and alignment with Apple's high service standards.

What is the difference between Apple Tech vs Apple Support Specialist?

AspectApple TechApple Support Specialist
CertificationsApple Certified Technician, A+ CertificationApple Certified Support Professional (ACSP)
Work EnvironmentRepair centers, retail stores, on-site supportCall centers, retail stores, remote support
Job FocusHardware repairs, troubleshooting devicesSoftware issues, customer service, troubleshooting
Industry UsageAuthorized service providers, Apple retail

Apple Tech primarily focuses on hardware repairs and technical troubleshooting in repair centers or retail stores, requiring certifications like A+ and Apple Certified Technician. Apple Support Specialists handle software issues and customer support, often working in call centers or remotely, with certifications like ACSP. Both roles are essential in Apple's ecosystem but differ in their focus and work environment.

What is the highest paying job at Apple?

The highest paying roles at Apple are executive positions such as Chief Executive Officer (CEO), Chief Financial Officer (CFO), and other C-suite executives, which can earn multi-million dollar compensation packages including salary, bonuses, and stock options. Senior engineering and hardware design roles, especially those involving leadership or specialized expertise, also tend to have high salaries. These positions typically require extensive experience, advanced skills, and often relevant certifications or degrees.

Can I work at Apple with an IT degree?

Apple Tech roles often require technical knowledge of Apple products, troubleshooting skills, and customer service experience. An IT degree can be beneficial, but relevant certifications, hands-on experience, and familiarity with Apple hardware and software are also important for employment. Having strong problem-solving skills and technical proficiency can improve your chances of qualifying for such positions.

What are Apple Techs?

Apple Techs, often referred to as Apple Technicians or Apple Certified Technicians, are professionals trained to diagnose, repair, and maintain Apple products such as iPhones, iPads, Macs, and other devices. They possess specialized knowledge of Apple hardware and software, and typically work at Apple Stores, authorized service providers, or independent repair shops. Their responsibilities include troubleshooting technical issues, performing repairs, providing customer support, and ensuring devices function properly after service.

Can I work at Apple with no experience?

Apple Tech positions typically require some technical knowledge or customer service skills, but prior experience is not always mandatory for entry-level roles. Candidates often need to demonstrate a willingness to learn, problem-solving abilities, and familiarity with Apple products or related tools. Training is usually provided on the job for new hires without extensive experience.

Is it hard to get hired by Apple?

Getting hired as an Apple Tech can be competitive due to the company's high standards and rigorous interview process. Candidates typically need relevant technical skills, customer service experience, and sometimes certifications like CompTIA A+ or Apple Certified Support Professional. Strong communication skills and a good understanding of Apple products also improve chances of employment.
More about Apple Tech jobs
What cities are hiring for Apple Tech jobs? Cities with the most Apple Tech job openings:
What states have the most Apple Tech jobs? States with the most job openings for Apple Tech jobs include:
Apple Tech jobs near you
Infographic showing various Apple Tech job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 35% Full Time, 31% Part Time, 1% Temporary, and 30% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,738 per year, or $26.3 per hour.
Apple Systems Administrator

Apple Systems Administrator

Northeastern Illinois University

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.
Job Summary:
This position is responsible for the administration, support, and lifecycle management of Apple-based infrastructure, including macOS, iOS, iPadOS, and associated devices, in support of the University's academic, research, and administrative mission. The role leads the planning, design, implementation, maintenance, and upgrade of Apple technology solutions, ensuring secure, reliable, and efficient operations across all campus environments.
The position provides technical support and consultation to administrators, faculty, staff, and students, while also directing and coordinating assigned technical staff. In addition to its primary focus on Apple technologies, the role collaborates with system administrators across Windows, Linux, cloud, identity, and network platforms to ensure interoperability, consistent security practices, and alignment with institutional standards. Responsibilities include developing documentation and training materials, delivering user and staff training, and supporting cross-platform initiatives. The position also oversees device lifecycle management, including deployment, monitoring, maintenance, and refresh, utilizing modern endpoint management practices to maintain security, compliance, and an optimal user experience.
Job Description:
Endpoint Platform Strategy, Engineering, Lifecycle Management & Staff Leadership
  • Serves as the University's primary Subject Matter Expert (SME) for Apple technologies (macOS, iOS, iPadOS) while contributing to the design and support of a diverse, enterprise endpoint environment that includes Windows, Linux, and cloud-managed devices.
  • Provides strategic, technical, and operational leadership supporting academic, research, and administrative functions.
  • Designs, implements, and maintains secure, scalable endpoint solutions across Apple and other supported platforms.
  • Leads adoption of modern endpoint management solutions (e.g., Jamf Pro, Microsoft Intune, MECM) and Apple Business Manager for automated provisioning and lifecycle management.
  • Establishes and enforces endpoint standards (hardware, OS, security, compliance) across multiple platforms in alignment with university policies and cybersecurity frameworks.
  • Conducts needs assessments and develops cross-platform technical solutions aligned with institutional priorities.
  • Oversees full lifecycle management of endpoint devices, including deployment, configuration, patching, upgrades, and retirement.
  • Evaluates and approves technical specifications, vendor solutions, and procurement recommendations for endpoint technologies.
  • Leads pilot initiatives and enterprise deployments across all campuses and hybrid environments.
  • Supervises and supports technical staff and student employees, including task assignment, mentoring, training, and performance feedback.

Endpoint Deployment, Support & Operations
  • Coordinates and supports enterprise deployment and operational management of endpoint devices across multiple platforms.
  • Manages large-scale device refresh programs for student labs and faculty/staff computing environments across Apple and non-Apple platforms.
  • Implements modern provisioning methodologies, replacing legacy imaging with automated, policy-driven configuration and software deployment.
  • Creates, tests, and maintains application packages for macOS and iOS devices (e.g., PKG, scripts, App Store apps), ensuring compatibility with operating systems and institutional standards.
  • Deploys and manages application distribution to Apple endpoints using MDM platforms (e.g., Jamf Pro, Microsoft Intune), including version control, updates, and license management.
  • Develops and maintains automated application deployment workflows, patch management processes, and update strategies to ensure applications remain secure, current, and compliant.
  • Provides Tier 2/3 escalation support for complex endpoint, system, and integration issues across macOS, Windows, and related platforms.
  • Ensures endpoint security, system performance, and compliance with established standards.
  • Collaborates with infrastructure, cloud, and network teams to ensure reliable connectivity, authentication, and system integration.
  • Supports cross-platform solutions including virtualization, VDI, and cloud-based application delivery.

Security, Governance, Training & Continuous Improvement
  • Supports secure operations, governance, user enablement, and ongoing service enhancement across endpoint platforms.
  • Implements and maintains endpoint security controls across platforms, including encryption, authentication, and compliance enforcement.
  • Develops and maintains policies, standards, and procedures for endpoint and device management across Apple and non-Apple systems.
  • Participates in IT service lifecycle management, including service evaluation, enhancement, and retirement.
  • Monitors service performance and recommends improvements based on operational metrics and user feedback.
  • Develops and delivers training sessions, workshops, and instructional materials for faculty, staff, students, and IT personnel.
  • Maintains standard operating procedures along with knowledge base content, documentation, and self-service support resources.
  • Communicates service updates, changes, and best practices to the University community.
  • Promotes effective, secure, and efficient use of University technology resources.

Collaboration, Project Leadership & Stakeholder Engagement
  • Leads and participates in cross-functional initiatives to support University technology objectives.
  • Collaborates with academic and administrative units to gather requirements and develop scalable, cross-platform solutions.
  • Leads and/or contributes to projects involving infrastructure, cloud services, identity and access management, cybersecurity, and academic technologies.
  • Serves as liaison between University stakeholders, IT teams, and external vendors.
  • Prepares technical documentation, project plans, and solution recommendations.
  • Other duties as assigned.

Minimal Qualifications:
1. Any one or any combination totaling 5 years (60 months) from the following categories:
A. College coursework which includes Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
  • 30 semester hours equals one (1) year (12 months)
  • Associate's Degree (60 semester hours) equals eighteen months (18 months)
  • 90 semester hours equals two (2) years (24 months)
  • Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

B. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field, which includes supervisory or lead worker capacity.
2. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.
DEPARTMENTAL PREFERENCES
  • Demonstrated experience administering enterprise endpoint management solutions (e.g., Jamf Pro, Microsoft Intune, or equivalent), including Apple Business Manager (ABM) and Automated Device Enrollment (ADE/DEP) for provisioning, configuration, and lifecycle management of devices.
  • Experience creating, packaging, testing, and deploying applications for macOS and iOS devices (e.g., PKG development, scripting, App Store distribution), along with maintaining patch management and software update processes.
  • Working knowledge of cross-platform environments, including Windows endpoint management tools (e.g., MECM/SCCM, Intune) and/or Linux systems, with the ability to support integration across platforms.
  • Knowledge of endpoint security practices and tools, including encryption technologies (e.g., FileVault, BitLocker), endpoint detection and response (EDR), vulnerability management, and compliance standards.
  • Demonstrated experience supporting large-scale device deployments and lifecycle management in a multi-user environment, preferably within higher education settings, including instructional labs, classrooms, and faculty computing needs.
  • Demonstrated ability to analyze, troubleshoot, and resolve complex technical issues independently, while working effectively in a team-oriented, cross-functional environment.
  • Effective written and verbal communication skills, including the ability to develop technical documentation, knowledge base articles, and training materials, and to deliver end-user and technical training to diverse audiences.

Hours: Monday through Friday, 9:00 am - 5:00 pm. (On-call availability for emergency support during outages, security incidents, critical system failures, and after-hours maintenance and/or upgrades).
Location: NEIU Main Campus (Requires travel to all NEIU campuses).
Setting: Remote work will be available on a limited basis (one day per week or on occasion). No permanent or full-time work from home is available.
Out of State Applicants:
  • Once a final employment offer is completed, the out-of-state candidate must establish Illinois residency within 180 calendar days of the start date for the designated position per the State Universities Civil Service Requirements.
  • This position does not include relocation assistance.
  • On a case-by-case basis, NEIU will consider applications from individuals who have valid work authorization in the United States (including those holding valid F-1 and H-1B status) and who currently reside in and are physically within the United States.

This position requires a background check.
Salary Range
$70,000 - $75,000
Benefits
University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.
Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals. Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.

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