US-Genius
Reston, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Reston, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Mclean, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Mclean, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Arlington, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Arlington, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Woodbridge, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Woodbridge, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Technical Expert
Washington, DC · On-site
$42K - $53K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
US-Technical Expert
Washington, DC · On-site
$42K - $53K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
US-Technical Expert
Arlington, VA · On-site
$43K - $54K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
US-Technical Expert
Arlington, VA · On-site
$43K - $54K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
US-Technical Expert
Fairfax, VA · On-site
$38K - $48K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
US-Technical Expert
Fairfax, VA · On-site
$38K - $48K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
Specialist: Seasonal, Part-time
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Reston, VA · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Reston, VA · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Woodbridge, VA · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Woodbridge, VA · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Arlington, VA · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Arlington, VA · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Bethesda, MD · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Bethesda, MD · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Bethesda, MD · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Bethesda, MD · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Fairfax, VA · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Fairfax, VA · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Arlington, VA · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Specialist: Seasonal, Part-time
Arlington, VA · On-site
$23 - $30.59/hr
Description Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on ...
Customer Service Representative
Manassas, VA · On-site
$20/hr
Are you a customer service oriented professional that carries experience working within industries ... Download the Sparks Group mobile app from Apple App Store or Google Play . ----- Sparks Group is an ...
Quick apply
Customer Service Representative
Manassas, VA · On-site
$20/hr
Are you a customer service oriented professional that carries experience working within industries ... Download the Sparks Group mobile app from Apple App Store or Google Play . ----- Sparks Group is an ...
Customer Service Representative
Herndon, VA · On-site
$26 - $30/hr
Come expand your customer service skill set! The Customer Order Specialist is responsible for ... Download the Sparks Group mobile app from Apple App Store or Google Play . ----- Sparks Group is an ...
Quick apply
Customer Service Representative
Herndon, VA · On-site
$26 - $30/hr
Come expand your customer service skill set! The Customer Order Specialist is responsible for ... Download the Sparks Group mobile app from Apple App Store or Google Play . ----- Sparks Group is an ...
Apple Systems Specialist
Quantico, VA · On-site
Deliver patient, professional, and polished customer service in every interaction. * Provide training and mentorship on best practices and new Apple platform capabilities tailored to the strategic ...
Apple Systems Specialist
Quantico, VA · On-site
Deliver patient, professional, and polished customer service in every interaction. * Provide training and mentorship on best practices and new Apple platform capabilities tailored to the strategic ...
Apple Customer Service information
See Reston, VA salary details
$10.25 - $11.87
2% of jobs
$11.87 - $13.48
4% of jobs
$13.48 - $15.10
11% of jobs
$15.99 is the 25th percentile. Wages below this are outliers.
$15.10 - $16.71
15% of jobs
The median wage is $18.20 / hr.
$16.71 - $18.32
20% of jobs
$18.32 - $19.94
15% of jobs
$21.05 is the 75th percentile. Wages above this are outliers.
$19.94 - $21.55
13% of jobs
$21.55 - $23.17
7% of jobs
$23.17 - $24.78
6% of jobs
$24.78 - $26.40
4% of jobs
$26.40 - $28.01
3% of jobs
$10
$19
$28
How much do apple customer service jobs pay per hour?
As of Sep 9, 2026, the average hourly pay for apple customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.
What is an Apple Customer Service?
An Apple Customer Service job involves assisting customers with inquiries, troubleshooting technical issues, processing orders, and providing information on Apple products and services. Representatives communicate with customers via phone, chat, or email to ensure a positive experience. They are expected to have strong problem-solving skills, product knowledge, and excellent communication abilities.
What are the key skills and qualifications needed to thrive in Apple Customer Service, and why are they important?
To excel as an Apple Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with Apple products and services, often supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and knowledge of Apple's support platforms, such as AppleCare, are highly valuable. Empathy, patience, and the ability to remain positive under pressure help individuals stand out in this customer-facing role. These skills ensure you can effectively assist customers, resolve technical or account issues efficiently, and represent Apple's brand with professionalism.
What are some typical challenges faced by Apple Customer Service representatives, and how are they supported in overcoming them?
Apple Customer Service representatives often handle a range of customer inquiries, from troubleshooting technical issues to resolving billing concerns, which can be challenging when addressing unfamiliar or complex problems. To support team members, Apple provides thorough training, access to comprehensive knowledge bases, and a strong support network of experienced colleagues and supervisors. Regular team meetings and ongoing learning opportunities help staff stay updated on new products and solutions. This collaborative environment empowers representatives to efficiently assist customers and maintain high satisfaction levels, even in demanding situations.
What are popular job titles related to Apple Customer Service jobs in Reston, VA?
For Apple Customer Service jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Apple Customer Service jobs in Reston, VA look for?
The top searched job categories for Apple Customer Service jobs in Reston, VA are:
- Zendesk
- Volunteer Aetna Customer Service
- Remote Back Office
- Customer Service Assistant
- Temporary Ikea Customer Service
- Work From Home Car Rental Customer Service
- Work From Home Game Customer Service
- Overnight Bilingual Customer Service Representative
- Bosch Customer Service Representative
- Online Customer Service Tech
What cities near Reston, VA are hiring for Apple Customer Service jobs?
Cities near Reston, VA with the most Apple Customer Service job openings:
US-Genius
Reston, VA • On-site
Apple •
Computer and Electronic Product Manufacturing • 10K+ employees10,000+ employees
Full-time
Re-posted 29 days ago
Apple rating
8.1
Based on 684 frontline employees who took The Breakroom Quiz
6th of 30 rated technology retailers
Job description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.
Description
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.
Serve as a Mentor, resource, and positive role model for Genius Bar team members.
Support leadership in providing timely resolution to customer escalations.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.
Possess the visual inspection and fine motor skills to safely perform hardware repairs.
Have experience troubleshooting hardware and software issues in a customer service environment.
Preferred Qualifications
You can:
Demonstrate technical expertise of Apple products and services, including repairing devices.
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
Navigate customer service issues with care and strong interpersonal skills.
Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.
Communicate effectively and tailor your communication style to different audiences.
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.
Support and educate the broader team by sharing knowledge, experiences, and insights.
Frequently handle, lift, and move merchandise safely.
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.
Description
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.
Serve as a Mentor, resource, and positive role model for Genius Bar team members.
Support leadership in providing timely resolution to customer escalations.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.
Possess the visual inspection and fine motor skills to safely perform hardware repairs.
Have experience troubleshooting hardware and software issues in a customer service environment.
Preferred Qualifications
You can:
Demonstrate technical expertise of Apple products and services, including repairing devices.
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
Navigate customer service issues with care and strong interpersonal skills.
Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.
Communicate effectively and tailor your communication style to different audiences.
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.
Support and educate the broader team by sharing knowledge, experiences, and insights.
Frequently handle, lift, and move merchandise safely.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976