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Apple Customer Service Jobs in Reston, VA (NOW HIRING)

U-Haul

Customer Service Representative

Alexandria, VA · On-site

$12.77 - $13.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Herndon, VA · Remote

$16 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Bethesda, MD · Remote

$16.50 - $22.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Rockville, MD · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Sterling, VA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Vienna, VA · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Germantown, MD · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Springfield, VA · Remote

$16.25 - $21.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Gaithersburg, MD · Remote

$16.75 - $22.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Hyattsville, MD · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Silver Spring, MD · Remote

$16 - $21.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Centreville, VA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Ashburn, VA · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Leesburg, VA · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Woodbridge, VA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

Liveops

Remote Customer Service Agent

Alexandria, VA · Remote

$16.50 - $22.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...

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All JobsApple Customer Service JobsApple Customer Service Jobs in Reston, VA

Apple Customer Service information

See Reston, VA salary details

$10

$19

$28

How much do apple customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for apple customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is an Apple Customer Service?

An Apple Customer Service job involves assisting customers with inquiries, troubleshooting technical issues, processing orders, and providing information on Apple products and services. Representatives communicate with customers via phone, chat, or email to ensure a positive experience. They are expected to have strong problem-solving skills, product knowledge, and excellent communication abilities.

What are the key skills and qualifications needed to thrive in Apple Customer Service, and why are they important?

To excel as an Apple Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with Apple products and services, often supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and knowledge of Apple's support platforms, such as AppleCare, are highly valuable. Empathy, patience, and the ability to remain positive under pressure help individuals stand out in this customer-facing role. These skills ensure you can effectively assist customers, resolve technical or account issues efficiently, and represent Apple's brand with professionalism.

What are some typical challenges faced by Apple Customer Service representatives, and how are they supported in overcoming them?

Apple Customer Service representatives often handle a range of customer inquiries, from troubleshooting technical issues to resolving billing concerns, which can be challenging when addressing unfamiliar or complex problems. To support team members, Apple provides thorough training, access to comprehensive knowledge bases, and a strong support network of experienced colleagues and supervisors. Regular team meetings and ongoing learning opportunities help staff stay updated on new products and solutions. This collaborative environment empowers representatives to efficiently assist customers and maintain high satisfaction levels, even in demanding situations.

What are popular job titles related to Apple Customer Service jobs in Reston, VA?

For Apple Customer Service jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Apple Customer Service jobs in Reston, VA look for?

The top searched job categories for Apple Customer Service jobs in Reston, VA are:

What cities near Reston, VA are hiring for Apple Customer Service jobs?

Cities near Reston, VA with the most Apple Customer Service job openings:

Apple Customer Service jobs near you
Infographic showing various Apple Customer Service job openings in Reston, VA as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Apple Systems Specialist

Quantico, VA • On-site

Science Applications International Corporation
IT Services • 10K+ employees
Learn more about Science Applications International Corporationexternal

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

SAIC rating

7.7

Company rating: 7.7 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

Job description


SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA.
(All qualified candidates must possess a TS clearance and a Sec+ certification)
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking an Apple Systems Specialist to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
We are seeking a highly skilled and experienced Apple systems specialist to provide VIP-level IT support to government executives and senior leadership for macOS and Apple technology. This role involves troubleshooting, maintaining, and improving Apple hardware and software environments while integrating seamlessly within high-security government operations. The ideal candidate will combine their ability to support Apple devices-such as MacBooks, iMacs, iPads, and iPhones-with a customer-centric and professional approach aligned with executive-level expectations.
This role requires a polished problem-solver with extensive knowledge of Apple products, secure IT environments, and the ability to respond efficiently and discreetly to high-level operational needs.
Key Responsibilities:
  • Executive "White-Glove" Support: Deliver rapid-response, high-touch technical assistance for DoW leadership. Anticipate technical needs, ensure zero-downtime for mission-critical communications, and provide seamless IT experiences during travel or high-stakes briefings.
  • Diagnose and resolve hardware and software issues, such as performance optimization, application errors, or operating system bugs, while maintaining compliance with government security protocols.
  • Apple Systems Engineering & MDM: Configure, deploy, and manage macOS devices using Enterprise Mobile Device Management (MDM) solutions (e.g., Jamf Pro, VMware Workspace ONE) customized for military networks.
  • Cybersecurity & STIG Compliance: Apply, validate, and maintain Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) across all Apple hardware and software. Ensure strict adherence to DoW IL5 security protocols and data handling policies.
  • Serve as a dedicated technical advisor for leadership, ensuring discreet and timely IT issue resolution.
  • Deliver patient, professional, and polished customer service in every interaction.
  • Provide training and mentorship on best practices and new Apple platform capabilities tailored to the strategic needs of each executive customer.
  • Configure, maintain, and troubleshoot Apple products in secure and hybrid operating environments, including classified and air-gapped networks, while adhering to security protocols.
  • Act as the subject-matter expert (SME) for macOS technologies within the broader IT team.

Qualifications
It is required that the Apple Systems Specialist have the following qualifications:
  • Bachelor's degree and Five (5) or relevant years of experience in lieu of degree
  • (3) years specializing in macOS and iOS device support.
  • US Citizen and Current TS clearance with the ability to obtain a TS/SCI
  • Expertise in macOS, iOS, and Apple ecosystem workflows and technologies (e.g., Apple ID, iCloud, FileVault, keychain management).
  • Familiarity with Apple MDM platforms (e.g., Jamf Pro, JAMF Connect) and zero-touch deployment/enrollment protocols.
  • Advanced troubleshooting skills for Apple hardware and software, including macOS kernel issues, file system encryption, and application errors.
  • Strong familiarity integrating macOS into enterprise IT landscapes, including Active Directory, Office 365, and VPN configurations.
  • Experience deploying Apple Security and Patch Management (T2/M1/M2 chips) in classified and air-gapped environments.
  • Knowledge of networking, storage, and remote connectivity solutions as relevant to macOS environments.
  • Superior verbal and written communication, customer service, and interpersonal skills.
  • Ability to maintain discretion and professionalism when supporting high-profile individuals with urgent IT needs.
  • Detail-oriented and excellent problem-solving abilities under tight deadlines.
  • Capable of working independently or within a cross-functional team in a high-pressure environment.
  • Certifications: ACSP / ACTC (Apple Certified Support Professional / Apple Certified Technical Coordinator), Jamf 200+ certification, ITIL Foundations, CompTIA Security+/CASP+, or equivalent.
  • Demonstrated experience supporting classified IT environments with strong knowledge of NSA, DoD, or related agency security and compliance requirements.
  • Proficiency with terminal commands, scripting (e.g., Bash, Python), and automation in a macOS context.
  • This position requires on-site support at Quantico (VA), with very limited capacity for remote work. Candidates must be comfortable working in high-security environments with sensitive information.
  • Flexibility for urgent after-hours support may be required.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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