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Api Technical Writer Remote Jobs in Iowa (NOW HIRING)

Interstates

Revit Technical Instructor

Sioux Center, IA · On-site +1

$70K - $87K/yr

Ability to write reports, manuals, and business correspondence * Comfort presenting to managers ... Flexibility in work arrangements may allow occasional remote work, depending on the assignment and ...

Harris

Quality Assurance Analyst

Nevada, IA · On-site +1

$55K - $65K/yr

Excellent verbal and written communication skills, including the ability to write clear defect ... Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

Co-op Solutions

Solutions Architect - REMOTE

Des Moines, IA · On-site +1

$110K - $143K/yr

... technical and architectural vision to help ensure the system or solution under development is fit ... Advanced knowledge of API technologies and Integration Solutions * Prior experience with Agile ...

Resource Innovations

Energy Engineer

Des Moines, IA · On-site +1

This position may be remote, with a preferred location in Illinois, Iowa, Massachusetts, New Jersey ... Strong communication, technical writing, analytical, organizational, and self-management skills ...

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Api Technical Writer Remote information

How does an API technical writer typically collaborate with developers and product teams in a remote work environment?

As a remote API Technical Writer, you'll frequently collaborate with developers, product managers, and QA engineers using tools like Slack, Jira, and video conferencing platforms. Regular communication is essential to clarify technical concepts, gather up-to-date information about new or changing APIs, and ensure documentation aligns with product releases. You may participate in virtual sprint meetings, review sessions, and asynchronous feedback cycles to keep documentation accurate and user-friendly. Developing strong relationships and proactive communication habits are key to overcoming the challenges of remote collaboration in this highly cross-functional role.

What is an API technical writer?

An API Technical Writer (Remote) is a professional who creates clear, accurate, and user-friendly documentation for Application Programming Interfaces (APIs) while working from a remote location. Their role involves collaborating with developers and product teams to understand how APIs work, and then producing guides, reference materials, and tutorials for developers who use the API. They help ensure that API documentation is comprehensive and easy to understand, which is crucial for developers integrating with the API. Remote API technical writers use various tools and platforms to communicate and deliver their work, making strong communication and self-management skills essential for this role.

What are the key skills and qualifications needed to thrive as an API technical writer, and why are they important?

To thrive as an API Technical Writer (Remote), you need strong technical writing abilities, a solid understanding of software development concepts, and experience with API documentation standards, often supported by a degree in English, Computer Science, or a related field. Familiarity with tools like Swagger/OpenAPI, Markdown, Git, and content management systems, as well as knowledge of RESTful APIs, is typically required. Excellent communication, attention to detail, and the ability to collaborate virtually with developers and stakeholders are standout soft skills. These skills are crucial to producing clear, accurate documentation that enables users and developers to efficiently integrate and use APIs.
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Infographic showing various Api Technical Writer Remote job openings in Iowa as of June 2026, with employment types broken down into 56% Full Time, 37% Part Time, and 7% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution.

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon

West Des Moines, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Aureon rating

3.4

Company rating: 3.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

223rd of 223 rated it services

Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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