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Api Support Engineer Jobs (NOW HIRING)

Fivetran

Customer Support Engineer

Oakland, CA · Hybrid

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

Fivetran

Customer Support Engineer

Denver, CO · Hybrid

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

NTT DATA Americas, Inc

In this Support Engineer role, provide application support for Adobe Commerce (Magento ... Validate API calls (REST/GraphQL), data transformations, and sync failures. * Support Adobe ...

Anthropic

Support Engineer

San Francisco, CA · On-site

$210K - $250K/yr

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Become an expert in all Anthropic products across the API, Claude for Enterprise, and Claude Code ...

Lithic

Technical Support Lead

New York, NY · On-site

$125K - $215K/yr

We are hiring a Support Engineering Manager to lead our API Support team. You'll work directly with the fintechs and digital banks running card programs on Lithic, helping them resolve technical ...

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TrueLoyal

Technical Support Engineer

San Antonio, TX · On-site

Trueloyal is looking for a Support Engineer to serve as the technical backbone for our global ... You will dive into complex API logs, troubleshoot multi-step data syncs, and ensure that loyalty ...

ApTask

L2 Support Engineer

Manhattan, NY · On-site

They are seeking an L2 Support Engineer to develop and support .NET-based applications, collaborate ... NET Core, Web API, WCF) using Microsoft SQL Server and Visual Studio. • Collaborate with ...

TrueLoyal

Technical Support Engineer

San Antonio, TX · On-site

Trueloyal is looking for a Support Engineer to serve as the technical backbone for our global ... You will dive into complex API logs, troubleshoot multi-step data syncs, and ensure that loyalty ...

TrueLoyal

Technical Support Engineer

San Antonio, TX · On-site

Trueloyal is looking for a Support Engineer to serve as the technical backbone for our global ... You will dive into complex API logs, troubleshoot multi-step data syncs, and ensure that loyalty ...

Wix

Technical Support Engineer

Cedar Rapids, IA · Hybrid

As a Tech Support Engineer, you'll be on the front lines, providing expert technical support and ... Investigate API and integration issues using tools like Postman and browser DevTools (Network ...

Braintrust

Developer Support Engineer

San Francisco, CA · On-site

$81.60 - $114/hr

Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or ... a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical ...

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How much do api support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for api support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an API Support Engineer job?

An API Support Engineer is responsible for assisting developers and customers in integrating, troubleshooting, and optimizing API usage. They diagnose technical issues, provide solutions, and work closely with engineering teams to resolve bugs or improve API performance. Their role requires strong problem-solving skills, knowledge of RESTful APIs, authentication methods, and programming languages like Python or JavaScript. Additionally, they may create documentation, FAQs, and tutorials to enhance the developer experience.

What are the key skills and qualifications needed to thrive in the Api Support Engineer position, and why are they important?

To thrive as an API Support Engineer, you need a strong understanding of API protocols (REST, SOAP), programming/scripting skills (such as Python or JavaScript), and experience with troubleshooting and debugging. Familiarity with tools like Postman, API gateways, and ticketing systems, as well as relevant certifications like AWS Certified Developer or API-specific courses, is highly beneficial. Excellent problem-solving abilities, clear written and verbal communication, and a customer-focused attitude distinguish top performers. These competencies ensure effective technical support, smooth integration experiences for clients, and strong collaboration with internal engineering teams.

What does a typical day look like for an API Support Engineer?

As an API Support Engineer, your day typically involves investigating and resolving technical issues raised by clients, monitoring API performance, and collaborating closely with development and product teams to escalate and address more complex problems. You may spend time writing scripts or testing APIs to verify reported issues, as well as updating technical documentation or knowledge bases to help clients self-serve. In addition to direct customer support, you'll often participate in team meetings to discuss trends, share insights, and contribute to process improvements. This mix of technical troubleshooting, communication, and teamwork keeps the role dynamic and rewarding.
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Api Support Engineer jobs near you
Infographic showing various Api Support Engineer job openings in the United States as of May 2026, with employment types broken down into 10% As Needed, 76% Full Time, 3% Part Time, 6% Temporary, 4% Contract, and 1% Summer. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Customer Support Engineer

Customer Support Engineer

Fivetran

Oakland, CA • Hybrid

Other

Posted 4 days ago

Job description

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support Engineer, you will partner with some of the most passionate teams in the world, our customer teams, to deliver a best-in-class experience. Through a collaborative and holistic approach that is focused on the resolution and prevention of issues, our CSEs as our customer's technical champion within Fivetran.

This is a full-time, hybrid position based out of our Denver, CO offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You'll Do

  • Provide virtual technical support to Fivetran customers and partners.
  • Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues.
  • Investigate and Troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies.
  • Work closely with Fivetran's Dev team to identify and resolve bugs and issues impacting Fivetran customers.
  • Become a Subject Matter Expert on the Fivetran API Connectors and related technologies.
  • Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
  • Collaborate with teammates on technical and non-technical projects.
     

Skills We're Looking For

  • 2+ years of relevant professional experience
  • Strong customer advocacy skills, demonstrated over email and on video calls or screen shares
  • Excellent written and verbal communication skills in English
  • Experience troubleshooting APIs, including:
    • Making API requests
    • Interpreting responses and standard error codes
    • Navigating and understanding API documentation
  • Basic understanding of networking fundamentals, including the TCP/IP model
  • Experience working with databases, both SQL and NoSQL
    • Familiarity with basic SQL queries and commands
  • Knowledge of and experience with data warehouse infrastructure, such as Snowflake, Databricks, BigQuery, and Amazon Redshift
  • Ability to read and analyze logs to investigate and identify issues
  • Comfortable navigating GitHub and submitting Pull Requests
  • Strong, process-oriented troubleshooting and problem-solving skills
  • Ability to thrive in a highly collaborative, global team environment

#LI-Hybrid #LI-EM1

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