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Api Support Engineer Jobs (NOW HIRING)

Fivetran

Customer Support Engineer

Oakland, CA · Hybrid

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

PCMI LLC

Software Support Engineer

Park Ridge, IL · On-site

$65K - $75K/yr

Perform testing and troubleshooting on issues related to REST/SOAP API's. * Use New Relic ... Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. * 2+ years of ...

Anthropic

Support Engineer

San Francisco, CA · On-site

$210K - $250K/yr

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Become an expert in all Anthropic products across the API, Claude for Enterprise, and Claude Code ...

Braintrust

Developer Support Engineer

San Francisco, CA · On-site

$81.60 - $114/hr

Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or ... a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical ...

Fable

Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Fable's first Support Engineer, you will own the end-to-end technical support ... Support customers with API integrations, SSO/SAML setup, data ingestion pipelines, and security ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... You will navigate the entire technical stack - from debugging API logs to troubleshooting live ...

Lithic

Technical Support Lead

New York, NY · On-site

$125K - $215K/yr

You will troubleshoot complex API integrations by reading logs and querying data with SQL, partner with Product and Engineering on escalations, and directly manage a small team of mid-level Support ...

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How much do api support engineer jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for api support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What engineers make $500,000?

Senior engineers in specialized fields such as software, data, or systems engineering can earn $500,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries like technology or finance. Executive or lead engineering roles often include compensation packages that reach or exceed this level, particularly when including bonuses and stock options.

What are the key skills and qualifications needed to thrive in the Api Support Engineer position, and why are they important?

To thrive as an API Support Engineer, you need a strong understanding of API protocols (REST, SOAP), programming/scripting skills (such as Python or JavaScript), and experience with troubleshooting and debugging. Familiarity with tools like Postman, API gateways, and ticketing systems, as well as relevant certifications like AWS Certified Developer or API-specific courses, is highly beneficial. Excellent problem-solving abilities, clear written and verbal communication, and a customer-focused attitude distinguish top performers. These competencies ensure effective technical support, smooth integration experiences for clients, and strong collaboration with internal engineering teams.

What is an API support engineer?

An API support engineer is responsible for assisting developers and users with the integration, troubleshooting, and maintenance of application programming interfaces (APIs). They often analyze API issues, provide technical guidance, and work with development teams to ensure smooth API functionality, typically using tools like API documentation and monitoring platforms.

What does a typical day look like for an API Support Engineer?

As an API Support Engineer, your day typically involves investigating and resolving technical issues raised by clients, monitoring API performance, and collaborating closely with development and product teams to escalate and address more complex problems. You may spend time writing scripts or testing APIs to verify reported issues, as well as updating technical documentation or knowledge bases to help clients self-serve. In addition to direct customer support, you'll often participate in team meetings to discuss trends, share insights, and contribute to process improvements. This mix of technical troubleshooting, communication, and teamwork keeps the role dynamic and rewarding.

What is an API Support Engineer job?

An API Support Engineer is responsible for assisting developers and customers in integrating, troubleshooting, and optimizing API usage. They diagnose technical issues, provide solutions, and work closely with engineering teams to resolve bugs or improve API performance. Their role requires strong problem-solving skills, knowledge of RESTful APIs, authentication methods, and programming languages like Python or JavaScript. Additionally, they may create documentation, FAQs, and tutorials to enhance the developer experience.

How much do API engineers make?

API support engineers typically earn between $70,000 and $120,000 annually, depending on experience, location, and industry. Skilled professionals with knowledge of REST, SOAP, and API management tools tend to command higher salaries, especially in tech hubs or companies requiring advanced integration skills.

What does an API engineer do?

An API Support Engineer is responsible for maintaining, troubleshooting, and optimizing application programming interfaces (APIs) to ensure seamless data exchange between software systems. They often work with developers to resolve issues, document API functionalities, and may use tools like Postman or Swagger to test and monitor APIs. Strong knowledge of programming languages, API protocols, and security practices is essential for this role.
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Api Support Engineer jobs near you
Infographic showing various Api Support Engineer job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 93% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Customer Support Engineer

Customer Support Engineer

Fivetran

Oakland, CA • Hybrid

Other

Posted 25 days ago

Job description

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support Engineer, you will partner with some of the most passionate teams in the world, our customer teams, to deliver a best-in-class experience. Through a collaborative and holistic approach that is focused on the resolution and prevention of issues, our CSEs as our customer's technical champion within Fivetran.

This is a full-time, hybrid position based out of our Denver, CO offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You'll Do

  • Provide virtual technical support to Fivetran customers and partners.
  • Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues.
  • Investigate and Troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies.
  • Work closely with Fivetran's Dev team to identify and resolve bugs and issues impacting Fivetran customers.
  • Become a Subject Matter Expert on the Fivetran API Connectors and related technologies.
  • Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
  • Collaborate with teammates on technical and non-technical projects.
     

Skills We're Looking For

  • 2+ years of relevant professional experience
  • Strong customer advocacy skills, demonstrated over email and on video calls or screen shares
  • Excellent written and verbal communication skills in English
  • Experience troubleshooting APIs, including:
    • Making API requests
    • Interpreting responses and standard error codes
    • Navigating and understanding API documentation
  • Basic understanding of networking fundamentals, including the TCP/IP model
  • Experience working with databases, both SQL and NoSQL
    • Familiarity with basic SQL queries and commands
  • Knowledge of and experience with data warehouse infrastructure, such as Snowflake, Databricks, BigQuery, and Amazon Redshift
  • Ability to read and analyze logs to investigate and identify issues
  • Comfortable navigating GitHub and submitting Pull Requests
  • Strong, process-oriented troubleshooting and problem-solving skills
  • Ability to thrive in a highly collaborative, global team environment

#LI-Hybrid #LI-EM1

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