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Answering Service Rep Jobs in Springfield, MO (NOW HIRING)

Bass Pro Shops

Full-Time CLUB Outfitter

Springfield, MO · On-site

... service processes such as processing payments, answering account questions, and processing ... Provides peer coaching, recognition, and support as a CLUB advocate and representative. * Provides ...

Securitas Services

Flex Officer

Springfield, MO · On-site

$17/hr

... and answering phones. * Provide customer service and information to the client's employees and ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...

Securitas

Flex Officer

Springfield, MO · On-site

$17/hr

... and answering phones. * Provide customer service and information to the client's employees and ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...

Securitas

Flex Officer

Springfield, MO · On-site

$17/hr

... and answering phones. * Provide customer service and information to the client's employees and ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...

GameStop Inc

Retail Keyholder (Store 1676)

Springfield, MO

$12.50 - $16.75/hr

... service. * Address guest comments or questions in person or on the phone, answering phone calls ... represented, organized, and alphabetized on the selling floor. * Support store management in ...

GameStop

Retail Keyholder (Store 1676)

Springfield, MO · On-site

$12.50 - $16.75/hr

... service. * Address guest comments or questions in person or on the phone, answering phone calls ... represented, organized, and alphabetized on the selling floor. * Support store management in ...

GameStop Inc

Retail Keyholder (Store 4876)

Springfield, MO

$12.50 - $16.50/hr

... service. * Address guest comments or questions in person or on the phone, answering phone calls ... represented, organized, and alphabetized on the selling floor. * Support store management in ...

GameStop

Retail Keyholder (Store 6074)

Springfield, MO · On-site

$14 - $18.25/hr

... service. * Address guest comments or questions in person or on the phone, answering phone calls ... represented, organized, and alphabetized on the selling floor. * Support store management in ...

Ross Stores

Store Protection Specialist

Springfield, MO · On-site

... Customer service by prominently greeting Customers, making eye contact, smiling and answering ... Represents and supports the Company brand at all times. * Maintains a professional appearance, in ...

Ross Stores

Store Protection Specialist

Springfield, MO · On-site

... Customer service by prominently greeting Customers, making eye contact, smiling and answering ... Represents and supports the Company brand at all times. * Maintains a professional appearance, in ...

GameStop

Retail Keyholder (Store 4876)

Springfield, MO · On-site

$12.50 - $16.50/hr

... service. * Address guest comments or questions in person or on the phone, answering phone calls ... represented, organized, and alphabetized on the selling floor. * Support store management in ...

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All JobsAnswering Service Rep JobsAnswering Service Rep Jobs in Springfield, MO

Answering Service Rep information

See Springfield, MO salary details

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How much do answering service rep jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for answering service rep in Springfield, MO is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $24.90 per hour, depending on experience, location, and employer.

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.

What are popular job titles related to Answering Service Rep jobs in Springfield, MO?

For Answering Service Rep jobs in Springfield, MO, the most frequently searched job titles are:

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The top searched job categories for Answering Service Rep jobs in Springfield, MO are:

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Cities near Springfield, MO with the most Answering Service Rep job openings:

Answering Service Rep jobs near you

Full-Time CLUB Outfitter

Bass Pro Shops

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Assist customers by providing world class customer service and presenting the benefits of becoming a CLUB Member.

  • Execute CLUB operational and compliance programs, including acquiring, activating, and servicing CLUB Members.

  • Maintain accurate CLUB inventory, keep the CLUB Booth organized, and process payments and account questions for members.

Bass Pro Shops rating

6.4

Company rating: 6.4 out of 10

Based on 439 frontline employees who took The Breakroom Quiz

17th of 39 rated national retailers

Job description

POSITION SUMMARY:
The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.
ESSENTIAL FUNCTIONS:
  • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
  • Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
  • Demonstrates products to customers.
  • Remains knowledgeable of advertised sales.
  • Helps meet metric goals and objectives for self and store.
  • Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
  • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
  • Provides daily feedback and reports in a timely and accurate manner.
  • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provides service to all areas of the store based on business need.
  • ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: High school diploma or equivalent experience
  • Experience: 0 to 2 Years of Experience

KNOWLEDGE, SKILLS, AND ABILITY:
  • Excellent organization skills and attention to details.
  • Experience in a customer service environment.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.

TRAVEL REQUIREMENTS:
  • N/A

PHYSICAL REQUIREMENTS:
  • Stand and/or walk during shift to assist customers on the sales floor, etc.
  • Hear well enough to constantly communicate with others to exchange information
  • Constantly repeat motions that may include the wrists, hands and/or fingers
  • Constantly assess the accuracy, neatness and thoroughness of work assigned
  • Light work that includes lifting and moving objects up to 20 pounds constantly
  • Occasionally ascend or descend ladders, stairs, step stools, etc
  • Occasionally work in noisy environments

INDEPENDENT JUDGEMENT:
  • Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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