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Answering Service Rep Jobs in Springfield, MO (NOW HIRING)

Lincare

Customer Service Rep

Springfield, MO · On-site

$13.50 - $18.25/hr

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician ...

Lincare Holdings, Inc.

Customer Service Rep

Springfield, MO · On-site

$14.50 - $19.75/hr

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician ...

Home Depot

Store Support

Springfield, MO · On-site

$13.75 - $17/hr

Whether directing customers to store departments or merchandise, answering customer questions on ... Service Representative.

Home Depot

Store Support

Springfield, MO

$13.75 - $17/hr

Whether directing customers to store departments or merchandise, answering customer questions on ... Service Representative.

James River Church

Receptionist - Part-Time

Ozark, MO · On-site

$14 - $18.50/hr

Represent the church culture well to all guests and staff members. * Courteously greet all who ... Forward voicemails and emails from the Answering Service that the church receives when office is ...

JAMES RIVER CHURCH

Receptionist - Part-Time

Ozark, MO · On-site

$14 - $18.50/hr

Represent the church culture well to all guests and staff members. * Courteously greet all who ... Forward voicemails and emails from the Answering Service that the church receives when office is ...

JAMES RIVER CHURCH

Receptionist - Part-Time

Ozark, MO

$14 - $18.50/hr

Represent the church culture well to all guests and staff members. * Courteously greet all who ... Forward voicemails and emails from the Answering Service that the church receives when office is ...

James River Church

Receptionist - Part-Time

Ozark, MO · On-site

$14 - $18.50/hr

Represent the church culture well to all guests and staff members. * Courteously greet all who ... Forward voicemails and emails from the Answering Service that the church receives when office is ...

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How much do answering service rep jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for answering service rep in Springfield, MO is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $24.90 per hour, depending on experience, location, and employer.

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

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Answering Service Rep jobs near you

Customer Service Representative - UniFirst

Unifirst

Springfield, MO • On-site

$13.50 - $18.25/hr

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago

UniFirst rating

6.5

Company rating: 6.5 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

145th of 252 rated facilities management

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training. 

What you’ll be doing: 

  • Assist customers by answering questions related to accounts, procedures, and services by telephone or email. 

  • Provide excellent customer service to both customers and UniFirst personnel.  

  • Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process. 

  • Partner and provide administrative support to UniFirst’s Sales Department.  

  • Perform basic data entry and other administrative duties. 

What we're looking for: 

  • 2 years of Customer Service experience in an administrative setting is preferred. 

  • Prior Accounts Receivable experience is highly encouraged. 

  • High School diploma or GED equivalent is recommended. 

  • Verbal & written communication skills: professional telephone and email etiquette. 

  • Essential skills: active listener, responsive, and personable. 

  • Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc) 

  • Time management and organizational skills with attention to detail. 

  • A collaborative, team-player capable of working independently. 

  • Problem solver in a dynamic environment. 

  • Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.) 

  • Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

What's in it for you? 

Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program - Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center. 

Career Mobility: We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to! 

Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest. 

Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful. 

Pay & Benefits: 
On the job training 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses. 
 

About UniFirst 

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization. 

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.  

What UniFirst employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UniFirst

Sourced by ZipRecruiter

The year was 1936 and Aldo Croatti had a vision: to serve the men and women who put in a hard day’s work. He founded a laundry business to clean clothes of factory workers and others in the heavy-soil business. With UniFirst, he created an entirely new concept: uniform rental services. This business concept gained popularity because it delivered on a key customer need: helping businesses work safer and smarter while presenting a better business image. Aldo’s vision spurred the growth of an entire industry. Since then, UniFirst has evolved into a leader in the uniform rental services industry. With headquarters located in Wilmington, MA, UniFirst operates 260-plus facilities throughout North and Central America and Europe. We serve over 300,000 customers and outfit over 2 million workers across a variety of industries—from automotive to transportation and warehousing, construction, and everything in between. We proudly serve nearly half of Fortune 500 companies and their hardworking employees.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Wilmington, MA, US

Year founded

1936

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