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Answering Service Rep Jobs in Springfield, MO (NOW HIRING)

Brightli

Client Access Representative

Bolivar, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation ... Serve as the first point of contact for clients, answering queries, resolving issues, and directing ...

Brightli

Client Access Representative

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation ... Serve as the first point of contact for clients, answering queries, resolving issues, and directing ...

RNR Tire Express

Sales Representative

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sales Representative , you'll be responsible for working with customers, answering queries ... Prior experience as customer service, account executive, sales rep, account manager, sales manager ...

Brightlitalent

Client Access Representative

Bolivar, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Key Responsibilities: * Serve as the first point of contact for clients, answering queries ... Stay updated on company products and services to effectively communicate benefits, features, and ...

Brightli

Client Access Representative

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position offers... • Employee Assistance Program - 24/7 counseling services, legal ... answering queries, resolving issues, and directing requests to appropriate teams. • Stay updated ...

Brightli

Client Access Representative

Bolivar, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position offers... • Employee Assistance Program - 24/7 counseling services, legal ... answering queries, resolving issues, and directing requests to appropriate teams. • Stay updated ...

Brightlitalent

Client Access Representative

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation ... Serve as the first point of contact for clients, answering queries, resolving issues, and directing ...

Brightli

Client Access Representative

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position offers... • Employee Assistance Program - 24/7 counseling services, legal ... answering queries, resolving issues, and directing requests to appropriate teams. • Stay updated ...

Brightli

Client Access Representative

Bolivar, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position offers... • Employee Assistance Program - 24/7 counseling services, legal ... answering queries, resolving issues, and directing requests to appropriate teams. • Stay updated ...

AGCU

Member Care Representative I

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... and answering a myriad of questions about their accounts or loans. * You would be excited to provide new members with information about all the great services we offer, referring them to your ...

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All JobsAnswering Service Rep JobsAnswering Service Rep Jobs in Springfield, MO

Answering Service Rep information

See Springfield, MO salary details

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How much do answering service rep jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for answering service rep in Springfield, MO is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $24.90 per hour, depending on experience, location, and employer.

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What are popular job titles related to Answering Service Rep jobs in Springfield, MO?

For Answering Service Rep jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Answering Service Rep jobs in Springfield, MO look for?

The top searched job categories for Answering Service Rep jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Answering Service Rep jobs?

Cities near Springfield, MO with the most Answering Service Rep job openings:

Answering Service Rep jobs near you

Senior Customer Service Team Member

Rone and Associates - Allstate Insurance

Ozark, MO • On-site

$60K - $70K/yr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Benefits:
  • Weekends off
  • Bonus based on performance
  • Health insurance
  • Paid time off
  • Training & development
  • 401(k) matching

Senior Customer Service Team Member

Location: In-office Monday–Friday, 8:15 a.m.–5:00 p.m. (1-hour lunch)
Hybrid Eligibility: Work from home 2 days per week after 1 year of employment
Compensation: $25.00–$28.50 per hour + Commission & Performance Bonuses
Benefits: Health coverage, PTO, Paid Holidays, and a 3% employer match after one year
Requirements: Property & Casualty insurance license and 2 years of Property & Casualty experience.
About the Role                               
We’re looking for a dedicated, customer-focused, and ethical professional to join our growing agency as a Senior Customer Experience Team Member.
This isn’t just another customer service position — it’s a chance to lead, mentor, and make a measurable impact. You’ll serve as a role model for both performance and professionalism, helping customers and teammates alike while driving agency growth and excellence.
As part of our Customer Experience Team, you’ll shape how we connect with clients, improve our processes, and embody the values that make our agency stand out.
What You’ll Do
  • Conduct 3–4 onboarding or annual insurance reviews weekly
  • Generate 15+ household quotes per week (Allstate & brokered policies)                                
  • Quoting, communicating and writing commercial insurance policies                                      
  • Maintain 100% completion of client to-do items
  • Lead 5+ team training sessions per month
  • Handle premium increase calls with appropriate customer education and retention strategy 
  • Mentor and develop junior team members

About the Company                                                                                                           
Our mission is simple: to protect customers financially from unexpected losses.
We believe insurance is more than policies and premiums — it’s about people, trust, and peace of mind.
At our agency, we foster a fun, family-oriented culture where everyone looks out for one another’s best interests. Our team is known for being kind, knowledgeable, and professional, and our customers consistently rave about the service they receive.
We take pride in answering calls quickly — often on the first ring — and resolving concerns on the first call, because every customer deserves fast, caring, and effective support.
Join a team that’s Dedicated. Customer-Focused. Ethical. and make a difference every day.