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Answering Phone Jobs (NOW HIRING)

Apello

Answering Service Agent

$15.50 - $19/hr

Use Apello's software to determine when and how to relay messages to our clients (phone, text ... Answering Service Agents are required to work: Weekends: One weekend day EVERY week - either ...

Apello

Answering Service Agent

UT · Remote

$15.50 - $19/hr

Use Apello's software to determine when and how to relay messages to our clients (phone, text ... Answering Service Agents are required to work: Weekends: One weekend day EVERY week - either ...

Apello

Answering Service Agent

UT · On-site +1

$15.50 - $19/hr

Use Apello's software to determine when and how to relay messages to our clients (phone, text ... Answering Service Agents are required to work: Weekends: One weekend day EVERY week - either ...

Apello

Answering Service Agent

West Valley City, UT · On-site

$15.50 - $19/hr

Use Apello's software to determine when and how to relay messages to our clients (phone, text ... Answering Service Agents are required to work: Weekends: One weekend day EVERY week - either ...

Waltech

Front Desk Administrative Assistant

Bellaire, TX · On-site

$14.75 - $18.75/hr

As our Front Desk Assistant, you will be answering phone calls, taking messages and some clerical work. The ideal candidate has a strong background in customer service and a positive attitude.

SMART COMMUNICATIONS 1 LLC

Phone Operator

Norcross, GA · On-site

$15/hr

You will be answering the phone as an Operator and directing the customers and also helping to sell them. You will be providing guidance and Product Selection while maintaining our standards of ...

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Answering Phone information

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$8

$16

$25

How much do answering phone jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for answering phone in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in an answering phone role, and how can they be managed?

Professionals in an Answering Phone role often encounter high call volumes, handling difficult or upset callers, and the need to multitask effectively. Staying calm under pressure and using active listening skills can help manage challenging interactions. It's also important to be familiar with company protocols and resources to provide accurate information quickly. Regular training and support from supervisors can further help team members navigate these challenges and maintain a positive work environment.

What is the difference between Answering Phone vs Customer Service Representative?

AspectAnswering PhoneCustomer Service Representative
Primary RoleHandling incoming calls, providing basic informationAssisting customers with inquiries, complaints, and support across multiple channels
Required SkillsGood communication, active listening, basic computer skillsCommunication, problem-solving, product knowledge, multitasking
Work EnvironmentCall centers, reception areasCall centers, retail, office settings
CertificationsNone typically requiredCustomer service training or certifications often preferred

While both roles involve communication with customers, Answering Phone primarily focuses on handling incoming calls and providing basic information. Customer Service Representatives have a broader scope, assisting customers through various channels with more complex inquiries and support. The roles often overlap but differ in complexity and responsibilities.

What is an answering phone job?

Answering phone jobs involve handling incoming calls on behalf of an organization or individual. These roles may include greeting callers, directing calls to the appropriate person or department, taking messages, providing information, and sometimes handling simple customer service or administrative tasks. Answering phone jobs are common in offices, call centers, and virtual assistant services. Strong communication skills, professionalism, and the ability to multitask are essential for success in these positions.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is typically required. Professionalism, patience, and strong customer service skills set top performers apart in this role. These skills are essential to ensure accurate message delivery, positive customer interactions, and efficient handling of high call volumes.
More about Answering Phone jobs
What cities are hiring for Answering Phone jobs? Cities with the most Answering Phone job openings:
What are the most commonly searched types of Answering Phone jobs? The most popular types of Answering Phone jobs are:
What states have the most Answering Phone jobs? States with the most job openings for Answering Phone jobs include:
Answering Phone jobs near you
Infographic showing various Answering Phone job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Phone Operator

WNY Urology Associates, LLC

Orchard Park, NY

$17 - $17.50/hr

Full-time

Re-posted 23 hours ago

Job description

The providers and staff of Western New York Urology Associates specialize in providing exceptional patient care. This means we treat our patients with the respect they deserve, providing the most reliable and prompt care possible. Each patient receives state-of-the-art diagnosis and comprehensive treatment.

We are currently recruiting for a Phone Operator to join our Orchard Park location. The hours are full-time, Monday to Friday, 8:00 am to 4:30 pm. As an employer we take the time to train our staff in order to build strong relationships and excellent self-worth in the workplace. At WNY Urology we value our employees and are committed to growing their capabilities. Our employees and leaders are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

If you are seeking to work in a dynamic, team-oriented environment, and deliver exceptional patient experience, then we would like to meet you!

Duties include:

  • Transcribing voicemail messages into the patient's chart and forwarding the message to the appropriate staff member or physician.
  • Verifying phone numbers and date of call.
  • Scheduling, rescheduling, and canceling appointments.
  • Answering phone calls for five locations and transferring the call to the appropriate staff member.
  • Reviewing the patient's chart and relaying messages as appropriate to the patient.
  • Creating and mailing scripts.
  • Answering ToDo's, Triages, Web, and Portal Messages
  • Creating New Patient Letters
  • Work on other tasks as assigned by the department Manager

Requirements to successfully perform this job:

  • Ability to work in a fast-paced environment with good problem-solving skills.
  • Ability to communicate with patients in a professional manner.
  • Ability to multitask and work under high volume of calls each day.
  • Computer skills including knowledge of EMR system.
  • Excellent patient experience skills.
  • Ability to work well with co-workers and communicate effectively.

Apply