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Answer Aide Jobs in Rochester, NY (NOW HIRING)

Fedcap

Behavior Intervention Specialist

Rochester, NY · On-site

$60K - $64K/yr

Providing training to direct support staff, Teacher aides and assistants, Residence Managers ... answers. We operate programs that enable people with special needs to achieve equality, dignity ...

The Fedcap Group

Special Education Teacher

Rochester, NY · On-site

$60K - $65K/yr

... teacher aides and assistants in the classroom. Assisting with staff evaluations as requested ... help, hope and answers. We operate programs that enable people with special needs to achieve ...

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How much do answer aide jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for answer aide in Rochester, NY is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Answer Aide, and why are they important?

To thrive as an Answer Aide, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, problem-solving, and a friendly demeanor are soft skills that help you excel when assisting callers or customers. These qualities are important for delivering accurate information, ensuring customer satisfaction, and maintaining efficient workflow in high-volume environments.

What is the difference between Answer Aide vs Answer Technician?

AspectAnswer AideAnswer Technician
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; additional technical certifications often preferred
Work EnvironmentCall centers, customer support centers, or remoteTechnical support centers, call centers, or on-site
Industry UsageCustomer service, technical support, healthcareTechnical support, IT, telecommunications

Answer Aide and Answer Technician roles share similar credentials and work environments, often within customer support or technical fields. However, Answer Technicians typically possess more technical skills and certifications, focusing on troubleshooting and advanced support. Both roles are essential in industries like IT and healthcare, but Answer Technicians usually handle more complex issues than Answer Aides.

How does an Answer Aide typically collaborate with other departments to provide accurate information to customers?

As an Answer Aide, you'll frequently interact with teams such as customer service, technical support, and product management to ensure you have the most up-to-date and accurate information. This collaboration often involves attending briefings, sharing feedback from customers, and clarifying policy or technical details. Effective communication and teamwork are essential, as you may need to escalate complex inquiries or coordinate responses for specialized topics. This cross-departmental collaboration helps build your knowledge base and can open doors for career advancement within the organization.

What are Answer Aides?

Answer Aides are support professionals who assist individuals by providing information, guidance, and answers to various questions, typically in customer service or educational settings. Their primary role is to help users find accurate and timely solutions to their queries, whether through online platforms, help desks, or in-person support. They are skilled in communication, research, and problem-solving, ensuring that users receive clear and helpful responses. Answer Aides may work in a variety of industries, including education, technology, retail, and healthcare.
What are popular job titles related to Answer Aide jobs in Rochester, NY? For Answer Aide jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Answer Aide jobs in Rochester, NY look for? The top searched job categories for Answer Aide jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Answer Aide jobs? Cities near Rochester, NY with the most Answer Aide job openings:
Answer Aide jobs near you

Behavior Intervention Specialist

Easterseals New York

Rochester, NY • On-site

$60K - $64K/yr

Full-time

Posted 17 days ago

Job description

Job Description
What You'll Do
As Behavior Intervention Specialist, you will develop comprehensive behavioral support plans consistent with OPWDD regulations using positive, proactive approaches, emphasizing the development of replacement behaviors. You will develop comprehensive behavior intervention plans consistent with New York State Education Department (NYSED) regulations that focus on proactive and active strategies that support an individual's academic goals. You will also support the monitoring, data collection, and reporting of behavioral challenges and the growth of replacement behaviors.
Your Responsibilities Will Include:
  • Completing functional behavioral analysis prior to the development of a behavior support plan (BSP) - OPWDD - at intake and yearly.
  • Completing behavior Support plans (BSPs) for residents - OPWDD at intake and yearly or as requested by the Human Rights Committee (HRC).
  • Obtaining CSE consent to engage in a functional analysis (FBA) for a school-day student (under NYSED regulations) prior to the development of a behavior intervention plan (BIP) per NYSED and introduce the FBA and BIP at CSE prior to implementation.
  • Developing a school Behavior Intervention Plan (BIP) for school-day students who are not adequately served by the school-wide set of positive supports.
  • Monitoring and collect data on an ongoing basis for maladaptive and replacement behaviors.
  • Coordinating with psychiatry and nursing staff in the development of PRN protocols for psychotropic PRN medications.
  • Coordinating with nursing staff on MIPS requests.
  • Obtaining parental consent for Behavior Support Plans (BSPs) and PRN protocols prior to HRC submission.
  • Ensuring that prior to HRC submission and utilization, that nursing staff has obtained parental consents for psychotropic medications, MIPS, and PRNs administration.
  • Compiling information and completing human rights committee packets and requests for Behavior Support Plans (BSPs), MIPS requests, psychotropic medications, PRN medication requests, Addendums and similar.
  • Presenting BSPs, MIPS requests, psychotropic medications, PRN requests, and Addendums at the Human Rights Committee (but not school BIPs).
  • Compiling and writing a monthly behavior summary for residential clients and at least quarterly for day students.
  • Attending and participating in CFA, ITT, CSE, psychiatric rounds, and other treatment, staff, and professional development meetings.
  • Providing training to direct support staff, Teacher aides and assistants, Residence Managers, Teachers, clinical staff and management in the areas of emergency interventions, positive and proactive strategies, restrictive plans, client rights, incident reporting, data collection and parent support and rights.
  • Providing direct behavioral support and training to families to increase their capacity to serve their own family member.
  • Observing students, coach students, and coach staff and family in school, residence and family settings on a regular basis.

You're a great fit for this role if you have:
  • Bachelor's degree in Psychology, Human Services or Education with 2+ years' experience in behavioral support and functional analysis (preferred)
  • Board Certified Behavioral Analyst (BCBA)
  • Valid driver's license (required)

Compensation
$60,500 - $64,000/yr
Who We Are
The mission of Easterseals New York is to spread help, hope and answers.
We operate programs that enable people with special needs to achieve equality, dignity, and independence in their own communities. We provide exceptional services to ensure that all people with disabilities or special needs and their families have equal opportunities to live, learn, work and play in their communities. We change the way the world defines and views disability by making profound, positive differences in people's lives every day. Easterseals has been an American Institution since 1919.
Easterseals New York joined The Fedcap Group in 2015.
Website: www.Easterseals.com/newyork
The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.

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