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Answer Aide Jobs in Rochester, NY (NOW HIRING)

The Fedcap Group

Teacher Assistant

Rochester, NY · On-site

$20/hr

... answers. We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with ...

The Fedcap Group

Teacher Assistant

Rochester, NY · On-site

$20/hr

... answers. We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with ...

The Fedcap Group

Teacher Assistant

Rochester, NY · On-site

$20/hr

... answers. We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with ...

Easterseals New York

Teacher Assistant

Rochester, NY · On-site

$20/hr

... answers. We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with ...

Fedcap

Behavior Intervention Specialist

Rochester, NY

$60K - $64K/yr

Providing training to direct support staff, Teacher aides and assistants, Residence Managers ... answers. We operate programs that enable people with special needs to achieve equality, dignity ...

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Answer Aide information

See Rochester, NY salary details

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$22

How much do answer aide jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for answer aide in Rochester, NY is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Answer Aide, and why are they important?

To thrive as an Answer Aide, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, problem-solving, and a friendly demeanor are soft skills that help you excel when assisting callers or customers. These qualities are important for delivering accurate information, ensuring customer satisfaction, and maintaining efficient workflow in high-volume environments.

What is the difference between Answer Aide vs Answer Technician?

AspectAnswer AideAnswer Technician
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; additional technical certifications often preferred
Work EnvironmentCall centers, customer support centers, or remoteTechnical support centers, call centers, or on-site
Industry UsageCustomer service, technical support, healthcareTechnical support, IT, telecommunications

Answer Aide and Answer Technician roles share similar credentials and work environments, often within customer support or technical fields. However, Answer Technicians typically possess more technical skills and certifications, focusing on troubleshooting and advanced support. Both roles are essential in industries like IT and healthcare, but Answer Technicians usually handle more complex issues than Answer Aides.

How does an Answer Aide typically collaborate with other departments to provide accurate information to customers?

As an Answer Aide, you'll frequently interact with teams such as customer service, technical support, and product management to ensure you have the most up-to-date and accurate information. This collaboration often involves attending briefings, sharing feedback from customers, and clarifying policy or technical details. Effective communication and teamwork are essential, as you may need to escalate complex inquiries or coordinate responses for specialized topics. This cross-departmental collaboration helps build your knowledge base and can open doors for career advancement within the organization.

What are Answer Aides?

Answer Aides are support professionals who assist individuals by providing information, guidance, and answers to various questions, typically in customer service or educational settings. Their primary role is to help users find accurate and timely solutions to their queries, whether through online platforms, help desks, or in-person support. They are skilled in communication, research, and problem-solving, ensuring that users receive clear and helpful responses. Answer Aides may work in a variety of industries, including education, technology, retail, and healthcare.
What are popular job titles related to Answer Aide jobs in Rochester, NY? For Answer Aide jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Answer Aide jobs in Rochester, NY look for? The top searched job categories for Answer Aide jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Answer Aide jobs? Cities near Rochester, NY with the most Answer Aide job openings:
Answer Aide jobs near you
Teacher Assistant

Teacher Assistant

The Fedcap Group

Rochester, NY • On-site

$20/hr

Full-time

Re-posted 14 days ago

Job description

 What You'll Do

As a Teacher Assistant, you will support individuals with Autism and other developmental disabilities by helping them build socialemotional skills, improve communication and develop functional academic abilities.

Your Responsibilities Will Include:

  • Working under supervision of classroom teacher
  • Assisting in educational programming for students.
  • Assist in caring for physical and emotional needs of students, including self-care.
  • Assisting in classroom supervision
  • Presenting segments of lessons under guidance of teacher
  • Assisting teachers in training other assistants
  • Assisting in the development of instructional materials
  • Supporting students who have behavioral issues that may include physical aggression, verbal assault, inappropriate sexual comments, gestures, and acts.
  • Maintaining strong knowledge of and support implementation of individual behavioral and educational plans.
  • Utilizing school-wide system of behavioral support
  • Ensuring the daily completion of all behavioral documents
  • Assisting with documenting lesson plans in written form
  • Helping organize and supervise extracurricular activities
  • Helping to develop and implement vocational, educational, and recreational activities in the community
  • Maintaining a safe and clean learning environment

You're a great fit for this role if you have:

  • Current and valid NYSED certification as a Teacher Assistant or Teacher (required)
  • Associates degree or (1) year of experience working with children with disabilities
  • Valid driver's license with reliable transportation (required)

Compensation

  • $20 Per Hour
  • $1,500 bonus (for successful candidates and paid out at 3 months and at 6 months)

Who We Are

The mission of Easterseals New York is to spread help, hope and answers.

We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with disabilities or special needs and their families have equal opportunities to live, learn, work and play in their communities. We change the way the world defines and views disabilities by making profound, positive differences in people's lives every day.

Easterseals New York joined The Fedcap Group in 2015.

Website: www.easterseals.com/newyork

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. We are an EOE employer committed to diversity.

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