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Answer Aide Jobs in Rochester, NY (NOW HIRING)

The Fedcap Group

Teacher Assistant

Rochester, NY

$20/hr

... answers. We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with ...

The Fedcap Group

Teacher Assistant

Rochester, NY · On-site

$20/hr

... answers. We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with ...

Easterseals

Teacher Assistant

Rochester, NY

$20/hr

... answers. We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with ...

The Fedcap Group

Teacher Assistant

Rochester, NY · On-site

$20/hr

... answers. We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with ...

The Fedcap Group

Teacher Assistant

Rochester, NY · On-site

$20/hr

... answers. We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with ...

Easterseals

Teacher Assistant

Rochester, NY

$20/hr

... answers. We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with ...

Fedcap

Teacher Assistant

Rochester, NY · On-site

$20/hr

... answers. We operate programs that enable people with special needs to achieve equality, dignity and independence in their own communities. We provide exceptional services to ensure that people with ...

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All JobsAnswer Aide JobsAnswer Aide Jobs in Rochester, NY

Answer Aide information

See Rochester, NY salary details

$9

$15

$22

How much do answer aide jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for answer aide in Rochester, NY is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Answer Aide, and why are they important?

To thrive as an Answer Aide, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, problem-solving, and a friendly demeanor are soft skills that help you excel when assisting callers or customers. These qualities are important for delivering accurate information, ensuring customer satisfaction, and maintaining efficient workflow in high-volume environments.

What is the difference between Answer Aide vs Answer Technician?

AspectAnswer AideAnswer Technician
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; additional technical certifications often preferred
Work EnvironmentCall centers, customer support centers, or remoteTechnical support centers, call centers, or on-site
Industry UsageCustomer service, technical support, healthcareTechnical support, IT, telecommunications

Answer Aide and Answer Technician roles share similar credentials and work environments, often within customer support or technical fields. However, Answer Technicians typically possess more technical skills and certifications, focusing on troubleshooting and advanced support. Both roles are essential in industries like IT and healthcare, but Answer Technicians usually handle more complex issues than Answer Aides.

How does an Answer Aide typically collaborate with other departments to provide accurate information to customers?

As an Answer Aide, you'll frequently interact with teams such as customer service, technical support, and product management to ensure you have the most up-to-date and accurate information. This collaboration often involves attending briefings, sharing feedback from customers, and clarifying policy or technical details. Effective communication and teamwork are essential, as you may need to escalate complex inquiries or coordinate responses for specialized topics. This cross-departmental collaboration helps build your knowledge base and can open doors for career advancement within the organization.

What are Answer Aides?

Answer Aides are support professionals who assist individuals by providing information, guidance, and answers to various questions, typically in customer service or educational settings. Their primary role is to help users find accurate and timely solutions to their queries, whether through online platforms, help desks, or in-person support. They are skilled in communication, research, and problem-solving, ensuring that users receive clear and helpful responses. Answer Aides may work in a variety of industries, including education, technology, retail, and healthcare.
What are popular job titles related to Answer Aide jobs in Rochester, NY? For Answer Aide jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Answer Aide jobs in Rochester, NY look for? The top searched job categories for Answer Aide jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Answer Aide jobs? Cities near Rochester, NY with the most Answer Aide job openings:
Answer Aide jobs near you
Office Support Staff (Substitutes) - Office Clerk II, III or IV (Full-Time) 12 months/yr. (RSY 26-27

Office Support Staff (Substitutes) - Office Clerk II, III or IV (Full-Time) 12 months/yr. (RSY 26-27

Monroe 2-Orleans BOCES

Spencerport, NY • On-site

$17/hr

Full-time

Re-posted 9 days ago

Job description

Position Type:
Non-Instructional Support and Clerical/Office Clerk
Date Posted:
6/4/2026
Location:
Exceptional Children / Special Education
Date Available:
Continuous Recruitment
Closing Date:
06/30/2027
Monroe 2-Orleans BOCES is an educational agency serving nine school districts in the New York State counties of Monroe and Orleans:
Brockport, Churchville-Chili, Gates Chili, Greece, Hilton, Holley, Kendall, Spencerport, and Wheatland-Chili.
Vision: Monroe 2-Orleans BOCES is the educational partner of choice. We strive for continuous improvement in serving
the diverse needs of our community, helping all students achieve their full potential.
BOCES 2 Core Values: Collaboration, Expertise, Innovation, Integrity, Quality, Respect, and Responsiveness.
Pay Scale: $17.00/Hour
Civil Service Title(s): School Aide
Job Description: Provide support to the Exceptional Children Office in need.
Typical Duties (Will include some of these duties):
  1. Answer phones, respond to inquiries, and direct calls or messages to appropriate personnel.
  2. Sort and distribute incoming mail; prepare outgoing mail and packages.
  3. Maintain organized filing systems (digital and physical) for student and program records.
  4. Support tasks that need to be completed during the day(s) of substituting.
  5. Uphold confidentiality and adhere to all FERPA and IDEA regulations.
  6. Perform other such duties as assigned by administration.

Qualifications:
Must possess or meet requirements for School Aide. Clerical experience strongly preferred, including word processing and database knowledge.
APPLICATION (Apply Online):Monroe 2-Orleans BOCES - Frontline Recruitment

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