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Analytical Instruments Technical Support Jobs (NOW HIRING)

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Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Motorola

Technical Support Analyst

Allen, TX · Hybrid

$50K - $58K/yr

As a Technical Support Analyst, you will play a key role in our mission by delivering rapid, dynamic support for critical video security products, including Video Management Systems, cameras, servers ...

Wellsky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

Moody

Technical Support Analyst

Charlotte, NC · On-site

Technical Support Analyst (14967) At Moody's, we unite the brightest minds to turn today's risks ... Strong problem‑solving and analytical skills, with a proactive approach to identifying and ...

Voxtell

Technical Support Analyst

Orlando, FL · On-site

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

Voxtell

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and ...

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Analytical Instruments Technical Support information

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$15

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$48

How much do analytical instruments technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for analytical instruments technical support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is an Analytical Instruments Technical Support specialist?

Analytical Instruments Technical Support specialists are professionals who provide technical assistance and troubleshooting for complex scientific equipment used in laboratories, such as spectrometers, chromatographs, and other analytical devices. Their responsibilities include helping customers resolve hardware or software issues, offering guidance on instrument operation, performing remote diagnostics, and sometimes coordinating on-site repairs. They often work for equipment manufacturers or distributors and serve as a key point of contact for end-users, ensuring that instruments run smoothly and efficiently. Strong technical knowledge, communication skills, and problem-solving abilities are essential in this role.

What are the key skills and qualifications needed to thrive as an Analytical Instruments Technical Support specialist?

To excel as an Analytical Instruments Technical Support specialist, you should possess a strong background in chemistry, physics, or engineering, often supported by a relevant degree or technical certification. Familiarity with laboratory instrumentation software, troubleshooting tools, and systems like chromatography data systems (CDS) is commonly required. Outstanding problem-solving abilities, patience, and effective communication skills are crucial for understanding client needs and delivering clear technical guidance. These competencies ensure accurate issue resolution, high customer satisfaction, and reliable instrument performance in laboratory environments.

What are some common challenges faced by Analytical Instruments Technical Support specialists, and how can they be addressed?

Analytical Instruments Technical Support professionals often encounter challenges such as diagnosing complex instrument malfunctions remotely and staying updated with rapidly evolving technologies. Effective troubleshooting requires strong technical knowledge, clear communication with end-users, and the ability to interpret error logs and data outputs. Building strong relationships with engineering and R&D teams also helps in resolving unique or persistent issues. Continuous training and proactive learning are essential to keep pace with new instrument models and software updates.

What are popular job titles related to Analytical Instruments Technical Support jobs?

For Analytical Instruments Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Analytical Instruments Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,776 per year, or $24.4 per hour.

Technical Support Analyst

Allen, TX • On-site

Motorola Solutions, Inc.
Technology, Communication and Media • 10K+ employees
Learn more about Motorola Solutions, Inc.external

$50K - $58K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

Job description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our technical support teams foster the collaboration that's critical to "Solving for safer" across communities, schools, hospitals, and enterprises worldwide.
Job Description
At Motorola Solutions, we believe that everything starts with our people. As a Technical Support Analyst, you will play a key role in our mission by delivering rapid, dynamic support for critical video security products, including Video Management Systems, cameras, servers, and network infrastructures. Working in a collaborative, customer-first environment, you will take full ownership of complex technical challenges, applying systematic troubleshooting to maintain continuous system performance for those who count on us most. We empower every Motorolan to explore their curiosity, grow their expertise with an evolving product line, and deliver exceptional support when it matters most.
Key Responsibilities:
Technical Support & Incident Resolution
  • Research, troubleshoot, and resolve critical hardware, software, and IP networking issues via phone and digital channels
  • Demonstrate complete ownership and urgency while assisting customers with Video Management Systems, cameras, and servers
  • Maintain detailed and concise technical case records within our case management systems to capture incident histories

Customer Experience & Workflow Management
  • Help to provide an exceptional customer experience across incoming calls, live chats, emails, and escalated requests
  • Prioritize daily tasks dynamically between active inbound channels, existing case management, and high-priority customer needs
  • Employ systematic problem-solving to explain complex solutions clearly to customers of varying technical skill levels

Collaborative Growth & Continuous Learning
  • Maintain a continuous learning mindset to stay current on new product lines, video streaming technologies, and network protocols
  • Apply knowledge-sharing techniques to collaborate with team members and independently navigate technical challenges
  • Maintain composure under pressure while managing customer expectations and providing timely updates during critical incidents

Job Requirements:
Technical Expertise
  • IP Networking Protocols to diagnose routers, firewalls, wireless systems, RTP, TCP/IP, UDP, IGMP, and Multicasting
  • Operating Systems & Hardware to install, configure, and troubleshoot customer environments
  • Video Security Systems to support Video Management Systems, IP cameras, and network servers
  • Communication Proficiency to document complex technical details clearly in English

Professional Experience
  • Systematic Troubleshooting to resolve technical customer challenges efficiently with high quality
  • Multitasking & Prioritization to balance live customer interactions, queue management, and shift obligations
  • Self-Starter Collaboration to drive resolution independently or work within cross-functional technical teams

Preferred Qualifications
  • Industry certifications such as CCNA, CCNP, MCSA, MTA, LFS, MCSE, or CompTIA A+
  • Contact center experience within a dedicated technical support environment
  • Experience operating within KCS (Knowledge-Centered Service) Methodology
  • Familiarity with ONVIF profiles or related video streaming services

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Target Base Salary Range: $50,000-$58,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
#LI-Hybrid
Basic Requirements
  • High school diploma and 1+ years of technical support or customer support experience
  • Must be able to obtain background clearance as required by government customer
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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