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Analytical Instruments Technical Support Jobs (NOW HIRING)

Actalent

Analytical Chemist

Livonia, MI · On-site

$20 - $23/hr

Provide technical support to sales and technical service representatives for internal needs and ... Experience with analytical instruments such as HPLC, IC, UV-VIS, ICP, AA, XRF, torque testing ...

Materion

Analytical Chemist

Milwaukee, WI · On-site

... instruments, including ICP-OES, ICP-MS, and AAS. * Work with the Senior Analytical Chemist to ... Work with the Senior Analytical Chemist to provide technical support in relation to equipment, test ...

Materion Corporation

Analytical Chemist

Milwaukee, WI · On-site

... instruments, including ICP-OES, ICP-MS, and AAS. * Work with the Senior Analytical Chemist to ... Work with the Senior Analytical Chemist to provide technical support in relation to equipment, test ...

Jobs for Humanity

Analytical Scientists

Hauppauge, NY · On-site

$70K - $90K/yr

Design and conduct routine laboratory analysis using various analytical instruments and software ... Provide leadership, guidance and hands-on training to new employees and provide technical support ...

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Analytical Instruments Technical Support information

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How much do analytical instruments technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for analytical instruments technical support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is an Analytical Instruments Technical Support specialist?

Analytical Instruments Technical Support specialists are professionals who provide technical assistance and troubleshooting for complex scientific equipment used in laboratories, such as spectrometers, chromatographs, and other analytical devices. Their responsibilities include helping customers resolve hardware or software issues, offering guidance on instrument operation, performing remote diagnostics, and sometimes coordinating on-site repairs. They often work for equipment manufacturers or distributors and serve as a key point of contact for end-users, ensuring that instruments run smoothly and efficiently. Strong technical knowledge, communication skills, and problem-solving abilities are essential in this role.

What are the key skills and qualifications needed to thrive as an Analytical Instruments Technical Support specialist?

To excel as an Analytical Instruments Technical Support specialist, you should possess a strong background in chemistry, physics, or engineering, often supported by a relevant degree or technical certification. Familiarity with laboratory instrumentation software, troubleshooting tools, and systems like chromatography data systems (CDS) is commonly required. Outstanding problem-solving abilities, patience, and effective communication skills are crucial for understanding client needs and delivering clear technical guidance. These competencies ensure accurate issue resolution, high customer satisfaction, and reliable instrument performance in laboratory environments.

What are some common challenges faced by Analytical Instruments Technical Support specialists, and how can they be addressed?

Analytical Instruments Technical Support professionals often encounter challenges such as diagnosing complex instrument malfunctions remotely and staying updated with rapidly evolving technologies. Effective troubleshooting requires strong technical knowledge, clear communication with end-users, and the ability to interpret error logs and data outputs. Building strong relationships with engineering and R&D teams also helps in resolving unique or persistent issues. Continuous training and proactive learning are essential to keep pace with new instrument models and software updates.

What are popular job titles related to Analytical Instruments Technical Support jobs?

For Analytical Instruments Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Analytical Instruments Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,776 per year, or $24.4 per hour.

Field Service Technician

Tampa, FL • On-site

Swan Analytical USA
Industrial Automation Equipment Manufacturing • 11 - 50 employees
Learn more about Swan Analytical USAexternal

Other

Posted 20 days ago

Job description

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities:

  1. Installation and Commissioning:
  • Install and commission SWAN analytical instruments at customer locations.
  • Ensure proper calibration and configuration to meet customer specifications.
  1. Preventive Maintenance:
  • Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
  • Keep detailed maintenance records and update service documentation.
  1. Technical Support:
  • Provide exceptional technical support to customers via phone, email, and on-site visits.
  • Troubleshoot and diagnose issues with instruments promptly and effectively.
  1. Repair and Upgrades:
  • Perform instrument repairs, replacements, and upgrades as required.
  • Coordinate with the support admin and manager to source and order replacement parts.
  1. Customer Training:
  • Train customers on the proper use, maintenance, and calibration of SWAN instruments.
  • Offer guidance on optimizing instrument performance.
  1. Documentation:
  • Maintain accurate service records, equipment logs, and reports.
  • Ensure timely submission of service reports and required documentation.
  1. Continuous Learning:
  • Stay up to date with SWAN's product advancements and industry trends.
  • Participate in training programs and workshops to enhance technical knowledge.


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