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Amex Virtual Customer Jobs in Boca Raton, FL (NOW HIRING)

American Express

Software Engineer II

Sunrise, FL · On-site

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Manager - Compliance

Sunrise, FL · On-site

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

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Amex Virtual Customer information

See Boca Raton, FL salary details

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$16

$22

How much do amex virtual customer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for amex virtual customer in Boca Raton, FL is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.79 per hour, depending on experience, location, and employer.

What is an Amex Virtual Customer Care Professional?

An Amex Virtual Customer Care Professional is a remote employee who provides customer service and support for American Express card members. These professionals handle inquiries about accounts, resolve issues, and assist with services such as payments, rewards, and card benefits—all from a virtual (work-from-home) environment. They are trained to deliver high-quality service using digital communication tools like phone, chat, and email, ensuring customers receive the assistance they need without visiting a branch.

What are the key skills and qualifications needed to thrive as an Amex Virtual Customer Care Professional?

To thrive as an Amex Virtual Customer Care Professional, you need strong customer service experience, effective problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, secure communication platforms, and call center systems is important for daily operations. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient, empathetic service, maintaining Amex’s high standards for customer satisfaction in a remote environment.

What are some common challenges faced by Amex Virtual Customer Care Professionals, and how can they be managed effectively?

Amex Virtual Customer Care Professionals often face challenges such as handling high call volumes, resolving complex customer concerns remotely, and adapting to evolving digital tools. Successfully managing these challenges involves developing strong communication skills, staying organized, and proactively seeking support from team leads or training resources. Building a routine, leveraging knowledge bases, and participating in team meetings can also help maintain productivity and job satisfaction while working from home.

What is the difference between Amex Virtual Customer vs Amex Customer Service Representative?

AspectAmex Virtual CustomerAmex Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedCall centers or office-based, may include remote options
Employer & Industry UsageAmerican Express, financial servicesAmerican Express, financial services
Job FocusHandling customer inquiries, account support remotelyAssisting customers with inquiries, resolving issues via phone or chat

Both roles involve customer support within American Express, requiring similar credentials and industry experience. The key difference is that Amex Virtual Customer positions are remote, focusing on online or phone support from home, while Amex Customer Service Representatives may work in call centers or remotely. Both roles serve to assist customers and maintain service quality in the financial services industry.

What are popular job titles related to Amex Virtual Customer jobs in Boca Raton, FL?

For Amex Virtual Customer jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Amex Virtual Customer jobs in Boca Raton, FL look for?

The top searched job categories for Amex Virtual Customer jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Amex Virtual Customer jobs?

Cities near Boca Raton, FL with the most Amex Virtual Customer job openings:

Amex Virtual Customer jobs near you
Infographic showing various Amex Virtual Customer job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,272 per year, or $17 per hour.

Campus Undergraduate Full-Time Engineer - 2027 Software Engineer I, Enterprise Technology Service...

American Express

Sunrise, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

25th of 154 rated financial services

Job description

At American Express, we empower technologists to learn, innovate, and make an impact from day one. As a Software Engineer in the full-time Technology Graduate Program, you'll join a 12-month technical and leadership development experience while contributing as a full-time colleague on an Enterprise Technology Services team. You'll build software, collaborate with Agile teams, and help deliver secure, reliable, customer-first technology that supports the future of payments.  

About the Team 

Enterprise Technology Services teams build, operate, and modernize the technology that helps American Express deliver trusted, secure, and customer-first products and services. Software Engineers may support teams across backend engineering, frontend engineering, cloud engineering, mobile, AI/ machine learning, data-oriented engineering, infrastructure-adjacent engineering, or full-stack product development. You will design, code, test, improve, and support applications and services that help customers, colleagues, and partners get work done reliably and securely. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Minimum Qualifications 

  • Must have earned a Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or another technical field before the full-time start date. 
  •   Students must have a graduation date between December 2026 and June 2027 
  • Experience developing products or projects in an academic, personal, internship, research, open-source, hackathon, or professional setting. 
  • Exposure to backend engineering, frontend engineering, cloud engineering, mobile engineering, AI / machine learning, data engineering, API development, or full-stack product development. 
  • Familiarity with Java, JavaScript, React, TypeScript, Python, C#, Go, Kotlin, Node.js, REST APIs, SQL, Spring, or similar frameworks and tools. 
  • Exposure to cloud-native development, microservices, containerization, CI/CD, DevOps, automated testing, accessibility, or secure software development concepts. 
  • Interest in AI-powered development tools, generative AI, intelligent automation, responsible AI, or machine learning fundamentals. 

Preferred Qualifications 

  • Programming experience through coursework, projects, research, internships, open-source contributions, hackathons, or extracurricular activities using one or more languages such as Java, JavaScript, Python, C#, Go, Kotlin, Node.js, or similar technologies. 
  • Interest in building software applications across web, mobile, backend, cloud, API, microservices, or full-stack environments. 
  • Exposure to software development across backend, frontend, cloud, mobile, API, data, or full-stack environments. 
  • Exposure to advanced AI software engineering concepts such as LLM integrations, prompt engineering, prompt evaluation, embeddings, retrieval-augmented generation, vector search, AI agents, agentic workflows, or human-in-the-loop review. 
  • Familiarity with building or integrating AI-enabled applications using APIs, data pipelines, model inference endpoints, evaluation workflows, or cloud-based AI services. 
  • Awareness of responsible AI practices, including model reliability, explainability, privacy, security, governance, bias mitigation, guardrails, and validation of AI-generated outputs. 
  • Experience with modern software development practices such as version control, testing, code reviews, Agile methodologies, and collaborative development. 
  • Curiosity for emerging technologies, including artificial intelligence, machine learning, developer productivity tooling, automation, and responsible AI practices. 
  • Strong communication, teamwork, collaboration, learning agility, and the ability to learn emerging technologies 

Technology Areas and Preferred Skills 

American Express software engineers may be aligned to different technology teams based on business needs, project requirements, and individual strengths. Experience in one or more of the following areas is beneficial: 

  • Back-End Engineering: Java, Python, Go, APIs, microservices, distributed systems, Big Data, or data-oriented engineering concepts. 
  • Front-End Engineering: JavaScript, React, TypeScript, REST APIs, accessibility, and user experience principles. 
  • Cloud Engineering: Cloud-native development, microservices, CI/CD, containerization, DevOps practices, and infrastructure-aware engineering. 
  • AI & Machine Learning Engineering: Python, Java, machine learning fundamentals, AI-powered developer tools, data processing, automation, responsible AI concepts, and agentic workflow awareness. 
  • Mobile Engineering: Swift, Kotlin, API integration, mobile testing frameworks, mobile architecture, and UI/UX fundamentals. 
  • Core Skills Across All Areas: Problem solving, computer science fundamentals, communication, collaboration, curiosity, secure engineering, and a growth mindset. 

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

What Type Of Work Can You Expect? 

  • Develop, test, and improve software applications as part of an Agile scrum team. 
  • Write clean, maintainable code; participate in code reviews; and create unit tests with guidance from experienced engineers. 
  • Identify opportunities to apply new technologies, automation, and engineering practices to solve real business challenges. 
  • Partner with Product Managers, Senior Engineers, Quality Engineers, Architects, and business partners to understand requirements, prioritize features, and deliver value. 
  • Work across different parts of the technology stack, such as APIs, services, microservices, user interfaces, mobile experiences, cloud platforms, or data-driven solutions. 
  • Explore responsible use of AI-powered developer tools, machine learning concepts, and intelligent automation relevant to your team's work. 
  • Participate in graduate program learning, mentorship, networking, community, and career-development experiences while building your full-time career at American Express. 

What You'll Learn 

  • How software is built and delivered "the Amex Way," including structured onboarding, developer bootcamp concepts, code quality, testing, and secure engineering practices. 
  • How Product, Engineering, Quality, Security, and business partners collaborate from idea to production. 
  • How to translate customer or business needs into technical solutions while balancing quality, resilience, usability, and risk. 
  • How to communicate progress, ask effective questions, and share technical work with both technical and non-technical partners. 
  • How to grow through mentorship, feedback, technical learning, leadership exposure, and a strong graduate cohort community. 

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