Description:
Online Sales Specialist โ Parts Business
Craig Industries, Inc. โ Building Materials Manufacturer
Craig Industries, Inc., a growing manufacturer in the building materials industry, is seeking a motivated and detail-oriented Online Sales Specialist to support our Parts Business. This position works closely with the Parts Manager to assist with parts sales, online account management, and order fulfillment.
The primary responsibility of this role is to support parts sales through customer communication, online platforms, and internal order processing while ensuring accurate pricing, inventory management, and timely shipment of orders. This position will also take the lead in re-stocking inventory and maintaining a clean and organized warehouse environment to assist with efficient order processing.
The ideal candidate is organized, customer-focused, and comfortable working with technical products in a fast-paced environment.
________________________________________
Key Responsibilities
Customer Support & Sales
- Take calls related to parts sales inquiries
- Answer customer questions and provide guidance on purchasing parts
- Assist customers with identifying correct parts and processing orders
- Obtain tax-exempt forms when required
Online & Inventory Management
- Assist in managing and updating the companyโs parts website
- Maintain and update eBay and Amazon accounts
- Monitor inventory levels and update online listings accordingly
- Work with the Parts Manager to research competitors and maintain competitive pricing
- Re-stock inventory as it comes in
- Organize and maintain a clean warehouse environment to assist in the timely fulfillment of orders
Order Processing & Fulfillment
- Process Purchase Orders, Return Merchandise Authorizations (RMAs), and Credit Memos
- Work with vendors to assist customers requesting non-stock items
- Ensure daily orders are packaged and shipped via FedEx and USPS
- Maintain accurate documentation of parts transactions
Requirements:
Qualifications
- Ability to understand and communicate technical information
- Strong communication and organizational skills
- Thorough knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Strong computer skills and ability to learn various software programs
- Excellent customer service skills
- Experience with WordPress and Amazon Seller Central preferred, but not required
- Ability to multitask and manage multiple priorities
The successful candidate must be able to work effectively in a team environment, be self-motivated, reliable, and capable of performing under pressure.
________________________________________
Schedule: Full-time, 40 hours per week, first shift, in-person
Compensation & Benefits: Hourly base pay plus health, dental, vision, 401(k), and additional benefits
Craig Industries, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.