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Amazon Live Chat Support Jobs in Utah (NOW HIRING)

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

Russell Tobin

IT Service Desk Agent

South Jordan, UT · On-site

$24 - $25/hr

Provide front-line IT support to end users through phone and live chat. * Troubleshoot and resolve issues involving enterprise software, hardware, peripherals, and other IT systems . * Diagnose ...

Hired by Matrix

Be Seen First

IT Service Desk Agent

South Jordan, UT · On-site

$25/hr

Serve as the first point of contact for IT support via phone and live chat * Deliver exceptional customer service and resolve technical issues efficiently * Document support interactions accurately ...

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How much do amazon live chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for amazon live chat support in Utah is $22.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What is an Amazon Live Chat Support?

An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.

What does an Amazon Live Chat Support do?

A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.

What are the key skills and qualifications needed to thrive in Amazon Live Chat Support?

To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.

How to get an Amazon Live Chat Support job?

To get an Amazon Live Chat Support job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and customer service experience. Preparing a tailored resume highlighting relevant skills and completing any required assessments can improve chances. Familiarity with Amazon's systems and a flexible schedule are also beneficial for this role.

What are the most commonly searched types of Amazon Live Chat Support jobs in Utah?

The most popular types of Amazon Live Chat Support jobs in Utah are:

What are popular job titles related to Amazon Live Chat Support jobs in Utah?

For Amazon Live Chat Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Amazon Live Chat Support jobs in Utah look for?

The top searched job categories for Amazon Live Chat Support jobs in Utah are:

Amazon Live Chat Support jobs near you
Infographic showing various Amazon Live Chat Support job openings in Utah as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 68% In-person, 9% Hybrid, and 23% Remote job distribution, with an average salary of $47,395 per year, or $22.8 per hour.

Service Desk Analyst / IT Support

Amicis Global

South Jordan, UT • On-site

$20 - $22/hr

Contractor

Re-posted yesterday

Job description

Title: IT Technical Support
Location: South Jordan, UT
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience