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Amazon It Help Desk Jobs in Springfield, VA (NOW HIRING)

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

ATG

Help Desk Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... on Information Technology and Communications consulting, system engineering, integration ...

GDIT

Help Desk Program Manager

Washington, DC

$148K - $201K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None ... Our work depends on Help Desk Program Manager joining our team to bring professionalism and ...

Indigo IT LLC

Help Desk Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Specialist Washington, DC SUMMARY ... Founded in 2001, Indigo IT is an award winning information technology consulting and services ...

New

Indigo IT

Help Desk Specialist

Washington, DC

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Specialist Washington, DC SUMMARY ... Founded in 2001, Indigo IT is an award winning information technology consulting and services ...

New

Immigrant Legal Resource Center

Senior IT Manager

Washington, DC · On-site

$145K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Systems and help desk management: * Oversee and supervise all IT Help Desk and Facilities (technology related) support requests across multiple offices; ensure accuracy and timeliness of responses.

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Showing results 41-60

All JobsAmazon It Help Desk JobsAmazon It Help Desk Jobs in Springfield, VA

Amazon It Help Desk information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do amazon it help desk jobs pay per year?

As of Aug 15, 2026, the average yearly pay for amazon it help desk in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed for an Amazon IT Help Desk?

To thrive as an Amazon IT Help Desk professional, you need strong troubleshooting abilities, a solid grasp of computer hardware and software, and at least a bachelor’s degree in IT, Computer Science, or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop software, Active Directory, and relevant certifications (such as CompTIA A+, Microsoft, or AWS Certified Cloud Practitioner) is highly valuable. Excellent communication, patience, and multitasking skills help you resolve employee technical issues efficiently and foster positive working relationships. These competencies are crucial for ensuring seamless IT support, minimizing downtime, and maintaining workflows in a high-paced, technology-driven environment.

What are some typical challenges faced by Amazon IT Help Desk team members?

Amazon IT Help Desk team members often encounter the challenge of quickly diagnosing and resolving a wide range of technical issues under tight time constraints. You may need to juggle multiple support tickets simultaneously, prioritize urgent requests, and assist employees at various technical skill levels. The fast-paced environment requires adaptability and continuous learning, especially as Amazon frequently updates its systems and technologies. However, working through these challenges also offers the opportunity to build valuable technical expertise and develop your problem-solving skills for future career growth in IT.

What is an Amazon IT Help Desk?

An Amazon IT Help Desk job involves providing technical support to employees by troubleshooting hardware, software, and network issues. Responsibilities include resolving tickets, assisting with system setup, and ensuring smooth daily operations. IT Help Desk professionals at Amazon work in fast-paced environments, prioritizing critical issues while maintaining high service levels. Strong problem-solving skills and knowledge of IT systems are essential for success in this role.

What are popular job titles related to Amazon It Help Desk jobs in Springfield, VA?

For Amazon It Help Desk jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Amazon It Help Desk jobs in Springfield, VA look for?

The top searched job categories for Amazon It Help Desk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Amazon It Help Desk jobs?

Cities near Springfield, VA with the most Amazon It Help Desk job openings:

Amazon It Help Desk jobs near you
Infographic showing various Amazon It Help Desk job openings in Springfield, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $87,512 per year, or $42.1 per hour.

Help Desk Manager

Client Solution Architects (CSA)

Washington, DC • On-site

Full-time

Re-posted 19 days ago

Job description

Job Type
Full-time
Description
Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.
This position is contingent upon award.
How Role will make an impact:
  • Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday.
  • Incident Management & SLAs: Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system. Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour.
  • VIP Support Delivery: Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs). Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives.
  • Customer Satisfaction & Reporting: Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness. Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review.
  • Enterprise Coordination & ACTR Oversight: Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services. Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems.
  • Desktop & Asset Management: Oversee comprehensive desktop support for hardware and peripherals. Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests.
  • Wireless Support Management: Direct technical support and inventory management for over 1,500 wireless devices. Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges.
  • Conference Room Operations: Manage operational, scheduling, and technical support for 12 conference rooms. Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades.
  • Training & Onboarding: Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems. Ensure all training attendance and effectiveness metrics are documented.
  • Resource & Budget Analysis: Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds. Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.

Requirements
What you'll need to have to join our award-winning team:
  • Clearance: Must possess and maintain an active Secret Clearance
  • 5 years of experience in IT support
  • ITIL v4 Certification

Physical Requirements:
While performing the duties of this job, the employee is regularly required to:
  • Sit for extended periods of time and work at a computer workstation
  • Use hands and fingers to operate keyboards, mice, and other input devices
  • Communicate effectively, both verbally and in writing
  • Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
  • Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
  • Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).

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