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Amazon It Help Desk Jobs in Indiana (NOW HIRING)

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

Prior experience in project coordination, operations coordination, or administrative support preferred; experience in a help desk, technical support, or IT services environment is a plus.

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

Zones, LLC is a Global Solution Provider of end-to-end IT solutions, specializing in Digital ... They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

PinnaclePartners

IT Service Desk

Indianapolis, IN

$22 - $24/hr

About the Role We are seeking a motivated IT Service Desk Technician to serve as a dependable ... of Helpdesk experience Experience troubleshooting and supporting MS tools and technologies ...

Family Health Center

IT Analyst

Vincennes, IN · On-site

$65K/yr

The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support ...

defi AUTO LLC

Client Support Desk Analyst

Indianapolis, IN · On-site

$18 - $24.50/hr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

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All JobsAmazon It Help Desk JobsAmazon It Help Desk Jobs in Indiana

Amazon It Help Desk information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do amazon it help desk jobs pay per year?

As of Sep 2, 2026, the average yearly pay for amazon it help desk in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What is an Amazon IT Help Desk?

An Amazon IT Help Desk job involves providing technical support to employees by troubleshooting hardware, software, and network issues. Responsibilities include resolving tickets, assisting with system setup, and ensuring smooth daily operations. IT Help Desk professionals at Amazon work in fast-paced environments, prioritizing critical issues while maintaining high service levels. Strong problem-solving skills and knowledge of IT systems are essential for success in this role.

What skills and qualifications are needed for an Amazon IT Help Desk?

To thrive as an Amazon IT Help Desk professional, you need strong troubleshooting abilities, a solid grasp of computer hardware and software, and at least a bachelor’s degree in IT, Computer Science, or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop software, Active Directory, and relevant certifications (such as CompTIA A+, Microsoft, or AWS Certified Cloud Practitioner) is highly valuable. Excellent communication, patience, and multitasking skills help you resolve employee technical issues efficiently and foster positive working relationships. These competencies are crucial for ensuring seamless IT support, minimizing downtime, and maintaining workflows in a high-paced, technology-driven environment.

What are some typical challenges faced by Amazon IT Help Desk team members?

Amazon IT Help Desk team members often encounter the challenge of quickly diagnosing and resolving a wide range of technical issues under tight time constraints. You may need to juggle multiple support tickets simultaneously, prioritize urgent requests, and assist employees at various technical skill levels. The fast-paced environment requires adaptability and continuous learning, especially as Amazon frequently updates its systems and technologies. However, working through these challenges also offers the opportunity to build valuable technical expertise and develop your problem-solving skills for future career growth in IT.

What are the most commonly searched types of Amazon It Help Desk jobs in Indiana?

The most popular types of Amazon It Help Desk jobs in Indiana are:

What are popular job titles related to Amazon It Help Desk jobs in Indiana?

For Amazon It Help Desk jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Amazon It Help Desk jobs in Indiana look for?

The top searched job categories for Amazon It Help Desk jobs in Indiana are:

Amazon It Help Desk jobs near you
Infographic showing various Amazon It Help Desk job openings in Indiana as of August 2026, with employment types broken down into 58% Full Time, 22% Part Time, and 20% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $79,723 per year, or $38.3 per hour.

Help Desk Project Coordinator

Netfor

Indianapolis, IN • On-site

$21 - $24/hr

Full-time

Posted 5 days ago

Job description


Position Title: Project Coordinator (6-Month Contract)
Location: NW Indianapolis (Interactive Way)
Reports to: Help Desk Manager
Department: Help Desk
Direct Reports: None
Status: Full-Time, Fixed-Term Contract (6 Months), Non-Exempt (Hourly)
About Us
Netfor provides business process outsourcing (BPO) services to for-profit, not-for-profit, and government organizations across Field Services, Technical Support, Customer Service, Fulfillment, and Staffing. The Help Desk team supports employees and client end users with technical issues, service requests, and the operational improvements that keep support delivery running smoothly.
Position Overview
The Project Coordinator supports the Help Desk department by coordinating projects and operational improvement initiatives from intake through implementation and closeout. This is a fixed 6-month contract role. The initial focus will be tracking existing Help Desk projects and preparing reports for the Help Desk Manager, with the scope likely expanding into broader project coordination, documentation, and process improvement responsibilities as the engagement progresses.
This role requires strong attention to detail and comfort working in Excel, since project tracking and reporting will be a primary and ongoing responsibility throughout the term.
Key Responsibilities
Project Coordination & Lifecycle Management
  • Coordinate Help Desk projects and operational improvement initiatives from intake through implementation and closeout, including objectives, scope, milestones, dependencies, deliverables, and success criteria.
Project Documentation, Tracking & Reporting
  • Maintain project plans, task boards, schedules, status reports, decision logs, risk and issue logs, and other project documentation in approved collaboration and work-management tools.
  • Track project and operational metrics, identify trends or gaps, and prepare concise updates for Help Desk leadership and stakeholders.
Meeting Facilitation & Follow-Up
  • Facilitate project meetings, prepare agendas and materials, document decisions and action items, assign owners, and follow up to ensure commitments are completed.
Cross-Functional Coordination & Risk Escalation
  • Partner with Help Desk leadership and technical teams to prioritize work, coordinate resources, identify dependencies, and escalate schedule, scope, resource, or service-impact risks.
Communications & Readiness
  • Coordinate communications, training, knowledge articles, support procedures, and readiness activities for technology deployments and service changes that affect employees or support teams.
Process Standardization & Continuous Improvement
  • Support process standardization and continuous improvement across ticket handling, escalation, asset coordination, onboarding and offboarding support, documentation, and service delivery workflows.
Vendor & Administrative Support
  • Assist with vendor coordination, purchase and invoice tracking, project records, and audit-ready documentation while protecting confidential company and employee information.
Qualifications & Experience
  • Strong proficiency in Excel is required, including comfort building and maintaining trackers, reports, and status summaries.
  • High attention to detail and strong organizational skills; comfortable managing multiple projects and documentation streams at once.
  • Prior experience in project coordination, operations coordination, or administrative support preferred; experience in a help desk, technical support, or IT services environment is a plus.
  • Familiarity with project or task management and collaboration tools (e.g., Jira, ClickUp or similar platforms).
  • Strong written and verbal communication skills, with the ability to facilitate meetings and prepare clear, concise updates for leadership.
  • Ability to handle confidential company and employee information with discretion.
Success Measures
  • Accurate, up-to-date project tracking and reporting delivered to the Help Desk Manager and Help Desk leadership on schedule.
  • Meeting decisions and action items documented and followed through to completion.
  • Risks and issues surfaced and escalated in time to avoid schedule, scope, or service impact.
  • Increasing ownership of process standardization and improvement work as the 6-month term progresses.
Reporting
  • Reports directly to the Help Desk Manager.
  • No direct reports.
Work Environment
This is an on-site role based at NW Indianapolis (Interactive Way), working closely with the Help Desk team.
Expected Hours of Work
Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
No travel required.
Contract Term
This is a fixed 6-month contract position. The assignment will end at the conclusion of the 6-month term unless extended, renewed, or converted at Netfor's discretion based on business need at that time.
Other Duties
This job description represents core responsibilities but is not exhaustive. Duties, responsibilities, and activities may change as Netfor's business priorities evolve.
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Netfor, Inc. participates in E-Verify.
Netfor, Inc. will not sponsor applicants for work visas.

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