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Amazon It Support Engineer Jobs (NOW HIRING)

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...

Mirantis

IT Support Engineer

Campbell, CA · On-site

Mirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA headquarters. This is a fully on-site role -- not hybrid or remote -- responsible for supporting employees ...

Anthropic

IT Support Engineer

Seattle, WA · On-site

We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That ...

Navitas Semiconductor

IT Support Engineer

Torrance, CA · On-site

NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests. The ideal candidate will be self-motivated, energetic ...

Gatik AI

IT Support Engineer

Santa Clara, CA · On-site

$120K - $170K/yr

About the role We're looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik's IT systems running smoothly day to day. This person will support ...

Gatik AI

IT Support Engineer

Santa Clara, CA · On-site

$120K - $170K/yr

About the role We're looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik's IT systems running smoothly day to day. This person will support ...

Amazon.com Services LLC

NJ · On-site

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and ... About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to ...

Saviance

IT Support Engineer

Boston, MA · On-site

Saviance is seeking an IT Support Engineer to join Baylor Genetics, an industry leader in genetics testing. The role involves providing technical assistance and support for computer systems, hardware ...

Brivo

IT Support Engineer

Austin, TX · On-site

IT Support Engineer Department: IT Employment Type: Full Time Location: Austin Description Key Responsibilities * Okta Lifecycle Management: Lead access management, user provisioning, deprovisioning ...

Anthropic

IT Support Engineer

New York, NY · On-site

We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That ...

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Amazon IT Support Engineer information

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$68

How much do amazon it support engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for amazon it support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does an Amazon IT Support Engineer do?

An Amazon IT Support Engineer is responsible for maintaining and troubleshooting the technology infrastructure that supports Amazon's operations. This includes providing technical assistance to employees, managing computer systems, networks, and hardware, and ensuring that any IT issues are resolved quickly to minimize downtime. They often work in a fast-paced environment and may handle tasks like system upgrades, software installations, and network security. Their role is essential for keeping Amazon's technology running smoothly and supporting the productivity of other teams.

What are the main challenges Amazon IT Support Engineers face when supporting a large-scale, fast-paced environment?

Amazon IT Support Engineers often encounter challenges such as managing high ticket volumes, troubleshooting diverse hardware and software issues, and adapting quickly to evolving technologies. Working in a fast-paced, 24/7 environment requires strong prioritization skills and effective communication across different teams. Engineers must also be proactive in identifying recurring problems and implementing solutions to improve system reliability and user satisfaction.

What are the key skills and qualifications needed to thrive as an Amazon IT Support Engineer, and why are they important?

To thrive as an Amazon IT Support Engineer, you need a solid understanding of computer hardware, networking, operating systems, and troubleshooting, typically supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Proficiency with ticketing systems, remote desktop tools, and Amazon's internal IT platforms is commonly required. Strong problem-solving skills, effective communication, and a customer-focused mindset help you excel in resolving technical issues and supporting colleagues. These abilities are crucial for maintaining seamless operations and minimizing downtime in Amazon's fast-paced, technology-driven environment.

What is the difference between Amazon IT Support Engineer vs Amazon Network Technician?

AspectAmazon IT Support EngineerAmazon Network Technician
Required CertificationsCompTIA A+, Network+, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentData centers, corporate offices, remote supportNetwork infrastructure sites, data centers, on-site troubleshooting
Industry UsageIT support, hardware/software troubleshooting, user supportNetwork setup, maintenance, and troubleshooting
Common Search/ComparisonYesNo

The Amazon IT Support Engineer primarily handles hardware and software support, troubleshooting user issues, and maintaining IT systems. In contrast, the Amazon Network Technician focuses on network infrastructure, including setup, maintenance, and troubleshooting of network hardware. Both roles require technical certifications and work in similar environments, but their core responsibilities differ, making them distinct career paths within Amazon's tech support and network teams.

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What cities are hiring for Amazon It Support Engineer jobs?

Cities with the most Amazon It Support Engineer job openings:

What states have the most Amazon It Support Engineer jobs?

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What are popular job titles related to Amazon It Support Engineer jobs?

For Amazon It Support Engineer jobs, the most frequently searched job titles are:

Amazon IT Support Engineer jobs near you
Infographic showing various Amazon It Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

Los Angeles, CA • On-site, Remote

Red Cup IT, Inc.
Network Security • 11 - 50 employees
Learn more about Red Cup IT, Inc.external

Full-time

Re-posted 4 days ago

Job description

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization's IT infrastructure.

Technical Support

  • Provide first-line and second-line technical support to employees or customers.
  • Diagnose and resolve hardware, software, network, and system issues.
  • Respond to help desk tickets, emails, and phone support requests.

System & Device Management

  • Install, configure, and maintain desktops, laptops, printers, and mobile devices.
  • Set up user accounts, permissions, and access controls.
  • Manage operating systems such as Microsoft Windows, macOS, or Linux.

Network Support

  • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
  • Maintain routers, switches, and firewalls.
  • Monitor network performance and uptime.

Software & Application Support

  • Install and update applications and productivity tools like Microsoft 365 or Google Workspace.
  • Troubleshoot application errors and compatibility issues.

Documentation & Ticketing

  • Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
  • Maintain documentation for troubleshooting procedures and system configurations.

Security & Compliance

  • Implement security policies, patch updates, and antivirus solutions.
  • Support identity and access management.
  • Assist with incident response and security monitoring.

Required Skills

  • Strong troubleshooting and diagnostic skills
  • Knowledge of operating systems (Windows, macOS, Linux)
  • Networking basics (TCP/IP, DNS, DHCP, VPN)
  • Experience with help desk or ticketing systems
  • Customer service and communication skills
  • Time management and problem-solving ability

Preferred Qualifications

  • Bachelor's degree in information technology, Computer Science, or related field
  • Certifications such as:
    CompTIA A+
    CompTIA Network+
    Microsoft Microsoft Certified certifications
    Cisco Systems CCNA
Employment Type: FULL_TIME

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