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Amazon It Support Engineer Jobs (NOW HIRING)

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

EOS

IT Support Engineer

Austin, TX

Experience in an IT Engineer/Technician role with exposure to AV environments. * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.

Mirantis

IT Support Engineer

Campbell, CA

Mirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA headquarters. This is a fully on-site role - not hybrid or remote - responsible for supporting employees ...

Mirantis

IT Support Engineer

Campbell, CA · On-site

Mirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA headquarters. This is a fully on-site role - not hybrid or remote - responsible for supporting employees ...

Amazon

ITS Support Engineer I

Denver, CO · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Boston, MA · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Gatik AI

IT Support Engineer

Santa Clara, CA · On-site

$120K - $170K/yr

About the role We're looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik's IT systems running smoothly day to day. This person will support ...

Gatik AI

IT Support Engineer

Santa Clara, CA · On-site

$120K - $170K/yr

About the role We're looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik's IT systems running smoothly day to day. This person will support ...

Amazon

ITS Support Engineer I

Boston, MA

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Denver, CO · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Thyme Care, Inc.

IT Support Engineer

Manhattan, NY · On-site

WHAT YOU'LL DO As an IT Support Engineer at Thyme Care, you'll deliver exceptional day-to-day IT support to our fast-growing team. Your primary focus is fast, friendly help for our Care team, and you ...

Spring Health

IT Support Engineer II

New York, NY · On-site

$53.85 - $67.82/hr

Reporting to the Manager, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and ...

Ostari

Be Seen First

Onsite IT Support Engineer

San Diego, CA · On-site

$70K - $72K/yr

Onsite IT Support Engineer Position Overview Ostari is seeking an experienced Onsite IT Support Engineer to provide dedicated, customer-facing IT support in San Diego. This is a high-visibility ...

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Amazon IT Support Engineer information

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How much do amazon it support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for amazon it support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does an Amazon IT Support Engineer do?

An Amazon IT Support Engineer is responsible for maintaining and troubleshooting the technology infrastructure that supports Amazon's operations. This includes providing technical assistance to employees, managing computer systems, networks, and hardware, and ensuring that any IT issues are resolved quickly to minimize downtime. They often work in a fast-paced environment and may handle tasks like system upgrades, software installations, and network security. Their role is essential for keeping Amazon's technology running smoothly and supporting the productivity of other teams.

What are the main challenges Amazon IT Support Engineers face when supporting a large-scale, fast-paced environment?

Amazon IT Support Engineers often encounter challenges such as managing high ticket volumes, troubleshooting diverse hardware and software issues, and adapting quickly to evolving technologies. Working in a fast-paced, 24/7 environment requires strong prioritization skills and effective communication across different teams. Engineers must also be proactive in identifying recurring problems and implementing solutions to improve system reliability and user satisfaction.

What are the key skills and qualifications needed to thrive as an Amazon IT Support Engineer, and why are they important?

To thrive as an Amazon IT Support Engineer, you need a solid understanding of computer hardware, networking, operating systems, and troubleshooting, typically supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Proficiency with ticketing systems, remote desktop tools, and Amazon's internal IT platforms is commonly required. Strong problem-solving skills, effective communication, and a customer-focused mindset help you excel in resolving technical issues and supporting colleagues. These abilities are crucial for maintaining seamless operations and minimizing downtime in Amazon's fast-paced, technology-driven environment.

What is the difference between Amazon IT Support Engineer vs Amazon Network Technician?

AspectAmazon IT Support EngineerAmazon Network Technician
Required CertificationsCompTIA A+, Network+, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentData centers, corporate offices, remote supportNetwork infrastructure sites, data centers, on-site troubleshooting
Industry UsageIT support, hardware/software troubleshooting, user supportNetwork setup, maintenance, and troubleshooting
Common Search/ComparisonYesNo

The Amazon IT Support Engineer primarily handles hardware and software support, troubleshooting user issues, and maintaining IT systems. In contrast, the Amazon Network Technician focuses on network infrastructure, including setup, maintenance, and troubleshooting of network hardware. Both roles require technical certifications and work in similar environments, but their core responsibilities differ, making them distinct career paths within Amazon's tech support and network teams.

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What are popular job titles related to Amazon It Support Engineer jobs?

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Amazon IT Support Engineer jobs near you
Infographic showing various Amazon It Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

High Point, NC • On-site

Integrated Technologies, Inc.
See more jobs at Integrated Technologies, Inc.external

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Provide remote and on-site support for Microsoft 365, Windows desktop environments, and end-user issues

  • Troubleshoot and maintain Windows Server environments, firewalls, VPNs, and networking components

  • Support and execute infrastructure projects such as server migrations, upgrades, and hardware refreshes

Job description

This is a full-time, in-office position with typical work hours from 8:00 am to 5:00 pm, Monday through Friday, with an hour lunch. There is no nights or weekends on-call rotation.


Role Overview

We're seeking an experienced IT Support Engineer to join our team. This role is ideal for someone who combines technical expertise with excellent communication skills and a collaborative mindset. You'll support small to mid-sized business environments, both remotely and on-site, handling escalated issues and working closely with the rest of our team to deliver reliable IT solutions.

This client-facing role requires not just technical ability but a service-oriented mindset and the ability to work effectively with end users and peers alike.
What You’ll Do

  • Provide remote and on-site support for Microsoft 365, Windows desktop environments, and general end-user issues
  • Troubleshoot and maintain Windows Server environments, firewalls, VPNs, and networking components (e.g., VLANs)
  • Execute infrastructure projects such as server migrations, upgrades, and hardware refreshes, including cutover and rollback planning
  • Support and maintain backup systems and disaster recovery solutions
  • Support line-of-business applications including QuickBooks and client-specific vertical software
  • Handle escalations from other technicians and resolve complex infrastructure issues
  • Use the ConnectWise suite (Manage, Automate, Control) for service delivery and documentation
  • Communicate clearly and professionally with clients of all technical backgrounds
  • Document work thoroughly and follow internal processes to maintain service consistency
  • Collaborate with the internal team to share knowledge and improve processes


About Us

Integrated Technologies, Inc. is a locally owned Managed Service Provider (MSP) based in High Point, NC, delivering outsourced IT services to business clients across the Carolinas. Since 2018, we’ve built a reputation for proactive support, practical solutions, and strong client relationships. Our culture values accountability, curiosity, and teamwork — and we’re looking for people who take pride in solving problems and contributing to shared success.

Requirements

Experience
  • Minimum 5 years in IT support, with at least 3 years at an MSP
  • Comfortable with PSA, RMM, MDM, and documentation platforms (ConnectWise experience is a plus)
  • Experience supporting Microsoft 365, Entra ID, Windows Server, and networking technologies
  • Experience supporting line-of-business applications such as QuickBooks
  • Familiarity with virtualization (VMware or Hyper-V) and Apple device
Traits We Value
  • Can explain a technical problem to a business owner without condescending or oversimplifying
  • Documents thoroughly, so the next tech picking up the ticket isn't starting from zero
  • Owns tickets end to end and updates the client before they have to ask
  • Comfortable moving between a server migration and a QuickBooks issue in the same day
  • Curious about new tools, and we'll pay for the certifications to go with it
Certifications
  • Professional IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not required

Benefits

  • Pay Rate: $75,000 – $90,000 (depending on experience and expertise)
  • Health, dental, vision, and life insurance
  • Paid time off + paid holidays
  • 401(k) with company match
  • Company vehicle for onsite work
  • Ongoing training and certification support