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Amazon Driver Support Jobs in Boston, MA (NOW HIRING)

Embedded SDE, Amazon Devices

Reading, MA · On-site

$138K - $182K/yr

As a Software Development Engineer, you will be responsible for defining, building and supporting ... level drivers PREFERRED QUALIFICATIONS - 3+ years of full software development life cycle ...

... ) School, etc.), and operate multiple vehicle types based on business need (including but not limited to hostlers and day cabs) to support Amazon's transportation network. Benefits of being a ...

... ) School, etc.), and operate multiple vehicle types based on business need (including but not limited to hostlers and day cabs) to support Amazon's transportation network. Benefits of being a ...

... ) School, etc.), and operate multiple vehicle types based on business need (including but not limited to hostlers and day cabs) to support Amazon's transportation network. Benefits of being a ...

The VP, Analytics will lead portfolio analytics for the Amazon Credit and Payment portfolio ... Build and evolve dashboards and reporting to monitor performance, diagnose drivers, and support ...

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Amazon Driver Support information

See Boston, MA salary details

$12

$20

$28

How much do amazon driver support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for amazon driver support in Boston, MA is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.21 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in an Amazon Driver Support role?

In an Amazon Driver Support position, your day usually involves responding to inquiries from delivery drivers via phone, chat, or email, troubleshooting issues such as route changes, delivery delays, or technical glitches with handheld devices. You may also coordinate with dispatch teams, logistics managers, and other support staff to resolve escalated problems and ensure timely deliveries. The pace can be fast, especially during peak delivery periods, and you'll often need to juggle multiple tasks at once. Working in this role provides valuable insight into Amazon's logistics network and can serve as a stepping stone to advancement opportunities within operations or management.

What are the key skills and qualifications needed to thrive in the Amazon Driver Support position, and why are they important?

To thrive as an Amazon Driver Support specialist, you need strong problem-solving skills, knowledge of logistics operations, and experience in customer or driver support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, routing software, and internal Amazon platforms such as Mentor or Flex are commonly required. Excellent communication, patience, and multitasking abilities help resolve driver issues efficiently and foster positive working relationships. These skills are crucial for quickly addressing driver concerns, ensuring smooth delivery operations, and maintaining high service standards.

What is an Amazon Driver Support job?

An Amazon Driver Support job involves assisting delivery drivers with issues they may encounter while completing deliveries. Support representatives help resolve problems related to routing, package deliveries, and technical difficulties with Amazon's delivery systems. They may communicate via phone, chat, or email to provide real-time assistance. The role requires strong problem-solving skills, knowledge of Amazon’s delivery policies, and the ability to stay calm under pressure.

What are popular job titles related to Amazon Driver Support jobs in Boston, MA? For Amazon Driver Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Amazon Driver Support jobs in Boston, MA look for? The top searched job categories for Amazon Driver Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Amazon Driver Support jobs? Cities near Boston, MA with the most Amazon Driver Support job openings:
Infographic showing various Amazon Driver Support job openings in Boston, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,012 per year, or $20.2 per hour.
Software Development Engineer, Amazon Robotics

Software Development Engineer, Amazon Robotics

Amazon

Reading, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,015 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Join Amazon Robotics and help transform how the world moves goods through innovative robotic solutions. As a Software Engineer, you'll partner with a talented, multidisciplinary team to design and develop the cloud and edge software components that power our robotic systems, directly impacting the experiences of millions of customers worldwide.
In this role, you'll focus on developing Linux Kernel device drivers and edge computing solutions that enable our robotic hardware to operate seamlessly. You'll work across multiple layers of our distributed software architecture, partnering with hardware teams and internal customers to integrate and deploy complete solutions. Your day might include designing driver implementations, troubleshooting hardware-in-the-loop testing frameworks, or working with workcell teams to refine how our software and hardware work jointly in real-world environments. You'll also participate in code reviews, contribute to architectural discussions, and help shape how we approach scalability and reliability in our robotic systems.
We are a partner-focused group of engineers and innovators dedicated to advancing robotics and software to solve real-world challenges. Our team works across hardware and software domains, partnering closely with internal customers and workcell teams to deliver integrated solutions that make a tangible difference. We're focused on building robust, scalable systems that can adapt and improve over time. When you join us, you'll be part of a community that values problem-solving, continuous learning, and the mutual mission of transforming how work gets done through robotics.
Key job responsibilities
- Develop and maintain Linux Kernel device drivers that enable communication between Amazon roboti
- Design and implement edge computing components that process data and control robotic operations with minimal latency
- Build and optimize Yocto-based builds for NVIDIA platforms to ensure efficient deployment across our robotic fleet
- Partner with workcell teams and internal customers to integrate software solutions with hardware systems and gather feedback for continuous improvement
- Establish and maintain hardware-in-the-loop testing frameworks that validate software performance and reliability in realistic operating conditions
A day in the life
Communicate with peer engineers and customers to design and implement software and platform features, including new device drivers, GreenGrass components, AWS services, reporting, etc. You'll work with your manager for Sprint planning and monthly/quarterly goal setting.
Amazon offers a full range of benefits for you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Matrix team builds cloud and edge solutions used across Amazon Robotics.
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of software development engineer or related occupational experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, North Reading - 143,700.00 - 194,400.00 USD annually
USA, MA, Westboro - 143,700.00 - 194,400.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US