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Amazon Chat Support Jobs in Texas (NOW HIRING)

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.50/hr

... email, chat, SMS, Amazon, and other marketplace channels. This is a hands-on role where you'll directly contribute to Wondercide's customer happiness while helping improve the way we support ...

AWS Connect Developer

Dallas, TX · Remote

$60 - $65/hr

... optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · ... support tickets, call recordings, customer notes) in Zoho and other third-party tools. · Ensure ...

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

... email, chat, SMS, Amazon, and other marketplace channels. This is a hands-on role where you'll directly contribute to Wondercide's customer happiness while helping improve the way we support ...

Customer Service Associate

Round Rock, TX

$13.50 - $18.75/hr

... email, chat, SMS, Amazon, and other marketplace channels. This is a hands-on role where you'll directly contribute to Wondercide's customer happiness while helping improve the way we support ...

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

... email, chat, SMS, Amazon, and other marketplace channels. This is a hands-on role where you'll directly contribute to Wondercide's customer happiness while helping improve the way we support ...

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

... to Amazon Connect, with a specific focus on healthcare payer operations. This role will be ... chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem ...

Lead IT Telecom Architect

Frisco, TX · On-site

$105K - $178K/yr

... Chat, and AI. * Requirements Analysis: Translate business objectives and technical needs into ... This position provides architecture support for one or more concurrent projects across multi ...

Showing results 21-40

Amazon Chat Support information

See Texas salary details

$10

$23

$53

How much do amazon chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for amazon chat support in Texas is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.62 per hour, depending on experience, location, and employer.

What does an Amazon Chat Support do?

A typical day as an Amazon Chat Support agent involves handling multiple customer inquiries simultaneously through a live chat interface, resolving issues related to orders, payments, product information, or account concerns. You'll communicate with customers in real-time, use standard operating procedures and internal resources to find solutions, and escalate complex issues to specialized teams when necessary. Regular performance reviews and coaching sessions help you continually improve your service skills. You’ll work both independently and as part of a team, often collaborating virtually with supervisors and colleagues to ensure customers receive prompt and effective support.

How to become an Amazon Chat Support agent?

To become an Amazon Chat Support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. The application process involves submitting an online application, completing assessments, and passing a virtual interview. Prior customer service experience and familiarity with chat tools can be advantageous.

What are the key skills and qualifications needed to thrive in Amazon Chat Support?

To thrive as an Amazon Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and internal Amazon support tools is typically required, and basic typing proficiency is a must. Patience, multitasking, and a customer-centric attitude are critical soft skills that set top performers apart. These capabilities ensure efficient resolution of customer inquiries, high satisfaction ratings, and smooth handling of multiple simultaneous conversations in a fast-paced environment.

What is an Amazon Chat Support?

An Amazon Chat Support job involves assisting customers through live chat, helping them with orders, refunds, tracking shipments, and resolving account-related issues. Chat support agents provide quick and accurate responses while ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of Amazon's policies and services. It is a non-voice support role, making it ideal for those who prefer text-based customer service.

Is Amazon chat support work from home?

Amazon chat support roles are often offered as remote positions, allowing employees to work from home. These jobs typically require a reliable internet connection, a quiet workspace, and good communication skills. However, some roles may require occasional in-office presence depending on the company's policies and specific job requirements.

What are popular job titles related to Amazon Chat Support jobs in Texas?

For Amazon Chat Support jobs in Texas, the most frequently searched job titles are:

What cities in Texas are hiring for Amazon Chat Support jobs?

Cities in Texas with the most Amazon Chat Support job openings:

Infographic showing various Amazon Chat Support job openings in Texas as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 56% In-person, and 44% Remote job distribution, with an average salary of $47,852 per year, or $23 per hour.

Software Development Engineer, Prime Video Sports News and Linear

Amazon

Austin, TX

Full-time

Re-posted yesterday


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,086 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Love sports. Want to change the world. Prime Video is re-inventing the live sports experience by merging high-quality live streaming, immersive interactive features, and exclusive access to some of the world's most loved sports properties - including the NFL, NBA, English Premier League and UEFA Champions League soccer, Rolland-Garros (French Open), the US Open and more.

Every day we face the challenges of a fast-paced market and expanding technology set. And we're building at a scale only Amazon is capable of. The Prime Video Sports team is a single-threaded-owner, uniquely positioned to execute our vision across the entire Prime Video stack to deliver the most compelling new experiences to our customers.

If this sounds like the type of experience you'd like to help build - apply here and let's chat!
Who we are:
We are deeply connected with the idea that live sports events are fundamentally different: there is only one shot at delivering the moment until it is forever lost. Our mission is to make sure that our customers never miss a single moment of the sports they love. To do this we need to deliver best-in-class live sports infrastructure, testing, monitoring, and operations to optimize the delivery of live sports experiences at scale.

Our team engineers for speed, quality, availability, and scale. As Prime Video has grown, we've increased the depth and breadth of video products we support, with a corresponding increase in the associated size and complexity of our engineering activity and the load on our services. Our goal is to adapt our architecture to maintain and improve our velocity of delivery for customers in the face of these changes, and for our services to be on and error-free 24/7, especially for high-profile, exclusive content.

With AI as a transformative force, we're at an inflection point that enables us to unlock new opportunities in predictive analytics, automated defect analysis and mitigation, and automated operations that were previously beyond our reach.
What we're looking for:
We are looking for an experienced Software Development Engineer that's excited to build innovative technologies that define the future of live streaming. Successful candidates for this position demonstrate ability to multi-task, quickly adapt to new development environments and changing business requirements, learn new systems, create reliable/maintainable code, find creative and scalable solutions to difficult problems, and ability to communicate clearly and concisely both written and orally. If you are the one that's excited about entrepreneurial thinking, creating technology solutions for complex problems we want to hear from you.
What you will do here:
You will provide technical leadership and vision to the experiences and services teams

You will ensure that the best engineering practices are followed and that our software is designed to be responsive, reliable, and maintainable. You will work closely with other teams in Prime Video and Amazon to architect solutions that will scale to hundreds of millions of customers.
What you will get from us:
A great team to work with and the chance to build a top tier services at a proven top tier company. You will get a startup like culture with the stability of an established industry leader

You will get support and resources from some of the smartest people in the industry to continue learning.
Key job responsibilities
1. Define, design, and implement multi-tier distributed services and customer experiences
2. Be involved in designing, implementing, and testing of major features
3

Estimate engineering effort, plan implementation, and rollout system changes that meet requirements for functionality, performance, scalability, reliability, and adherence to development goals and principles.
4. Effectively collaborate in a fast-paced environment with multiple teams in large organization for full stack development both backend as well as front end.
A day in the life
We are looking for smart, motivated Software Development Engineers who can help in building an automation platform to control the lifecycle of live events (sports, news, concerts) using latest technologies such as machine learning and computer vision. If you have experience building large-scale, high-performance, customer-friendly products and are interested in designing and implementing distributed systems to handle large datasets, complex domains, and problems at Amazon scale, this is the job for you

This is an exciting role, offering a customer-obsessed engineer an opportunity to learn and use a broad array of technologies to make a real impact. Our architecture leverages the latest in AWS cloud technologies including EC2, S3, DynamoDB, Kinesis, and Cloudfront in supporting billions of requests from millions of Prime Video users.


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US