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Amazon Call Center Jobs in Raleigh, NC (NOW HIRING)

Mark Jacobson Toyota

Service BDC Representative

Durham, NC · On-site

$15 - $19.25/hr

Previous BDC, call center, or customer service experience preferred * Automotive dealership experience is a plus * Strong communication skills (phone, email, and text) * Positive attitude and team ...

Mark Jacobson Toyota

Service BDC Representative

Durham, NC · On-site

$15 - $19.25/hr

Previous BDC, call center, or customer service experience preferred * Automotive dealership experience is a plus * Strong communication skills (phone, email, and text) * Positive attitude and team ...

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How much do amazon call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for amazon call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

Are Amazon customer service jobs legit work from home?

Amazon customer service jobs are legitimate work-from-home positions that typically involve handling customer inquiries via phone, chat, or email. These roles often require a quiet workspace, a computer, and reliable internet, and they may be available as full-time or part-time opportunities. Applicants should verify the job posting directly on Amazon's official careers site to avoid scams.

What is the typical work environment like for an Amazon Call Center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

Does Amazon have call center jobs?

Yes, Amazon offers call center jobs that involve customer service support, often requiring communication skills and familiarity with company products. These roles may be remote or onsite and typically involve training on Amazon's systems and policies.

Can I get work from home in Amazon?

Amazon call center jobs often offer work-from-home options, especially for customer service roles, which may require a reliable internet connection, a quiet workspace, and certain technical skills. Availability of remote work can vary based on the position, location, and company policies, so applicants should review specific job postings for remote work opportunities.

What is an Amazon Call Center job?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon Call Center position, and why are they important?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

How to become an Amazon chat agent?

To become an Amazon chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries via live chat. Applying through Amazon's careers website and completing the company's training program are common steps to qualify for the role.
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What job categories do people searching Amazon Call Center jobs in Raleigh, NC look for? The top searched job categories for Amazon Call Center jobs in Raleigh, NC are:
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Amazon Call Center jobs near you

Communication Center Operator I

Dukehealth.org

Durham, NC

Other

Posted 6 days ago

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Call center agent needed for major university and health system in a 24/7 operation. Responsible for answering telephone calls from the public and internal university/hospital system, facilitating communications throughout the hospital system through the use of multiple communication tools and systems. Serves as the Information Center for staff, physicians and the community.
Job Summary:
The Telephone Operator is responsible for answering all incoming calls to Duke University and Health System. Knowledge of business office procedures. Grammar, spelling, punctuation, and typing skills. Skill in answering the telephone in a professional, pleasant, and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction.
Responsible for answering telephone calls from the public and internal university and hospital systems, facilitating communications throughout the institution through the use of multiple communication tools and systems. Serve as the Information Center for staff, physicians and the community.
Job Responsibilities:

  • Manage calls and information flow in a 24/7 in a large university and medical center setting
  • Must have prior call center experience
  • Be able to perform multiple tasks simultaneously, have excellent communication skills (good listening skill and clear diction)k
  • Must have good judgment and decision making skills (particularly in emergency situations, integrate new information with accuracy and speed, self-motivated to find information needed and to work with the team.
  • Be able to receive and dispatch emergency code calls with accuracy and speed
  • Customer service, confidentiality, strong comfort level with computers, basic knowledge of health care and medical terminology are essential.
  • Answer calls on a multi-line system, determine the caller's need, and transfer the call to the appropriate department. May need to research within software database to determine how to assist the caller (department referrals, physicians, appointment line, etc.)
  • Having a clear, professional speaking voice and providing excellent customer service to all customers are key!
  • Must also have prior experience answering and routing calls using a multi-line phone or system, and must be comfortable using a computer for research/emails and learning new systems.
  • Screen telephone calls to ensure routing to the appropriate department or individual.
  • Ability to talk and type simultaneously
  • Computer literate
  • Typing speed of 40 WPM minimum with 90% accuracy
  • Excellent spelling
  • Excellent Customer Service skills
  • Exceptional phone etiquette
  • Have a positive attitude
  • MS Office knowledge required
  • Bilingual is a plus
Education:
  • High school education or GED
Experience:
  • At least two years medical office experience required.
  • One year office switchboard experience required.
  • Basic computer and keyboarding skills required.
  • Must be available to work flexible days and hours.
Job Requirements
  • 1-year minimum working experience in a Community Based Organization or Customer Service.
SKILLS PREFERRED:
  • Proficiency in written and verbal English and targeted language.
  • Exceptional customer service skills.
  • Professional telephone manner.
  • Proficiency in PC/MAC - working knowledge of Microsoft Office applications,
  • Ability to prioritize assignments to complete work in a timely manner.

Job Code: 00004035 COMMUNICATION CTR OPERATOR I
Job Level: B1
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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