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Amazon Call Center Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift: 7:30 AM - 3:30 PM * Swing Shift: 3:30 PM - 12:00 AM * Midnight Shift: 12:00 AM - 8:00 AM Role ...

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All JobsAmazon Call Center JobsAmazon Call Center Jobs in Raleigh, NC

Amazon Call Center information

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How much do amazon call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for amazon call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is the typical work environment like for an Amazon call center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

How do I become a customer service representative for Amazon?

To become a customer service representative for Amazon, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. Applicants often apply online through Amazon's careers website, complete an application, and may undergo assessments or interviews. Prior experience in customer service and familiarity with computer systems can be advantageous.

What is an Amazon call center?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon call center position?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

Can you actually work from home for Amazon call center?

Yes, Amazon call center positions often offer remote work options, allowing employees to perform customer service tasks from home. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or equipment. Availability of remote work may vary by location and position, but many Amazon call center jobs are designed to be remote-friendly.

What are popular job titles related to Amazon Call Center jobs in Raleigh, NC?

For Amazon Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Amazon Call Center jobs in Raleigh, NC look for?

The top searched job categories for Amazon Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Amazon Call Center jobs?

Cities near Raleigh, NC with the most Amazon Call Center job openings:

Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 57% Full Time, 14% Part Time, and 29% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Call Center Rep/Service appointment setter

Driven to Lead

Raleigh, NC • On-site

$20 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Call Center Rep

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you!

The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!

The details:

  • This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.
  • The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!
  • This is an on-site position located off Glenwood Ave. in Raleigh, NC.

We are looking for individuals who:

  • Are engaged customer advocates
  • Meet or exceed (attainable) performance targets
  • Are brand ambassadors both internally and externally
  • Think on their feet and can learn in an ever-changing environment
  • Handle customers' needs with integrity and empathy in one transaction
  • Accurately navigating and maneuvering through multiple applications and screens simultaneously
  • Have impeccable time management skills
  • Actively engage and participate in training and weekly coaching sessions
  • Take initiative
  • Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
  • Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers

Benefits, Benefits, and More Benefits!

  • Full-Time Employment
  • Medical, Dental, Vision, and pet insurance options
  • 401k plans with a company match up to 6%
  • Paid time off including holidays, industry-leading parental leave, bereavement leave
  • Fun working environment!
  • Company discounts!

Qualifications / Successful candidates for this position will have:

  • 3 years of experience in providing customer service either via phone or in person (required)
  • Have 1 year of call center experience (preferred)
  • Are Bilingual in English/Spanish (preferred)
  • Ability to type accurately and quickly
  • Maintain a positive environment, working with co-workers and customers within a diverse culture
  • Excellent telephone manners and listening skills
  • The ability to relate to customers professionally and courteously
  • The ability to work in a team environment
  • The ability to work under pressure
  • The ability to sit for long periods
  • Excellent attention to detail and multi-tasking ability
  • Self-motivation to work under his/her initiative
  • Must pass a drug test and state, federal, and criminal background check
  • Must have a High School diploma or general education degree (GED). (Associate's degree preferred)
  • Must be at least 18 years of ageWe are an equal opportunity employer

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

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