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Amazon Call Center Jobs in Raleigh, NC (NOW HIRING)

Call Center Customer Service Professional Location(s): Cary, NC Responsibilities: * Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems.

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift: 7:30 AM - 3:30 PM * Swing Shift: 3:30 PM - 12:00 AM * Midnight Shift: 12:00 AM - 8:00 AM Role ...

Call center agent needed for major university and health system in a 24/7 operation. Responsible for answering telephone calls from the public and internal university/hospital system, facilitating ...

Call center agent needed for major university and health system in a 24/7 operation. Responsible for answering telephone calls from the public and internal university/hospital system, facilitating ...

Call center agent needed for major university and health system in a 24/7 operation. Responsible for answering telephone calls from the public and internal university/hospital system, facilitating ...

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How much do amazon call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for amazon call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is the typical work environment like for an Amazon Call Center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

What is an Amazon Call Center job?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon Call Center position, and why are they important?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What cities near Raleigh, NC are hiring for Amazon Call Center jobs? Cities near Raleigh, NC with the most Amazon Call Center job openings:
Customer Service Representative (Call Center)

Customer Service Representative (Call Center)

The Autumn Group

Durham, NC • On-site

$15 - $19.25/hr

Full-time

Posted 11 days ago


Job description

Company Description
Job Description
The ideal candidate will demonstrate strong interpersonal skills in providing patient and healthcare provider support, understanding of medical benefits, Strong problem solving skills are essential for developing solutions that meet the needs of the work group, business and patient.
*Education
We require a minimum of a high school diploma or equivalent, though bachelor's degrees are preferred.
Qualifications
Qualifications
We are currently growing our team across a variety of roles and are interested in hearing from candidates with a proven track record of success in the following areas:
• Prior customer service experience in a call center environment highly desired
• Technical proficiency in a Customer Relationship Management System, preferably Salesforce.com
• Comfortable working with standard operating procedures with focus on quality
• Possess Strong problem solving skills such as superb listening skills and motivational interviewing
• Able to remain agile to address varying call types from multiple customer groups while communicating concisely and with credibility
• Ability to work a shift during core business hours between 8:30am - 8:00pm with extended hours to 10:00pm
• Successful completion of paid training without interruption is a must
Additional Information
All your information will be kept confidential according to EEO guidelines.