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Amazon Call Center Jobs in Texas (NOW HIRING)

Windsor America

Call Center Manager

Lockhart, TX · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That means keeping calls answered on time, your team performing at their best, customers walking away ...

i3 Verticals

Call Center Agent

Sulphur Springs, TX · On-site

$12.25 - $16/hr

JOB TITLE: Call Center Agent DEPARTMENT: JusticeTech REPORTS TO: Call Center Team Lead SUPERVISORY RESPONSIBILITIES: None JOB LOCATION: Sulphur Springs, TX TRAVEL: None ESSENTIAL DUTIES ...

Dean's Professional Services

Call Center Agent

Humble, TX · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Agent Location: Humble, TX Pay Rate: Starting at $17.00/hour Schedule: Monday-Friday 8:00 AM - 5:00 PM Dean's Professional Services is seeking a friendly, dependable, and customer-focused ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

Nexxaworks

Call Center Representative

San Antonio, TX · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

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All JobsAmazon Call Center JobsAmazon Call Center Jobs in Texas

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See Texas salary details

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How much do amazon call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for amazon call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is an Amazon call center?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon call center position?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What is the typical work environment like for an Amazon call center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

Can you actually work from home for Amazon call center?

Yes, Amazon call center positions often offer remote work options, allowing employees to perform customer service tasks from home. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific technical equipment or training. Availability of remote work may vary by location and position, but many Amazon call center jobs are designed to be remote-friendly.

What are popular job titles related to Amazon Call Center jobs in Texas?

For Amazon Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Amazon Call Center jobs in Texas look for?

The top searched job categories for Amazon Call Center jobs in Texas are:

What cities in Texas are hiring for Amazon Call Center jobs?

Cities in Texas with the most Amazon Call Center job openings:

Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Call Center Manager

Windsor America

Lockhart, TX • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description


Garage Door Services is a trusted leader in residential and commercial garage door installation and repair across the Central Region. We are looking for a driven, hands-on Call Center Manager to take full ownership of our customer service operation and run it like it is their own business. If you are proactive, operationally sharp, and energized by leading teams and solving problems before they arise, this is your opportunity to step into a true leadership role with autonomy and impact.

Could This Be for You?
As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That means keeping calls answered on time, your team performing at their best, customers walking away happy, and the numbers heading in the right direction. You will serve as the connection between the phones and the field, ensuring every call turns into an accurate schedule and a satisfied customer.
Key Responsibilities
  • Lead, coach, and schedule a team of Customer Service Representatives.
  • Oversee daily call center operations, including inbound calls, dispatch coordination, and appointment scheduling.
  • Monitor call quality, customer service metrics, and team performance to drive continuous improvement.
  • Partner with dispatch, field operations, HR, and leadership to ensure efficient operations and staffing.
  • Resolve escalated customer issues, support day-to-day operations, and enforce company policies.
Qualifications
  • 3+ years of call center, customer service, or contact center leadership experience.
  • Proven experience leading teams and driving performance.
  • Strong organizational, communication, and problem-solving skills in a fast-paced environment.
  • Experience tracking performance metrics and improving operational efficiency.
  • Proficiency with CRM, call center software, Microsoft Office, and the ability to quickly learn new systems.
Additional Success Factors:
  • Experience in home services, garage doors, or related trades
  • Experience managing field crews, installers, or service technicians
  • Familiarity with scheduling, dispatch, or workforce management platforms
  • Background working with residential or commercial service operations
  • Bilingual (English/Spanish) communication skills
  • Understanding of job site workflow and customer interactions in residential or commercial settings
Our Investment in You:
Competitive pay
Full benefits package including medical, dental, and vision coverage
Paid time off and holidays
401(k) with company match
Training and career growth opportunities within the company
Life and disability insurance for added peace of mind
A workplace where your contributions truly matter
 
Equal Opportunity Employer
Garage Door Services is proud to be an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.

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