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Amazon Brand Innovation Lab Jobs in Indiana (NOW HIRING)

1001

Customer Experience Associate

Zionsville, IN

$16 - $21.25/hr

As an integral part of our customer experience team, you represent the essence of our brand ... Self-starters with an entrepreneurial mindset, dedicated to innovation and excellence.

Group1001

Customer Experience Associate

Zionsville, IN

$16 - $21.25/hr

As an integral part of our customer experience team, you represent the essence of our brand ... Self-starters with an entrepreneurial mindset, dedicated to innovation and excellence.

Group1001

Customer Experience Associate

Zionsville, IN · On-site

$16 - $21.25/hr

As an integral part of our customer experience team, you represent the essence of our brand ... Self-starters with an entrepreneurial mindset, dedicated to innovation and excellence.

Group1001

Customer Experience Associate

Zionsville, IN · On-site

$16 - $21.25/hr

As an integral part of our customer experience team, you represent the essence of our brand ... Self-starters with an entrepreneurial mindset, dedicated to innovation and excellence.

SMC Corporation of America

Be Seen First

Lead Mechanical Design Engineer

Greenfield, IN · On-site

$106K - $128K/yr

Acquire/repair lab equipment * Must be detailed oriented * Creativity, and innovation of existing ... brand through sales, technical, supply and after sale services in world markets. Sales have grown ...

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Amazon Brand Innovation Lab information

What is the Amazon Brand Innovation Lab?

The Amazon Brand Innovation Lab is a specialized team within Amazon that collaborates with brands to create unique, innovative advertising campaigns and branded content experiences. The Lab leverages Amazon's data, technology, and creative resources to help brands connect with customers in new and engaging ways across Amazon's platforms. This can include interactive ads, custom video content, and immersive storytelling. By working with the Lab, brands can enhance their visibility and drive deeper customer engagement on Amazon.

What are the key skills and qualifications needed to thrive as an Amazon Brand Innovation Lab professional, and why are they important?

To thrive in the Amazon Brand Innovation Lab, you need expertise in marketing strategy, creative development, project management, and a background in digital advertising or brand management. Familiarity with Amazon's advertising platforms, creative suite tools (such as Adobe Creative Cloud), and data analytics systems is highly valued. Outstanding communication, collaboration, and problem-solving skills set individuals apart in this dynamic, cross-functional environment. These abilities are crucial for developing innovative brand solutions that drive engagement and deliver measurable results for clients and Amazon.

How does the Amazon Brand Innovation Lab collaborate with internal teams and external clients to deliver creative marketing solutions?

Professionals in the Amazon Brand Innovation Lab work closely with a variety of internal teams—such as sales, account management, and creative production—as well as directly with brand clients to develop and execute unique marketing campaigns. Collaboration often involves brainstorming sessions, client pitches, and iterative feedback cycles to ensure campaigns align with both brand goals and Amazon’s standards. The environment is fast-paced and highly collaborative, requiring clear communication and adaptability. This cross-functional approach enables team members to learn from different groups and helps foster innovative, high-impact solutions for clients.
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Amazon Brand Innovation Lab jobs near you

Customer Experience Associate

1001

Zionsville, IN

$16 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Why This Role Matters:
At Gainbridge, we are at the forefront of integrating technology with empathy to redefine customer experience in the life and annuity industry. As an integral part of our customer experience team, you represent the essence of our brand's dedication to our customers. Your role is crucial in ensuring that every customer interaction is an opportunity to demonstrate our commitment to outstanding service. You won't just be answering questions; you'll be a key player in providing the support, guidance and value our customers need at every turn.
How You'll Contribute:
  • Serve as the first point of contact for customers, showcasing our values of empathy and customer-centricity in every interaction.
  • Engage with our customers via phone, email, chat or other communication channels, to understand their needs offering guidance on enrollment, policy servicing, and more to enhance their experience and deliver value.
  • Accurately process annuity applications, ensuring compliance and correctness.
  • Handle and service policyholder requests, including policy updates and changes to annuity contracts, beneficiary changes, address updates, and payments.
  • Maintain detailed records of customer interactions and ensure accurate CRM and policy administration system data entry.
  • Collaborate with internal teams to resolve customer inquiries efficiently, meeting performance goals.
  • Meet and exceed performance goals that include, but not limited to CSAT score, service level targets, quality goals, compliance regulations, and productivity targets.
  • Exceptional confidentiality to protect the privacy of customers, clients, and the intellectual property of the company
What We're Looking For:
  • Demonstrated excellence in customer service environments (2+ years), with a passion for building customer loyalty through exceptional listening, resourcefulness, and strong written and verbal communication.
  • Bachelor's degree or equivalent work experience
  • Resilience to efficiently handle a continuous influx of customer calls / chats, while balancing performance metrics, navigating challenges smoothly, and staying positive in challenge situations
  • Demonstrated commitment to delivering exceptional customer service and exceeding customer expectations
  • Tech-savvy, with the ability to multitask and navigate through different tools and applications (Office 365, Google Suite, Confluence, Zendesk, Amazon Connect, Salesforce) with both speed and accuracy.
  • Effective team player, able to help others within a team
  • Ability to work full-time, standard office hours within 8am - 5pm (EST) *Must be able to work the days following all major holidays. (occasional hours outside of standard office hours to collaborate on high-priority support issues that may arise).
  • Experience in the fintech, insurtech, or financial services industry is a plus
What We Value:
  • Team players who are collaborative, supportive, and can manage individual responsibilities while adapting to the team's evolving needs.
  • Individuals who are adaptable, proactive, and capable of juggling multiple roles and tasks.
  • Self-starters with an entrepreneurial mindset, dedicated to innovation and excellence.
  • Professionals who value diversity, excel at building relationships, and enhance the culture within and beyond our organization.
  • A passion for helping people and a commitment to delivering exceptional service

Benefits Highlights:
Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.
Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
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