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The Pharmacy Fulfillment Technician/ Care Management Support Assistant 2 works as a liaison between case managers, doctors, nurses and patients as they transition on service with One Infusion Pharmacy. Fulfillment Technicians are responsible for coordinating care with external and internal departments to ensure accuracy and completeness of all pertinent clinical, billing and demographic information in accordance with the policies and procedures of One Infusion Pharmacy, state regulations, and other regulatory entities such as Accreditation Counsel for Home Care (ACHC). The Fulfillment Technician works under the direct supervision of a licensed pharmacists and assists with coordination and delivery of products and services to One Infusion Pharmacy's patients. Patient registration, onboarding and coordination of care will comprise at least 50% of the daily tasks for the referral coordinator.

Performs the following tasks in a correct and timely fashion under the supervision of a pharmacist:

• Coordinates the onboarding of new patients to One Infusion Pharmacy by communicating with case managers, nursing and the caregivers to get the appropriate information
• Communicates with patients and/or caregivers and internal dispatch team to schedule deliveries in a timely manner and optimal manner
• Gathers all necessary medical documentation from providers, nurses and patients to aid the accurate dispensing of medications by the pharmacist
• Accurately inputs pertinent clinical and demographic information into the computer system in order to build an electronic medical record
• Proactively grows and maintains relationships with referral sources and contracted providers serving as a key point of contact
• Adheres to appropriate safety and quality assurance practices.
• Complies with state and federal laws.
• Assists with product purchasing, inventory, and equipment management as needed.
• Orders the correct drug products from the wholesale company if requested.
• Knowledgeable of various vendors and where to get different supplies, medications and clean room needs. Verifies the accuracy of product orders received.
• Checks prices against contract and in the schedule of charges. Complies with the One Infusion Pharmacy's formulary.
• Speaks knowledgeably of the scope of services that are available through One Infusion Pharmacy. Understands basic drug terminology and therapies/services provided. Understands other areas of One Infusion Pharmacy and what scope of service the company has to offer.
• Maintains confidentiality of patient and proprietary information.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary One Infusion Pharmacy information.
• Understands and complies with HIPPA.
• Participates in the process for assessing, managing, and reporting medication-related incidents and equipment error and/or failures.
• Accurately completes incident forms and forwards them to the supervising pharmacist and/or immediate supervisor.
• Assists with the training and supervision of new referral coordinators.
• In all activities, complies with accreditation, legal, regulatory, and safety requirements.
• Participates in on-call responsibilities of the pharmacy department if required.
• May work on advanced projects and committees, participate in performance improvement, complete and monitor quality control, and assist the purchasing coordinator.
• Performs other duties as assigned by direct supervisor, Sr. Pharmacy Director and/or Clinical Pharmacists

Basic Qualifications:

• Pharmacy Technician License Required
• Basic level skill and competency with Microsoft Word, Excel, and Power point
• Ability to comprehend medical information and transcribe into an electronic patient chart
• Consistently strives to maintain the quality and work ethic upheld by the company in conjunction with regulatory agencies
• Demonstrates initiative and can work on tasks autonomously performing all duties with excellence.
• Strong organizational and planning skills as well as the ability to multi-task
• Excellent phone etiquette and de-escalation abilities
• Demonstrates basic level computer competency and has experience with one or more patient care registration or EMR systems such as Navihealth, Allscripts etc

Scheduled Weekly Hours: 40

Pay Range: $39,000 - $49,400 per year

Referral Bonus Information: This requisition is not eligible for a referral bonus.

About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients' homes. OneHome's patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.