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Airport Ticket Agent Jobs (NOW HIRING)

Grupo Eulen

Passenger Service Agent

NY · On-site

$21.25/hr

Meet and greet customers in the airport ticket counter area to assist as requested or required. Serve customers in a caring, efficient, and diplomatic manner. Stand for several hours at a time. Must ...

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How much do airport ticket agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for airport ticket agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What is an airport ticket agent?

Airport ticket agents are customer service professionals who assist passengers with booking, changing, and canceling flight reservations, issuing boarding passes, checking baggage, and answering questions about flights and airline policies. They work at airport ticket counters and are often the first point of contact for travelers. In addition to administrative tasks, they help resolve issues such as missed flights or seating problems and ensure compliance with security and airline regulations. Ticket agents play a crucial role in ensuring a smooth travel experience for airline customers.

What are the key skills and qualifications needed to thrive as an airport ticket agent, and why are they important?

To thrive as an Airport Ticket Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and basic computer proficiency are typically required. Outstanding communication, patience, and problem-solving abilities help agents manage stressful situations and diverse passenger needs. These competencies are essential to ensure smooth operations, customer satisfaction, and compliance with airline regulations.

What are some common challenges faced by airport ticket agents and how can they be managed?

Airport Ticket Agents often encounter high-pressure situations, such as handling last-minute changes, delayed flights, or upset passengers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under stress. Agents typically receive training in customer service and conflict resolution, and they work closely with supervisors and colleagues to resolve complex issues quickly. Building a good rapport with both passengers and team members can make these challenges more manageable and help ensure a smooth workflow.

What is the difference between Airport Ticket Agent vs Customer Service Representative?

AspectAirport Ticket AgentCustomer Service Representative
CredentialsHigh school diploma, TSA certificationHigh school diploma or equivalent
Work EnvironmentAirports, airline countersRetail stores, call centers, offices
Employer & IndustryAirlines, airportsVarious industries including retail, telecom, finance
Common Search/ComparisonTravel, airline ticketingCustomer support, service roles

While both roles involve assisting customers, an Airport Ticket Agent primarily handles airline ticketing, check-ins, and travel documentation at airports. In contrast, a Customer Service Representative works across various industries, providing support and resolving customer inquiries in different settings. The roles share similar credentials and work environments but differ in industry focus and daily responsibilities.

How do you become an airport ticket agent?

To become an airport ticket agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is usually provided on the job, and knowledge of airline reservation systems and good communication skills are important. Some employers may prefer candidates with basic computer skills and the ability to work flexible hours, including weekends and holidays.

What are the benefits of being an airport ticket agent at an airport?

Being an airport ticket agent offers benefits such as exposure to the travel industry, opportunities to develop customer service and communication skills, and potential for flexible work schedules. The role often provides employee discounts on flights and access to airport facilities, with some positions offering health insurance and retirement plans depending on the employer.

What cities are hiring for Airport Ticket Agent jobs?

Cities with the most Airport Ticket Agent job openings:

What states have the most Airport Ticket Agent jobs?

States with the most job openings for Airport Ticket Agent jobs include:

What job categories do people searching Airport Ticket Agent jobs look for?

The top searched job categories for Airport Ticket Agent jobs are:

Airport Ticket Agent jobs near you
Infographic showing various Airport Ticket Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $33,480 per year, or $16.1 per hour.

Ticket/Gate Agent (Seasonal) - BZN

Delta Air Lines, Inc.

Bozeman, MT • On-site

Full-time

Posted 16 days ago

Delta Air Lines rating

8.1

Company rating: 8.1 out of 10

Based on 328 frontline employees who took The Breakroom Quiz

5th of 26 rated airlines

Job description

Internal Movement Eligibility
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. 

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.

This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Watch this job preview to learn more about benefits and responsibilities of this career opportunity at Delta.

Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:
  • Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
  • Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
  • Operating loading bridges.
  • Opening, closing, and securing aircraft doors.
  • Escorting unaccompanied minors and disabled passengers throughout the airport.
Ticket/Gate Seasonal Agents work between 20 to 40 hours per week and 150 and 800 hours per year. Seasonal work will depend on the operational need of the station and location. Recalls can happen at any time during the calendar year based on operational demand.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact candidatecare@delta.com.

What Delta Air Lines employees say

Pay

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About Delta Air Lines

Sourced by ZipRecruiter

Delta Air Lines, headquartered in Atlanta, GA, US, is one of the major players in the aviation industry with an official website, delta.com. Established in 1929, the airline is recognized globally for its wide range of airline services, including passenger and cargo transport. Originally envisioned as a crop-dusting service, Delta has progressed over the decades into a globally acclaimed airline, serving more than 200 million customers annually across a substantial international network spanning over 50 countries. Delta’s core values are rooted in honesty, integrity, respect, perseverance, and service and its mission is to connect the world in a safe, reliable, and customer-centric manner.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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