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Airport Landside Operations Officer Jobs (NOW HIRING)

City of Chicago

LANDSIDE OPERATION MANAGER

Chicago, IL · On-site

$71K/yr

Landside Operations over see and manage contracts associated with the airport operations including Parking Management, Ground Transportation, Snow Removal, Shuttle Bus Service, Rental Car Facility ...

Global Infrastructure

Coordinate closely with airport operations to minimize impacts to passengers, public access ... Strong understanding of airport landside planning, roadway design, passenger circulation, curbside ...

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$39K

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$85K

How much do airport landside operations officer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for airport landside operations officer in the United States is $58,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $67,000.00 per year, depending on experience, location, and employer.

What is an airport landside operations officer?

An Airport Landside Operations Officer is responsible for overseeing the non-airside areas of an airport, including passenger terminals, ground transportation, parking facilities, and security checkpoints. They ensure smooth operations by coordinating with airlines, security personnel, and transportation services to enhance passenger experience and maintain safety regulations. Their duties may include crowd management, emergency response, traffic control, and addressing passenger concerns. This role requires strong communication and problem-solving skills to handle daily operational challenges effectively.

What are the typical daily responsibilities of an airport landside operations officer?

As an Airport Landside Operations Officer, your daily responsibilities include overseeing terminal facilities, ensuring smooth passenger flow, managing curbside and parking operations, and coordinating with ground transportation providers. You will also respond to incidents, assist passengers with inquiries or issues, and monitor compliance with airport safety and security regulations. Collaboration with security personnel, airline staff, and facility management teams is regular, making this a dynamic and fast-paced position. Your role is essential in maintaining efficient airport operations and delivering excellent customer service to travelers.

What are the key skills and qualifications needed to thrive as an airport landside operations officer, and why are they important?

Airport Landside Operations Officers require strong organizational skills, knowledge of airport procedures, and often a background in transportation/logistics or a related field. Familiarity with airport management systems, security protocols, and sometimes certifications in airport or safety operations are critical. Excellent communication, problem-solving, and customer service skills help officers effectively coordinate with diverse teams and address passenger needs. These competencies ensure smooth landside operations, passenger safety, and positive airport experiences.

What cities are hiring for Airport Landside Operations Officer jobs?

Cities with the most Airport Landside Operations Officer job openings:

What states have the most Airport Landside Operations Officer jobs?

States with the most job openings for Airport Landside Operations Officer jobs include:

What job categories do people searching Airport Landside Operations Officer jobs look for?

The top searched job categories for Airport Landside Operations Officer jobs are:

Airport Landside Operations Officer jobs near you
Infographic showing various Airport Landside Operations Officer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,494 per year, or $28.1 per hour.

Airport Landside Operations Agent

Pinellas County Government

Clearwater, FL • On-site

$20.47/hr

Full-time

Retirement

Posted 8 days ago

Pinellas County rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

416th of 855 rated public administrative organizations

Job description

Airport Landside Operations Agent
Location: St. Pete-Clearwater International Airport, 14700 Terminal Blvd., Suite 221, Clearwater, FL.
Schedule: 10-hour rotating shifts, with coverage needed between 5:00 AM and midnight, including nights, weekends, and holidays.
Join Pinellas County and help keep one of the region's fastest-growing airports safe, efficient, and welcoming! As an Airport Landside Operations Agent, you'll play a key role in supporting terminal operations, assisting travelers, managing crowds and curbside traffic, and responding to emergencies.
Why Join Our Team?
  • Make an Impact: Help create a safe, efficient, and welcoming experience for travelers and the community.
  • Grow Your Career: Gain valuable experience in airport operations, aviation management, and emergency response with opportunities for career advancement.
  • Work with a Team: Join a supportive team environment where strong communication and teamwork are essential.
  • Great Benefits: Enjoy competitive benefits while working in a dynamic, growing airport environment.

We're looking for candidates with strong communication skills who are ready to make a difference in a fast-paced airport environment.
***A 10-year criminal history records check will be completed to meet TSA requirements. A plea of guilty or adjudication withheld for a felony are considered convictions per TSA and will disqualify an individual from getting an Airport ID badge.***
What Would You Do?
  • Provides information and guidance to the traveling public and tenants in a courteous manner;
  • Monitors the flow of passengers through the terminal as well as curbside traffic to include TSA checkpoints and United States Customs-Border Patrol Federal Inspection Station;
  • Provides effective and courteous crowd management/control in the terminal areas making use of tactics, barricades, and stanchions to assist with crowd control;
  • Provides a high level of customer service to the public, tenants, concessionaires, and other stakeholders;
  • Responds to requests for information, and to customer complaints in order to resolve issues or provide guidance;
  • Monitors and inspects the terminal facilities to identify hazards or operational and safety issues;
  • Submits work orders to Airport Facilities for repairs;
  • Ensures compliance with Federal Aviation Regulations as well as TSA regulations, local laws and airport rules and regulations;
  • Provides assistance including escorting customers as needed;
  • Provides support and assistance to police, firefighters, EMS, and other first responders regarding structural, fire, and medical incidents in the terminal or surrounding property;
  • Ensures all emergency egress routes and doorways are maintained and accessible;
  • Responds to or investigates gate alarms and takes corrective action as needed;
  • Assists U.S. Customs as required per airport regulations. Ensures the Customs area is ready for international arrivals and acts as the airport representative assisting U.S. Customs;
  • Inventories, deploys, and operates various equipment as required;
  • Performs routine patrol operations in the terminal as well as the surrounding property to include perimeters;
  • Assists Airport Airside Operations Specialist as required;
  • Maintains daily logs, records, and reports;
  • Maintains the Airport lost and found items to include returning phone calls and responding to customer email inquiries;
  • Performs other duties as assigned.

What Do You Need To Have?
Education & Experience:
  • Two (2) years of related work experience in an airport or similar environment having experience in security operations, customer service, and interacting with people under potentially perilous or sensitive circumstances; OR
  • An Associate's degree in Aviation Management, Emergency Management, Business, or a related field; OR
  • An equivalent combination of education, training, and/or experience.

Additional Requirements:
  • Must possess or obtain within thirty (30) days of employment, a federally mandated security clearance (STA, CHRC) required to work at an airport.
  • Possession and maintenance of a valid Florida Driver's License.
  • Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Knowledge, Skills, and Abilities
  • Knowledge of laws, rules and regulations which apply to the airport;
  • Ability to communicate effectively both verbally and in written form;
  • Ability to act independently without close supervision and to make independent judgements based on established procedures;
  • Ability to operate a two-way radio, mobile and portable telephones, and personal computers;
  • Ability to establish and maintain successful working relationships with individual or diverse backgrounds;
  • Ability to respond tactfully and courteously with all internal and external customers such as airport tenants, the public, co-workers, supervisors, etc.;
  • Ability to analyze high stress and emergency situations quickly and objectively, determining a proper course of action to be taken and provide for a organized, calm, and professional response;
  • Ability to work different shifts (nights, weekends, holidays, and relief shifts) depending upon needs of the department;
  • Competency in basic computer skills and ability to learn new software applications;
  • Ability to keep accurate and concise records;
  • Performs other duties as assigned.

Our benefits rank among the top in the area!
  • Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
  • We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want to Learn More?
Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.
Landside Operations Agent C19

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