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Airport Customer Service Representative Jobs (NOW HIRING)

zTrip Jax

Airport Customer Service Coordinator

Jacksonville, FL · On-site

$16.75 - $21.75/hr

Airport Customer Service Coordinator Create a Great First Impression for Travelers with zTrip zTrip ... Represent zTrip with professionalism, courtesy, and outstanding customer service What We're Looking ...

Unifi

Airport Customer Service - ROA

Roanoke, VA · On-site

$15.75 - $21.25/hr

General information Job Title Airport Customer Service - ROA Date Friday, July 31, 2026 Entity Unifi Aviation, LLC State Virginia City Roanoke Base Pay Rate: $ 15.00 Full/Part Time Part Time Exempt ...

WHC OH, LLC

Airport Starter/CSR

Cincinnati, OH · On-site

$16/hr

What can we do for you as an Airport Starter CSR? Health, Dental, Vision & Life Insurance Paid Time Off Holiday pay 401k with matching up to 3% Monday through Friday 8:00 a.m. to 4:00 p.m ...

Unifi

General information Job Title Airport Customer Service Supervisor -FAY Date Wednesday, July 22, 2026 Entity Unifi Aviation, LLC State North Carolina City Fayetteville Base Pay Rate: $ 19.00 Full/Part ...

Unifi

Airport Customer Service Agent - FSD

Sioux Falls, SD

$15.50 - $20.75/hr

General information Job Title Airport Customer Service Agent - FSD Date Monday, August 10, 2026 Entity Unifi Aviation, LLC State South Dakota City Sioux Falls Base Pay Rate: $ 15.00 Full/Part Time ...

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Airport Customer Service Representative information

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How much do airport customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for airport customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do I become an airport customer service representative for an airline?

To become an airport customer service representative, applicants typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Relevant experience in customer service, proficiency with airline reservation systems, and sometimes a background check or security clearance are also required. Training is usually provided on the job to familiarize new employees with airline policies and procedures.

What is the difference between Airport Customer Service Representative vs Ticketing Agent?

AspectAirport Customer Service RepresentativeTicketing Agent
CredentialsCustomer service skills, sometimes certification in airline proceduresCustomer service skills, airline-specific training
Work EnvironmentAirports, customer service counters, gate areasTicket counters, airline offices, airport terminals
Employer & IndustryAirlines, airports, travel agenciesAirlines, travel agencies, airport terminals
Common Search/ComparisonYesYes

Both roles involve assisting travelers and require customer service skills. Airport Customer Service Representatives focus on passenger assistance at various airport points, while Ticketing Agents primarily handle ticket sales and reservations. The roles often overlap but differ mainly in specific duties and work areas within the airport environment.

What are the key skills and qualifications needed to thrive as an airport customer service representative, and why are they important?

To thrive as an Airport Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and baggage tracking software is typically required. Outstanding communication, patience, and conflict resolution skills help you stand out when assisting diverse passengers in stressful situations. These competencies ensure efficient passenger processing, improved customer satisfaction, and smooth airport operations.

What are some common challenges faced by airport customer service representatives, and how can they be managed effectively?

Airport Customer Service Representatives often handle high volumes of passenger inquiries, especially during peak travel times or flight disruptions. Managing stressful situations—such as delays, lost luggage, or upset travelers—requires strong communication, patience, and problem-solving skills. Effective representatives remain calm under pressure, prioritize tasks efficiently, and work closely with colleagues from airlines, security, and baggage services to resolve issues promptly. Regular training in customer service protocols and conflict resolution can also help manage these challenges successfully.

What does an airport customer service representative do?

An Airport Customer Service Representative assists passengers with various services at the airport, such as checking in, issuing boarding passes, answering questions about flights, and handling baggage concerns. They help ensure a smooth travel experience by addressing customer inquiries, resolving complaints, and providing information about airport facilities. Representatives often coordinate with airline staff and security to facilitate boarding and other procedures. Their role is critical in maintaining high standards of customer satisfaction and efficient airport operations.
What cities are hiring for Airport Customer Service Representative jobs? Cities with the most Airport Customer Service Representative job openings:
What job categories do people searching Airport Customer Service Representative jobs look for? The top searched job categories for Airport Customer Service Representative jobs are:
Airport Customer Service Representative jobs near you
Infographic showing various Airport Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Airport Customer Service Coordinator

zTrip Jax

Jacksonville, FL

$15 - $18/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Now Hiring: Airport Customer Service CoordinatorCreate a Great First Impression for Travelers with zTrip

zTrip is looking for friendly, professional, and customer-focused Airport Customer Service Coordinators to support transportation operations at Jacksonville International Airport. In this highly visible role, you'll serve as the first point of contact for arriving travelers, assisting with transportation needs, coordinating passenger pickups, and ensuring a smooth and welcoming experience.

At zTrip, we're committed to providing safe, reliable, and innovative transportation solutions while delivering exceptional customer service to every passenger we serve.

Why Join zTrip?

As one of the nation's leading transportation providers, zTrip offers exciting opportunities for individuals who enjoy helping people and thrive in a fast-paced environment. If you're passionate about customer service and enjoy working in an airport setting, we'd love to have you on our team.

What We Offer:
  • Medical, Dental, Vision, and Life Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • 401(k) Retirement Plan
  • Career Growth and Advancement Opportunities
  • Dynamic and Team-Oriented Work Environment
Available ShiftsFull-Time
  • Monday-Sunday | 8:30 AM - 4:30 PM
  • Monday-Sunday | 4:30 PM - Last Flight
Part-Time
  • Saturday & Sunday | 10:00 AM - Last Flight
Key Responsibilities as an Airport Customer Service Coordinator:
  • Welcome arriving passengers with a friendly and professional attitude
  • Assist travelers with transportation options and pickup coordination
  • Manage passenger flow in designated transportation areas
  • Connect passengers with available drivers and transportation services
  • Provide information regarding zTrip services, fares, and travel options
  • Answer questions and assist with directions throughout the airport transportation area
  • Support passengers requiring accessibility assistance or special accommodations
  • Address customer concerns quickly and professionally
  • Communicate effectively with drivers, dispatchers, and airport personnel
  • Maintain a positive and organized transportation environment
  • Represent zTrip with professionalism, courtesy, and outstanding customer service
What We're Looking For:
  • Strong customer service and communication skills
  • Friendly, outgoing, and professional demeanor
  • Ability to stay organized in a busy, fast-paced environment
  • Comfortable interacting with people from diverse backgrounds
  • Strong problem-solving skills and attention to detail
  • Reliable attendance and punctuality
  • Ability to work independently and as part of a team
  • Previous experience in customer service, hospitality, transportation, tourism, or airport operations is a plus
Why This Role Matters

As an Airport Customer Service Coordinator, you'll help create a positive first impression for thousands of travelers arriving in Jacksonville. Your ability to provide guidance, coordinate transportation services, and deliver exceptional customer care will help ensure every passenger's journey begins smoothly and stress-free.

Apply Today

If you enjoy helping people, providing exceptional customer service, and working in an exciting airport environment, apply today to become an Airport Customer Service Coordinator with zTrip and help keep travelers moving with confidence.