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Job Description - Olive and FInch Manager (DEN Airport)
• Job Title: Manager
• Reports to: General Manager / Senior General Manager
• Employment Type: Full-Time / Exempt
• Eligible for Tips: No
• Security Clearance: Must pass a federal background check and fingerprinting to
obtain a Denver International Airport (DEN) security badge.
About Olive & Finch Collective
Olive & Finch Collective is a Denver-based hospitality group committed to fresh,
chef-driven meals, exceptional guest experiences, and a people-first culture. Since
opening in 2013, our growing portfolio now includes restaurants, neighborhood cafés, a
full-service bakeshop, a robust catering and events division, retail and grab-and-go
operations, and multiple locations at Denver International Airport. At Olive & Finch, we
believe in inclusive leadership, sustainable growth, and nourishing both our guests and
our teams.
Position Summary
The Manager supports the General Manager / Senior General Manager in overseeing
daily airport restaurant operations with a focus on front-of-house (FOH) leadership. This
exempt, non-tip-eligible role is responsible for hiring, training, and staffing FOH team
members, ensuring smooth execution of fast-paced service, and maintaining high
standards of safety, sanitation, airport compliance, and hospitality. The Manager also
assists with cost control, terminal facilities management, and operational excellence,
playing a key role in delivering Olive & Finch's mission within a unique, high-volume
airport environment.
Key Responsibilities
• FOH Operations & Guest Relations: Oversee and support daily FOH
operations, serving as a role model for high-volume airport hospitality and
managing escalated service recovery professionally in a fast-paced environment.
9/19/25 Page 1 of 3
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications
associated with the job.
• Team Development & Culture: Hire, train, schedule, and develop FOH staff,
fostering a positive, inclusive, and professional culture of accountability.
• Airport Compliance & Safety: Uphold strict health, sanitation, safety, and
Denver International Airport regulatory compliance standards throughout the
restaurant.
• Financial & Cost Controls: Assist restaurant leadership with daily cost controls,
including labor optimization, supplies, and operating expenses.
• Facilities Coordination: Ensure terminal facilities and equipment are properly
maintained; monitor cleanliness and coordinate with leadership to address
technical equipment triage and maintenance.
• Shift Leadership: Lead pre-shift meetings, provide in-the-moment coaching to
FOH team members, and step in to lead shifts independently in the General
Manager's absence.
• Systems Execution: Support the implementation of company systems,
checklists, and training programs to maintain operational consistency and brand
standards.
• BOH Collaboration: Partner closely with Back of House (BOH) leadership to
ensure seamless communication, timing, and execution between FOH and BOH.
Qualifications
• Airport Badging: Must be able to successfully pass the required federal
background screening and fingerprinting process mandated by Denver
International Airport to secure and maintain a DEN airport badge.
• Experience: 2-4 years of progressive restaurant management or leadership
experience required. Experience in a high-volume airport, hotel, or complex
hospitality environment is strongly preferred.
• Leadership Skills: Proven ability to lead, train, and develop diverse FOH teams
while inspiring accountability.
• Operational Standards: Strong knowledge of guest service, food safety,
sanitation, and high-volume airport operational standards.
• Financial Acumen: Solid financial savvy with experience in cost control, product
tracking, and labor scheduling.
• Availability: Flexible availability including early mornings, evenings, weekends,
and holidays to manage multi-shift airport operations.
9/19/25 Page 2 of 3
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications
associated with the job.
Competencies / Core Values
• Guest-focused, team-oriented, and inclusive leader.
• Organized, detail-driven, and operationally disciplined.
• Calm, professional, and solutions-oriented under high-volume pressure.
Reporting Structure
Reports to the General Manager / Senior General Manager. Directly supervises FOH
staff and supports overall airport restaurant leadership.
Work Environment & Physical Requirements
• This is a hands-on leadership role requiring extended periods of standing,
walking long distances across airport terminals, and active engagement with staff
and guests in a high-volume restaurant environment.
• Must be able to bend, reach, lift up to 50 lbs., and actively manage the physical
demands of multi-shift airport operations.
• Work environments include active dining areas, kitchens, walk-in coolers, dry
storage, and airport concourses.
Compensation & Benefits
• Salaried, exempt position (not tip-eligible).
• Competitive base salary based on experience.
• Bonus Eligible.
• Comprehensive Medical, Dental, and Vision insurance plans.
• Generous Paid Time Off (PTO) and accrued Sick Time (Up to 6 days per year).
• Company-funded retirement plan.
• Generous meal discounts and opportunities for advancement within a rapidly
growing company.
EEO & At-Will Statement
Olive & Finch Collective is an Equal Opportunity Employer. Employment with Olive &
Finch is at-will, meaning either the employee or the company may terminate
employment at any time, with or without notice or cause. This job description is not an
employment contract and may be updated as business needs evolve.