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How much do airline ticket counter jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for airline ticket counter in the United States is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is an airline ticket counter agent?

Airline ticket counter agents are customer service representatives who work at airport ticket counters to assist passengers with purchasing tickets, checking in for flights, issuing boarding passes, handling baggage, and addressing travel-related inquiries or issues. They play a crucial role in ensuring a smooth travel experience by providing information about flight schedules, seat assignments, and airline policies. Their responsibilities may also include rebooking flights, managing ticket changes, and assisting passengers with special needs.

What are the key skills and qualifications needed to thrive as an airline ticket counter agent?

To thrive as an Airline Ticket Counter Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), check-in software, and basic computer proficiency is essential. Excellent communication, problem-solving ability, and patience help agents manage diverse passenger needs and resolve issues efficiently. These competencies ensure smooth passenger processing, compliance with regulations, and positive travel experiences.

What are some common challenges faced by airline ticket counter agents, and how can they prepare for them?

Airline Ticket Counter agents often encounter challenges such as managing long lines during peak travel times, assisting passengers with last-minute changes or issues, and handling stressful situations like delays or cancellations. To prepare, candidates should develop strong communication and problem-solving skills, as well as remain calm under pressure. Familiarity with airline reservation systems and company policies can also help agents efficiently resolve passenger concerns and provide excellent customer service.

What is the difference between Airline Ticket Counter vs Airline Customer Service Agent?

AspectAirline Ticket CounterAirline Customer Service Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirport ticket counters, face-to-face with travelersAirport, call centers, or online support
Employer & Industry UsageAirlines, airports

Both roles involve assisting airline passengers, but the Airline Ticket Counter primarily handles ticketing, check-in, and boarding at the airport. The Airline Customer Service Agent may work in various settings, including call centers or online, providing support beyond ticketing. While their skills overlap, the Ticket Counter role is more focused on in-person airport tasks, whereas Customer Service Agents may have broader customer support responsibilities.

How do I become an airline ticket counter agent?

To become an airline ticket counter agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is usually provided by the airline or airport employer, and strong communication, problem-solving skills, and the ability to work flexible hours are important for the role.

How much do airline ticket counter agents make?

Airline ticket counter agents typically earn a median hourly wage of around $15 to $20, which translates to approximately $30,000 to $40,000 annually for full-time work. Salaries can vary based on experience, airline size, location, and whether the position includes benefits or overtime opportunities.

What is an airline ticket counter job?

An airline ticket counter job involves assisting passengers with purchasing tickets, checking in for flights, issuing boarding passes, and handling customer service issues. Employees in this role typically work at airport counters, use airline reservation systems, and must have good communication skills and attention to detail.
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What states have the most Airline Ticket Counter jobs?

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What are popular job titles related to Airline Ticket Counter jobs?

For Airline Ticket Counter jobs, the most frequently searched job titles are:

Airline Ticket Counter jobs near you
Infographic showing various Airline Ticket Counter job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 75% Full Time, and 24% Part Time. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $33,364 per year, or $16 per hour.

Airline Customer Service Supervisor in DFW Airport

Dallas, TX • On-site

Hallmark Aviation Services
Transportation and Warehousing • 1 - 5K employees
Learn more about Hallmark Aviation Servicesexternal

$50K - $57K/yr

Full-time

Re-posted 24 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description


Hallmark Aviation Services is seeking a Supervisor for an International Airline in Dallas Fort Worth International Airport, TX (DFW).
The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
  • Minimum 18 months Airline Experience Preferred
  • Strong leadership abilities
  • Excellent focus on Customer and Client satisfaction
  • Must be able to work morning, afternoon and/or night shift
  • Ability and willingness to work harmoniously in a team environment
  • Strong leadership, but stronger team player
  • Ability to work under pressure
  • Able to communicate effectively, verbally and in writing
  • Thorough knowledge of airport operations: Arrivals, Departures, Ticket Counter
  • Basic knowledge of airline reservations
  • Able to solve basic problems within the operation: DBC, Delays, Cancellations, Etc.
  • Computer, typing and ticketing experience
  • Able to operate independently and work varied hours

Required Skills
Basic Requirements
  • At least 18yrs old, with a High School Diploma or G.E.D.
  • English proficient
  • Basic Math Skills: Adding, Subtracting, Division, and Multiplying
  • Computer Literate
  • Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
  • Reading & comprehension of reference materials, instructions, policies & procedures

What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

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