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Railway Ticket Counter Jobs (NOW HIRING)

Xanterra

Ticket Agent Seating -Seasonal

Williams, AZ · On-site

$14.25 - $17.75/hr

... Railway in Williams, Arizona with a season of 11/03/2025 to 12/31/2025. Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not ...

Xanterra

Ticket Agent - Part Time Seasonal

Williams, AZ · On-site

$17.85/hr

... Railway in Williams, Arizona with a season of 11/03/2026 to 1/03/2027. Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not ...

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Xanterra

Ticket Agent - Full Time Seasonal

Williams, AZ · On-site

$17.85/hr

... Railway in Williams, Arizona with a season of 11/03/2026 to 1/03/2027. Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not ...

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Railway Ticket Counter information

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How much do railway ticket counter jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for railway ticket counter in the United States is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What does a railway ticket counter employee do?

A Railway Ticket Counter employee is responsible for selling train tickets to passengers, providing information about train schedules, routes, and fares, and assisting travelers with reservations or ticket changes. They handle cash and electronic payments, issue tickets, and help resolve customer inquiries or concerns. Additionally, they may provide guidance about station facilities and ensure that all transactions comply with railway regulations.

What are some common challenges faced by railway ticket counter staff, and how can applicants prepare for them?

Railway ticket counter staff often encounter high-pressure situations during peak travel times, such as handling long queues and addressing customer concerns quickly. They must accurately process transactions, provide travel information, and resolve booking issues, all while maintaining a friendly and professional demeanor. Applicants can prepare by developing strong communication, multitasking, and problem-solving skills, as well as familiarizing themselves with common ticketing systems and railway policies. Teamwork is also essential, as collaboration with colleagues helps ensure smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as a railway ticket counter clerk, and why are they important?

To thrive as a Railway Ticket Counter Clerk, you need strong customer service skills, basic math proficiency, attention to detail, and at least a high school diploma or equivalent. Familiarity with computerized ticketing systems, cash registers, and reservation software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist passengers and handle stressful situations. These skills ensure efficient ticket processing, customer satisfaction, and smooth daily operations at the railway station.

What is the difference between Railway Ticket Counter vs Railway Clerk?

AspectRailway Ticket CounterRailway Clerk
Required CredentialsHigh school diploma, basic customer service skillsHigh school diploma or equivalent, familiarity with administrative tasks
Work EnvironmentStation ticket counters, customer-facingOffice settings within railway stations or administrative offices
Employer & Industry UsageRailway stations, transportation sectorRailway offices, administrative departments
Common Search & ComparisonCustomer service, ticketing rolesAdministrative support, clerical roles

The Railway Ticket Counter primarily involves direct customer service at station ticket counters, focusing on ticket sales and passenger assistance. In contrast, the Railway Clerk handles administrative and clerical tasks within railway offices. Both roles require basic educational qualifications, but their work environments and daily responsibilities differ significantly.

How much do railway ticket counters make?

Railway ticket counters typically pay between $20,000 and $40,000 annually, depending on location, experience, and employer. The role often requires customer service skills and familiarity with ticketing systems. Salaries can vary based on the region and the railway company's pay scale.

What are popular job titles related to Railway Ticket Counter jobs?

For Railway Ticket Counter jobs, the most frequently searched job titles are:

Railway Ticket Counter jobs near you
Infographic showing various Railway Ticket Counter job openings in the United States as of September 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,364 per year, or $16 per hour.

GEB TICKET/ACCTNG CLERK - 90243644 - Springfield

Springfield, MA • On-site

Amtrak
Travel Arrangement Services • 10K+ employees
Learn more about Amtrakexternal

$30.32 - $40.42/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Amtrak rating

8.1

Company rating: 8.1 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

Job description

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

This position is responsible for providing our passengers with superior customer service. From behind the ticket counter or on the station floor or platform. The incumbent will be responsible for greeting, servicing and general comfort of each passenger. The GEB (Guaranteed Extraboard) Ticket/Accounting Clerk is an on-call position. This employee is guaranteed a 40-hour workweek and the schedule will vary from week-to-week. They will be expected to cover planned and unplanned time off in the absence of other team members. The Boston South & Boston Back Bay station's hours require that candidates be willing to work any shift/schedule, including days, afternoons, evenings, holidays and weekends.

Essential Functions
  • Make ticket reports promptly, properly safeguard company funds properly and prepare related reports.
  • Agent will be governed by all Corporate and station policies.
  • Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines.
  • Keep all information racks filled as needed.
  • Perform miscellaneous clerical duties related to the ticket office and/or station.
  • Handles checked baggage, package express and company materials in the station and on/off trains.
  • Assist customers with special needs and other duties as assigned.
  • Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation.
  • Work with other station employees to ensure all passenger train boarding are timely.
  • Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with
    baggage requirements prior to admission to station platforms
  • Will perform janitorial duties and other duties as assigned
Minimum Qualifications
  • Skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to
    properly price tickets.
  • Qualified with the operation of Arrow, Railres/Stars and Quik-Trak.
  • High School Diploma or GED
  • Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak
    through manners, actions and personal style
  • Must be able to lift 50lbs
  • Must be proficient with baggage & express operation
  • General experience with computer-based office equipment
  • Must be able to work under pressure
  • Learn policy and procedures quickly
  • Be able to work with minimal supervision
Preferred Qualifications
  • Some experience in customer service
  • Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak
    through manners, actions and personal style
  • Demonstrated business management experience.
  • Prior satisfactory work experience in customer service.
  • Demonstrated leadership and supervisory skills.
  • Working knowledge of Amtrak policies and procedures.
Communications and Interpersonal Skills
  • Read, speak, and write in English
  • Must have excellent oral and written communication skills
  • The ability to maintain a positive, good-natured attitude is essential
  • Representative must be comfortable with interacting with customers, speaking on a public address system and
    using Amtrak computer systems.

The hourly range is $30.32 - $40.42 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). 

Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K  Rail Pass Privileges Wellness Programs Railroad Retirement Benefits Employee Assistance Program Medical Plan Opt-out Credit Life Insurance Commuter and Flexible Spending Accounts No-cost Personal Health Advocate No-cost Financial Advisor Session Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:167135
Posting Location(s):Massachusetts

Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

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About Amtrak

Sourced by ZipRecruiter

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1971

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