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Airline Service Agent information

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How much do airline service agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for airline service agent in the United States is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Airline Service Agent vs Ticketing Agent?

AspectAirline Service AgentTicketing Agent
CredentialsCustomer service skills, airline-specific trainingCustomer service skills, reservation system training
Work EnvironmentAirports, airline counters, customer interactionAirports, airline counters, ticketing desks
Employer & IndustryAirlines, airportsAirlines, travel agencies
Common Search & ComparisonYesYes

Airline Service Agents primarily assist passengers with check-in, boarding, and customer service at airline counters, while Ticketing Agents focus on selling tickets, reservations, and managing bookings. Both roles require customer service skills and work in airport environments, but their specific duties differ. Understanding these differences helps job seekers find the right position in the airline industry.

How much is the salary of an airline service agent?

The average salary of an airline service agent in the United States is around $35,000 to $45,000 per year, depending on experience, location, and airline. Entry-level positions may start lower, while experienced agents or those working at major airports can earn higher wages and additional benefits. The role often requires customer service skills and familiarity with airline policies and procedures.

How to become an airline service agent for an airline?

To become an airline service agent, candidates typically need a high school diploma or equivalent, strong customer service skills, and the ability to work flexible hours. Many airlines provide on-the-job training, and some prefer candidates with previous experience in hospitality or retail. Certification in safety procedures or language skills can also be advantageous.

What is an airline service agent?

An airline service agent is responsible for assisting passengers with check-in, boarding, and baggage handling, as well as providing customer service at airports. They often work with airline systems and may need certification or training in safety procedures and customer service skills.

Which airlines are recruiting now?

Many airlines regularly recruit airline service agents to handle passenger services, check-in, and boarding. Current openings can be found on airline career websites, job boards, and staffing agencies, with requirements often including customer service skills and the ability to work flexible hours.

What cities are hiring for Airline Service Agent jobs?

Cities with the most Airline Service Agent job openings:

What states have the most Airline Service Agent jobs?

States with the most job openings for Airline Service Agent jobs include:

What are popular job titles related to Airline Service Agent jobs?

For Airline Service Agent jobs, the most frequently searched job titles are:

Airline Service Agent jobs near you
Infographic showing various Airline Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,526 per year, or $17.6 per hour.

Airline Customer Service Agent SEA - English/Japanese Speakers

Seattle, WA • On-site

Pacific Aviation
Aviation • 501 - 1,000 employees
Learn more about Pacific Aviationexternal

$21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Hourly Pay $21.50 per hour Join Pacific Aviation at SEA – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Your Role in the Passenger’s Journey:
    • Welcome and assist passengers through check-in, boarding, and arrival processes
    • Accurately review travel documents and issue boarding passes
    • Offer bilingual assistance to travelers with questions or concerns
    • Communicate clearly with passengers, coworkers, and airline staff
    • Help maintain a smooth flow of operations in the terminal
    • Ensure compliance with airline procedures and safety standards
    • Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements

What We’re Looking For:
  • Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
  • Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
  • Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
  • Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
  • Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
Shifts Available (Part-Time):

4–5-hour shifts available for the following time slot:

    • 9:00 AM – 1:00 PM
    • 10:00PM - 2;00AM - $2.00 per hour additional late night shift pay once probation is successfully completed
    • Must be available to work at least 4 days per week, including weekends and holidays.
    • Must be able to Friday, Saturday and Sunday

Bilingual Preferred:

  • English + Japanese

Benefits

  • Hourly Pay Rate: $21.50
  • Medical, Dental, & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Company-Provided Uniform
  • Paid Training
  • Referral Bonus Program
  • Cell Phone Plan Reimbursement

“Because Pacific Aviation operates in the international section of Seattle-Tacoma International Airport, all employees must be able to obtain and maintain all required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge. Obtaining and maintaining these credentials may require presentation of certain identification documents and successful completion of any security review, credentialing process, or background check required by the airport, TSA, and/or U.S. Customs and Border Protection.”

 Ready to Take Off with Pacific Aviation? Apply Today!

If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us!

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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