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Airline Service Agent Jobs (NOW HIRING)

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

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Airline Service Agent information

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How much do airline service agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for airline service agent in the United States is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Airline Service Agent vs Ticketing Agent?

AspectAirline Service AgentTicketing Agent
CredentialsCustomer service skills, airline-specific trainingCustomer service skills, reservation system training
Work EnvironmentAirports, airline counters, customer interactionAirports, airline counters, ticketing desks
Employer & IndustryAirlines, airportsAirlines, travel agencies
Common Search & ComparisonYesYes

Airline Service Agents primarily assist passengers with check-in, boarding, and customer service at airline counters, while Ticketing Agents focus on selling tickets, reservations, and managing bookings. Both roles require customer service skills and work in airport environments, but their specific duties differ. Understanding these differences helps job seekers find the right position in the airline industry.

How much is the salary of an airline service agent?

The average salary of an airline service agent in the United States is around $35,000 to $45,000 per year, depending on experience, location, and airline. Entry-level positions may start lower, while experienced agents or those working at major airports can earn higher wages and additional benefits. The role often requires customer service skills and familiarity with airline policies and procedures.

How to become an airline service agent for an airline?

To become an airline service agent, candidates typically need a high school diploma or equivalent, strong customer service skills, and the ability to work flexible hours. Many airlines provide on-the-job training, and some prefer candidates with previous experience in hospitality or retail. Certification in safety procedures or language skills can also be advantageous.

What is an airline service agent?

An airline service agent is responsible for assisting passengers with check-in, boarding, and baggage handling, as well as providing customer service at airports. They often work with airline systems and may need certification or training in safety procedures and customer service skills.

Which airlines are recruiting now?

Many airlines regularly recruit airline service agents to handle passenger services, check-in, and boarding. Current openings can be found on airline career websites, job boards, and staffing agencies, with requirements often including customer service skills and the ability to work flexible hours.

What cities are hiring for Airline Service Agent jobs?

Cities with the most Airline Service Agent job openings:

What states have the most Airline Service Agent jobs?

States with the most job openings for Airline Service Agent jobs include:

What are popular job titles related to Airline Service Agent jobs?

For Airline Service Agent jobs, the most frequently searched job titles are:

Airline Service Agent jobs near you
Infographic showing various Airline Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,526 per year, or $17.6 per hour.

Airport Customer Service Agent

Saint Paul, MN • On-site

GAT Airline Ground Support
See more jobs at GAT Airline Ground Supportexternal

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Re-posted 15 days ago

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

65th of 68 rated aviation services

Job description

Customer Service Agent

As a customer service agent you are the first impression of a passengers airport experience. Customer service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as excellent customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.
Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

What GAT Airline Ground Support employees say

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