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Airline Customer Service Agent Jobs in Riverside, CA

PatientFi

Customer Experience Agent

Irvine, CA · On-site

$57K - $60K/yr

Your day at PatientFi is filled with a range of focused support and service tasks. Whether you're helping customers get started with their application or supporting existing enterprise accounts, yo ...

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All JobsAirline Customer Service Agent JobsAirline Customer Service Agent Jobs in Riverside, CA

Airline Customer Service Agent information

See Riverside, CA salary details

$13

$18

$22

How much do airline customer service agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for airline customer service agent in Riverside, CA is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.05 per hour, depending on experience, location, and employer.

What is an airline customer service agent?

Airline Customer Service Agents are professionals who assist passengers with various needs before, during, and after their flights. Their responsibilities include checking in passengers, issuing boarding passes, handling luggage, providing flight information, and addressing customer inquiries or concerns. They play a crucial role in ensuring a smooth and positive travel experience by maintaining efficient operations at the airport and delivering excellent customer service.

What does an airline customer service agent do?

An airline customer service agent works either in an airport or a call center. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system. You also handle all purchases with cash and credit cards, answer customer questions, resolve issues with delayed and canceled flights, and help with lost/damaged luggage. Other responsibilities include completing and filing the paperwork associated with each task. Some shifts require working at night, on weekends, on holidays, and include overtime. Working in a call center, your duties involve assisting with or completing flight reservations for customers, confirming itineraries and itinerary changes, and answering travel questions about topics like baggage rules, costs, and loyalty program details. You also solve problems regarding flight booking, flight changes, and other inquiries.

What skills and qualifications do you need for an airline customer service agent?

To thrive as an Airline Customer Service Agent, you need strong customer service skills, conflict resolution abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and ticketing platforms is essential. Outstanding communication, patience, and problem-solving skills help agents excel in high-pressure, fast-paced environments. These skills and qualities ensure efficient passenger processing, high customer satisfaction, and smooth airport operations.

What are some common challenges faced by airline customer service agents, and how can they be managed on the job?

Airline Customer Service Agents often encounter challenges such as handling frustrated passengers, managing flight delays or cancellations, and navigating last-minute changes. Successfully managing these situations requires patience, clear communication, and problem-solving skills. Agents typically work in fast-paced environments and can rely on support from supervisors and colleagues to resolve issues, ensuring passengers receive timely and accurate information. Ongoing training and teamwork play a crucial role in equipping agents to address these challenges professionally and efficiently.

What is the difference between Airline Customer Service Agent vs Ticketing Agent?

AspectAirline Customer Service AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, airline ticket offices, online systems
Employer & IndustryAirlines, airportsAirlines, travel agencies, ticketing platforms
Primary ResponsibilitiesAssist passengers, handle check-ins, answer inquiriesSell tickets, manage reservations, process changes

Both roles involve customer interaction within the airline industry, but Airline Customer Service Agents focus on passenger assistance and check-in processes, while Ticketing Agents primarily handle reservations and ticket sales. Understanding these differences helps job seekers target the right position based on their skills and interests.

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The top searched job categories for Airline Customer Service Agent jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Airline Customer Service Agent jobs?

Cities near Riverside, CA with the most Airline Customer Service Agent job openings:

Airline Customer Service Agent jobs near you
Infographic showing various Airline Customer Service Agent job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,107 per year, or $18.3 per hour.

Customer Service Representative - State Farm Agent Team Member

jian ding - State Farm Agent

Chino, CA • On-site

$40K - $50K/yr

Full-time

PTO

Re-posted 2 hours ago

Job description

Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Growth potential/Opportunity for advancement within my agency
  • Hiring Bonus up to $
Requirements
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem solving
  • Able to learn computer functions
  • Ability to work in a team environment
  • Bilingual Spanish, Mandarin or Vietnamese preferred
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.