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Airline Customer Service Agent Jobs in Riverside, CA

Alphabe Insight Inc

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for ...

Agi

Passenger Service Agent

Ontario, CA · On-site

$15 - $19/hr

Passenger Service Agent From check-in and bag drop, to boarding gates and arrivals, as a Passenger ... Following safety, security, and airline-specific procedures, you'll put our customers - and their ...

Unifi

Customer Service Agent - ONT

Ontario, CA · On-site

$15.75 - $21/hr

General information Job Title Customer Service Agent - ONT Date Thursday, August 13, 2026 Entity Unifi Aviation, LLC State California City Ontario Base Pay Rate: $ 17.00 Full/Part Time Part Time ...

American Airlines

Ramp Service Agent Part Time

Ontario, CA · On-site

$20.63/hr

Join our American Airlines family, and you'll travel the world, grow your expertise and become the ... the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at ...

New

American Airlines

Ramp Service Agent Part Time

Ontario, CA · On-site

$20.63/hr

Join our American Airlines family, and you'll travel the world, grow your expertise and become the ... the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at ...

New

Europcar

Customer Service Agent - $18.00

Ontario, CA · On-site

$15.75 - $21/hr

... Agent: * Provide a warm, friendly welcome to all returning customers with a positive and ... Inspect vehicles for quality standards and promptly pull any that need servicing * Facilitate ...

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All JobsAirline Customer Service Agent JobsAirline Customer Service Agent Jobs in Riverside, CA

Airline Customer Service Agent information

See Riverside, CA salary details

$13

$18

$22

How much do airline customer service agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for airline customer service agent in Riverside, CA is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.05 per hour, depending on experience, location, and employer.

What is an airline customer service agent?

Airline Customer Service Agents are professionals who assist passengers with various needs before, during, and after their flights. Their responsibilities include checking in passengers, issuing boarding passes, handling luggage, providing flight information, and addressing customer inquiries or concerns. They play a crucial role in ensuring a smooth and positive travel experience by maintaining efficient operations at the airport and delivering excellent customer service.

What does an airline customer service agent do?

An airline customer service agent works either in an airport or a call center. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system. You also handle all purchases with cash and credit cards, answer customer questions, resolve issues with delayed and canceled flights, and help with lost/damaged luggage. Other responsibilities include completing and filing the paperwork associated with each task. Some shifts require working at night, on weekends, on holidays, and include overtime. Working in a call center, your duties involve assisting with or completing flight reservations for customers, confirming itineraries and itinerary changes, and answering travel questions about topics like baggage rules, costs, and loyalty program details. You also solve problems regarding flight booking, flight changes, and other inquiries.

What skills and qualifications do you need for an airline customer service agent?

To thrive as an Airline Customer Service Agent, you need strong customer service skills, conflict resolution abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and ticketing platforms is essential. Outstanding communication, patience, and problem-solving skills help agents excel in high-pressure, fast-paced environments. These skills and qualities ensure efficient passenger processing, high customer satisfaction, and smooth airport operations.

What are some common challenges faced by airline customer service agents, and how can they be managed on the job?

Airline Customer Service Agents often encounter challenges such as handling frustrated passengers, managing flight delays or cancellations, and navigating last-minute changes. Successfully managing these situations requires patience, clear communication, and problem-solving skills. Agents typically work in fast-paced environments and can rely on support from supervisors and colleagues to resolve issues, ensuring passengers receive timely and accurate information. Ongoing training and teamwork play a crucial role in equipping agents to address these challenges professionally and efficiently.

What is the difference between Airline Customer Service Agent vs Ticketing Agent?

AspectAirline Customer Service AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, airline ticket offices, online systems
Employer & IndustryAirlines, airportsAirlines, travel agencies, ticketing platforms
Primary ResponsibilitiesAssist passengers, handle check-ins, answer inquiriesSell tickets, manage reservations, process changes

Both roles involve customer interaction within the airline industry, but Airline Customer Service Agents focus on passenger assistance and check-in processes, while Ticketing Agents primarily handle reservations and ticket sales. Understanding these differences helps job seekers target the right position based on their skills and interests.

More about Airline Customer Service Agent jobs

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For Airline Customer Service Agent jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Airline Customer Service Agent jobs in Riverside, CA look for?

The top searched job categories for Airline Customer Service Agent jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Airline Customer Service Agent jobs?

Cities near Riverside, CA with the most Airline Customer Service Agent job openings:

Airline Customer Service Agent jobs near you
Infographic showing various Airline Customer Service Agent job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,107 per year, or $18.3 per hour.

Customer Service Agent

Limitless East Marketing

Santa Ana, CA • On-site

$51K - $56K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Company Description

About Us

At Sharpcontra, we believe innovation and precision are the foundation of impactful marketing. As a results-driven agency, we provide tailored strategies that align with our clients' business goals, combining market research, analytics, and creative insight to drive measurable growth. We value integrity, creativity, and excellence in every campaign we deliver.

Job Description

Job Description

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for clients, addressing inquiries, resolving issues, and ensuring an outstanding service experience. The ideal candidate is empathetic, solution-driven, and thrives in a fast-paced environment.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or in-person

  • Resolve customer concerns efficiently while maintaining a high level of satisfaction

  • Document interactions and maintain accurate records in the system

  • Collaborate with internal departments to escalate and resolve complex issues

  • Follow company procedures and service standards at all times

  • Continuously seek ways to improve customer service processes and outcomes

Qualifications

Qualifications

  • High school diploma or equivalent required; Associate's or Bachelor's degree is a plus

  • 1+ year of experience in customer service or a client-facing role

  • Excellent communication and problem-solving skills

  • Ability to multitask, stay organized, and work independently

  • Proficiency in Microsoft Office and CRM systems

  • Strong attention to detail and a positive attitude

Additional Information

Benefits

  • Competitive salary: $51,000 - $56,000 annually

  • Comprehensive health, dental, and vision insurance

  • Paid time off and holidays

  • Retirement plan with company match

  • Professional development and growth opportunities

  • Supportive and collaborative work environment

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